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2025 Settlement Outcomes Report
Post-pandemic stocktake and outcomes analysis

Executive Summary

Immigration plays a vital role in Canada’s past, present, and future. Immigrants become permanent residents in Canada for diverse reasons and arrive with varying skills, experiences, and goals. Through selection policies, Immigration, Refugees and Citizenship Canada (IRCC) selects economic immigrants who can contribute to the Canadian economy, while resettlement efforts aim to protect refugees, and family reunification aims to bring families together in Canada. IRCC funds the Settlement and Resettlement Assistance Programs to help ensure that newcomers who need support can receive assistance to adapt to life in Canada and are equipped to contribute meaningfully to Canada’s economy and society.

The years immediately following the pandemic in Canada were characterized by economic recovery despite continued pressures on affordability, with immigration contributing to both population growth and economic gains. This period also included multiple immigration responses to international crises and an increase in permanent resident admissions, both of which greatly impacted the Settlement and Resettlement Assistance Programs. The 2025 Settlement Outcomes Report picks up where the previous report left off and covers the fiscal years directly after the pandemic: 2022-23 and 2023-24.

As with previous editions of the Settlement Outcomes Report, a portion of the report is on the use of settlement services by clients. This includes the number and demographics of clients of each kind of service. Combining client data with admissions data, it becomes possible to analyze when specific clients access particular services in relation to their admission date.

These data sources are further leveraged to enable the analysis of settlement outcomes. The Newcomer Outcomes Survey is sent to both clients and non-clients, and gathers a wealth of information about how different kinds of newcomers’ settlement journeys are unfolding.

These data sources have been used as the basis for analysis of different topics, which make up the chapters in this report.

Each chapter of the report focuses on a different topic. Chapter 1 provides the third snapshot of newcomer admissions, usage of settlement services by clients, and settlement outcomes of both clients and non-clients. Chapter 2 explores how demographic factors impact settlement outcomes. Chapter 3 provides information on French-speaking admissions, settlement service usage, and settlement outcomes. Together, this report hopefully showcases some of the richness and complexity of settling in Canada.

Topics in this report

This chapter includes a suite of infographics for easily accessible and digestible results.

Chapter 1: The first section of the report examines to what extent IRCC’s Settlement Program and the achievement of settlement outcomes of its clients changed over this period-what we call a “Stocktake”. It includes spotlights on the Resettlement Assistance Program, Pre-Arrival Services, and Settlement Supports for Crisis Response Clients (Afghan Resettlement Initiative and Canada-Ukraine Authorization for Emergency Travel).

Key findings include:

  • Both newcomer admissions and settlement client volumes have rebounded from the disruptions caused by the COVID-19 pandemic
  • Settlement program clients in 2022-23 and 2023-24 included Ukrainian temporary residents with extended eligibility for settlement services under the Canada-Ukraine Authorization for Emergency Travel, as well as newcomers admitted through the Afghan Resettlement Initiative
  • Clients used most kinds of settlement services during the year they became permanent residents
  • The majority of clients felt IRCC-funded organizations helped them on their settlement journey
  • In general, non-clients of the Settlement Program reported higher levels of knowledge about Canada, employment, and official languages at admission, indicating a higher ability to settle independently.

Chapter 2: Beginning in 2022, IRCC’s Newcomer Outcomes Survey added questions to better understand the demographic characteristics of newcomers beyond what is collected in the immigration application. These questions included a broader gender question, 2SLGBTQI+Footnote 1 status, disability status, and household income. These new pieces of information allowed for more in-depth exploration of whether these specific characteristics affect the settlement outcomes of these populations. Chapter 2 provides an overview of findings from advanced analysis conducted on this data.

Key findings include:

  • Overall, 2SLGBTQI+ newcomers had similar settlement outcomes as non-2SLGBTQI+ newcomers. 2SLGBTQI+ newcomers had slightly lower results for ability to use English, feeling able to make informed decisions about life in Canada, employment rates, and senses of belonging. These differences were statistically significant, but their overall impact remains small.
  • Having a disability had a statistically significant negative association with achieving all settlement outcomes. This included being 30% more likely to be unemployed, as well as higher rates of reporting experiences of discrimination while receiving Settlement services.
  • Controlling for other variables, non-clients of the Settlement Program had a household income 23% higher than clients, which appears to signify that they are better-equipped to settle successfully in Canada, whereas clients may need some assistance in adapting.
  • By gender, the main difference observed was for employment rates, with newcomers identifying as women having lower employment rates than newcomers identifying as men, including among economic class principal applicants.

Chapter 3: In alignment with the Policy on Francophone Immigration, the Francophone Integration Pathway (FIP), a suite of French-language settlement services, is offered in a coordinated and integrated manner by Francophone communities. Francophone organizations play an important role in the Settlement Program and in support of Francophone clients. Chapter 3 provides the first public look at how the Policy on Francophone Immigration is put into action via the Program’s services, organizations, and clients.

