CIMM – Third-Party Vendors – March 3, 2022

Key Messages

• To remain competitive in the global marketplace and support the Government of Canada’s efforts toward digital-first, user-centered programs, the Department is undergoing a Digital Transformation.
• This transformation will enable Canada’s immigration system to function more efficiently, advance policy priorities, and deliver digital services that meet heightened client expectations.
• IRCC is currently engaging with vendors on how they might support Phase 3 of the Digital Platform Modernization Programme, through a formal Request for Information (RFI) process. The purpose of the RFI is to inform industry of IRCC’s requirement for DPM Phase 3 and to give industry the opportunity to provide feedback on the requirement and subsequent engagement activities. The RFI process will be followed by a competitive procurement process.
• McKinsey & Company’s engagements in the context of IRCC’s Transformation amounted to a total of $27.7M between 2018 and when the contracted ended in December 2021.
• Ultimately, IRCC’s goal is to build strong internal capacity to develop, implement and sustain this transformation.

Supplementary Messages

• IRCC has undertaken significant innovation and transformation over the last few years. This work has in part been realized through partnerships with industry-leading third party vendors. 

McKinsey & Company

• McKinsey & Company was awarded a contract in August 2018, via competitive process, to conduct an analysis of the Department and its operating context, and recommend a way forward for its transformation agenda. The total value of this contract was $2.9M. The contract ended in August 2019.
• Based on the assessment conducted by McKinsey & Company and IRCC’s own analysis of its operating context, the Department launched an ambitious transformation program in spring 2019, the goals of which were as follows:
  • Deliver a world-class client experience
  • Achieve operational excellence
  • Enhance program integrity
  • Enable the IRCC model of the future
• McKinsey & Company was awarded a second contract in June 2019 via competitive process. The value of this contract was $24.8M. The contract ended in December 2021.The objective was to assist with setting the transformation agenda in motion and help deliver key initiatives.
• These initiatives include:
  • the New Delhi Lean Wave;
  • the roll out of our Journey Labs;
  • the delivery of lab Minimum Viable Products (e.g. temporary resident visa seek and apply pages, Citizenship eApplication, officer processing tool improvements); and
  • the launch of a talent pipeline to ensure that IRCC has the skills it needs to enable its transformation.
• More recently, IRCC asked McKinsey & Company to support the development of a business case for Phase 3 of our Digital Platform Modernization. This work was included as part of TA#7(see Reference Binder Material).

Accenture

• IRCC's engagements with Accenture Inc. began in July 2020 and have been focused on both product delivery (e.g. officer tools, online citizenship tracker) and strategy development (digital strategy, professional services for cloud initiatives) related to the Department’s transformation and COVID response. These engagements amount to $23.1M.

Gartner

• Gartner Co. has advised the Department on overall strategy development and assessments. The earliest engagement with this group in the context of Transformation started in November 2019.
• Gartner has helped assess the health of the Disaster Recovery Program and have provided professional services to support the Digital Platform Modernization. They have also helped develop the IRCC data management roadmap and the IRCC AI Strategy. These engagements amount to a value of $8.2M.

Deloitte

• A contract was put in place with Deloitte in August 2020 to help further accelerate the delivery of digital services to clients in the COVID context. This engagement has yielded the Permanent Residence Digital Intake Portal and the Permanent Residence Confirmation Portal.
• Deloitte is also supporting the delivery of the GCMS Disaster Recovery Project and providing Change Management support for Digital Platform Modernization. These engagements amount to a total value of $17.7M.
• A detailed breakdown of contracts with McKinsey, Accenture, Deloitte and Gartner in the context of Transformation and COVID response is enclosed in the below reference material.

Reference Material – Detailed Breakdown of Engagements with McKinsey, Accenture, Deloitte, and Gartner