How we use advanced analytics, automation and other technologies: Immigration, Refugees and Citizenship Canada
We’re using new technologies, including advanced analytics and automation, to help process applications faster and reduce wait times for clients.
As more people want to come to Canada, our immigration system must adapt to better meet the needs of our country and of newcomers. Without the help of these technologies, we would see increases to our processing times and an impact on the high-quality client service we strive for. Advanced analytics and automation help streamline processing for a better client experience by
- making some positive decisions on routine cases
- sorting applications to be assigned to officers based on required expertise
- identifying applications that could need additional checks
- creating notes that summarize basic information for officers
- helping us respond to client emails and enquiries
We also use simpler technologies that organize data for officers from within our databases and from our partners. This helps officers access the information they need to process applications more easily and efficiently.
Advanced analytics and automation for processing applications
How these technologies help officers process applications
How we review and assess automated and advanced analytics technologies to ensure we use them responsibly
Tools our officers use to gather information and manage their workload
Tools that protect the security of our immigration system
Advanced analytics-based tools to help maintain program integrity for the security of all Canadians
Uses of technology across the department
How we use these tools across different areas of our daily work
Helpful resources on technology
- IRCC’s Artificial Intelligence Strategy
- Directive on Automated Decision-Making
- Policy on Service and Digital
- Data Science Network for the Federal Public Service
- Guide on the use of generative AI
- How automation technology and facial recognition is used to process Canadian passports and passport photos