Key findings include:

  • The Policy on Francophone Immigration, launched in January 2024, reinforces IRCC’s commitment to making Francophone immigration a key and permanent priority. The Policy guides actions towards promoting the economic development and vitality of Francophone minority communities, as the government works towards increasing the demographic weight of French speakers in Canada outside Quebec, as per the modernized Official Languages Act.
  • Implemented in 2019, the Francophone Integration Pathway is a suite of settlement services offered in French by Francophone organizations that facilitates the reception, integration, and creation of lasting ties between newcomers and Francophone minority communities outside of Quebec.
  • In recent years, IRCC has increased admissions of French-speaking newcomers outside of Quebec, meeting and then exceeding established targets. French-speaking admissions are comprised of a higher proportion of Economic Class admissions, and lower proportions of both Sponsored Family and Resettled Refugees.
  • Under the “par et pour les francophones” principle, emphasis is placed on ensuring that (where feasible) settlement services for French-speaking newcomers are provided by Francophone organizations. Both the number of French-speaking clients accessing services from Francophone organizations and the percentage of French-speaking clients who received their first settlement service from a Francophone service provider have increased in recent years.
  • As is the case for newcomers overall, all services except Language Training were most-used during the year French-speaking newcomers became permanent residents. For all service components, French-speaking clients had a higher uptake rate in their admission year than the overall client base.
  • Settlement outcomes for French-speaking newcomers were aligned with those for newcomers overall. French-speaking newcomers had a higher level of awareness of IRCC-funded services. Only a small share of French-speaking newcomers reported improving their French language skills, as the vast majority had strong French language skills when admitted to Canada. Sense of belonging was higher among French-speaking clients than French-speaking non-clients, and slightly lower than for the overall population.

Chapter 1: Settlement Program Stocktake 2022-23 and 2023-24

Post-COVID-19 permanent resident admissions and client volumes

After COVID-19-related border limitations ended, annual admissions of new permanent residents increased between 2021 and 2023, followed by a slight decrease in 2024. The number of Settlement Program clients followed the same pattern, with a notable difference in the rate of increase for the Program in 2022. This is primarily a result of the Department extending Settlement Program eligibility to Ukrainian temporary residents under the Canada-Ukraine Authorization for Emergency Travel (CUAET) program. A spotlight at the end of this Chapter examines how over 147,000 Ukrainian (including eligible temporary residents), as well as 36,000 newcomers admitted through the Afghan Resettlement Initiative, accessed the Program in 2022-23 and 2023-24. It is also important to note that newcomers are eligible for settlement services over an extended period of time up until citizenship and may use services for multiple years, which explains why client volumes regularly exceed admissions in a given year.

Both newcomer admissions and settlement client volumes have rebounded from the disruptions caused by the COVID-19 pandemic
PR admissions and settlement client volumes bar chart, described below
Text version

Chart showing PR admissions and settlement client volumes

This bar chart shows the number of permanent residents admitted in each calendar year from 2017 through 2024, as well as the number of clients of settlement services in each of these years.

  • In 2017, there were 234,000 admissions, compared to 428,500 clients.
  • In 2018, there were 269,900 admissions, compared to 488,500 clients. The number of admissions in 2018 was 15.3% higher than in 2017. The number of clients in 2018 was 14% higher than in 2017.
  • In 2019, there were 300,600 admissions, compared to 536,400 clients. The number of admissions in 2019 was 11.4% higher than in 2018. The number of clients in 2019 was 9.8% higher than in 2018.
  • In 2020, there were 159,400 admissions, compared to 393,300 clients. The number of admissions in 2020 was 47% lower than in 2019. The number of clients in 2020 was 26.7% lower than in 2019.
  • In 2021, there were 355,800 admissions, compared to 392,900 clients. The number of admissions in 2021 was 123.3% higher than in 2020. The number of clients in 2021 was 1% lower than in 2020.
  • In 2022, there were 368,900 admissions, compared to 497,000 clients. The number of admissions in 2018 was 3.7% higher than in 2021. The number of clients in 2022 was 26.5% higher than in 2021.
  • In 2023, there were 419,000 admissions, compared to 559,400 clients. The number of admissions in 2023 was 13.6% higher than in 2022. The number of clients in 2023 was 12.6% higher than in 2022.
  • In 2024, there were 424,200 admissions, compared to 542,700 clients. The number of admissions in 2024 was 1.2% higher than in 2023. The number of clients in 2024 was 3% lower than in 2023.

Note that figures shown have been rounded to the nearest hundred.

Figures shown are rounded to the nearest hundred. Data sources: IRCC Permanent Resident Database, Immigration Contribution Agreement Reporting Environment (iCARE)

Characteristics of recently landed newcomers

Although the exact proportions vary year over year, newcomer admissions tend to follow a pattern of 50%-60% from the Economic Class (including principal applicants and their spouses & dependants), 20%-30% from the Family Class, and 10-20% Resettled Refugees and Protected Persons. “Other” includes Humanitarian and Compassionate and public policy admissions.

