Principles for assisting applicants
In processing your access request under the ATIA, Citizenship and Immigration Canada will:
- Process your request without regard to your identity.
- Offer reasonable assistance throughout the request process.
- Provide information on the Access to Information Act, including information on the processing of your request and your right to complain to the Information Commissioner of Canada.
- Inform you as appropriate and without undue delay when your request needs to be clarified.
- Make every reasonable effort to locate and retrieve the requested records under the control of the government institution.
- Apply limited and specific exemptions to the requested records.
- Provide accurate and complete responses.
- Provide timely access to the requested information.
- Provide records in the format and official language requested, as appropriate.
- Provide an appropriate location within the government institution to examine the requested information.