The majority (57%) of newcomer admissions in 2022-23 and 2023-24 came through the economic class
Immigration category breakdown of PR admissions bar chart, described below
Text version

Chart showing immigration category breakdown of PR admissions

This bar chart shows the number and percentage of permanent residents admitted in 2022/23 and 2023/24 from each immigration category. Economic Class Principal Applicants represented 249,000 admissions, or 31% of the total. Economic Class Spouses & Dependents represented 204,000 admissions, or 26% of the total. The Family Class represented 185,000 admissions, or 23% of the total. Resettled refugees represented 94,000 admissions, or 12% of the total. Protected persons represented 43,000 admissions, or 5% of the total. Newcomers admitted through other immigration categories represented 21,000 admissions, or 3% of the total. Note that figures shown are rounded to the nearest hundred.

Data source: IRCC Permanent Resident Database
Figures shown are rounded to the nearest hundred.

For more information on historical and current permanent resident landings, you can refer to IRCC’s Annual Report to Parliament on Immigration and the Open Data Portal.

The post-pandemic years saw a shift in the proportions of immigrants landing in each category. During the pandemic, the Department focused on the transition of temporary to permanent residence through the economic class and pilots that provided a pathway to permanent residence for asylum claimants. Post-pandemic, the economic and protected person classes returned to historical levels, while there was a much higher share of resettled refugees (12%, compared to 5% during COVID-19) as a result of the Afghan Resettlement Initiative.

The Settlement Program and its Clients

Overview of IRCC’s Settlement Program

IRCC funds settlement Service Provider Organizations (SPOs) outside of QuebecFootnote 2 through grants and contribution agreements to deliver the Settlement Program. In addition to in-Canada services, IRCC funds settlement services for some eligible newcomers outside of Canada (see the Pre-Arrival services spotlight). Additional services are provided specifically to Government-Assisted Refugees (GARs) via the Resettlement Assistance Program (see the Resettlement Assistance Program spotlight).

Generally, to be eligible for IRCC-funded Settlement Program services, newcomers must be one of the following: a permanent resident of Canada; a protected person with accepted asylum claim; refugee selected for resettlement; or a newcomer approved to become a permanent resident.

Eligible newcomers have access to various services through the Settlement Program, including Support Services (SS), Needs and Assets Assessment and Referrals Services (NAARS), Information and Orientation (I&O), Language Assessment & Language Training (LA & LT), Employment-related Services (ERS) and Community Connections (CC) services.

In November 2023, IRCC launched the Call for Proposals (CFP) 2024 to put in place new Contribution Agreements for the Settlement and Resettlement Assistance Programs starting April 1, 2025. This CFP introduced changes to the program including new direct programming streams and its impact will be examined in a future report.

Settlement Program Funding

During the period of time this report covers, Settlement Program funding saw steady increases year over year in line with increases to planned permanent resident admissions in IRCC’s Levels Plan, and funding associated with extending eligibility to additional populations such as Ukrainians. The envelope was approximately $973.5M in 2022-23 and $1.08B in 2023-24 (or $2.05B combined over the two years) for direct settlement services outside of Quebec.

In 2022-23 and 2023-24, and in line with previous years, language training services were the largest spending category, representing 26% of expenditures.
Breakdown of settlement program funding by component tree map chart, described below
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Chart showing breakdown of settlement program funding by component

This tree map chart shows the amount and proportion of funding for each settlement service component, for fiscal years 2022/23 and 2023/24.

  • Language Training received $525 million, or 26% of the total.
  • Information and Orientation received $408 million, or 20% of the total.
  • Indirect Services received $255 million, or 12%.
  • Community Connections received $235 million, or 12% of the total.
  • Needs and Assets Assessments and Referrals received $224 million, or 11% of the total.
  • Employment-related Services received $196 million, or 10% of the total.
  • Support Services received $165 million, or 8% of the total.
  • Language Assessment received $42 million, or 2% of the total.

Note that totals may not sum to 100% due to rounding.

Data source: Grants and Contribution System (GCS) as per agreement allocation by Program Components & SAP as of March 31st, 2024. Note that this information includes costs for domestic service delivery, pre-arrival services, and indirect services.

Use of the Settlement Program post-COVID-19

By combining data on when newcomers are admitted to Canada and when they receive settlement services, it is possible to analyze uptake rates by immigration category, type of service, and demographics to gain insight into which clients are accessing services at which point on their settlement journey. Results show:

  • Clients used all settlement services (except for Language Training and Community Connections) the most during the year they became permanent residents. Service usage decreased in subsequent years, which suggests that most newcomers who are accessing services shortly after arrival are getting their needs met in a timely manner. However, there is a significant minority who continue to access services 6+ years after becoming a permanent resident.
  • Slightly delayed access to Language Training could be due to multiple factors including client choice to wait until the initial adjustment period is over, until they have the time available to commit to many classes per week, and wait times within the settlement language training system.
  • Information and Orientation services are the most frequently accessed service relative to all other services and uptake for I&O is high, with one-third of newcomers accessing it in their year of arrival. Even 6+ years post arrival, I&O usage accounts for the majority of settlement service usage amongst those accessing services for the first time or those who are continuing to access services.
  • Needs and Assets Assessment and Referrals was the second-most accessed service across all years. As NAARS is intended to support effective needs-based referrals and access to other settlement services, it is important that clients who are medium- or high-needs access NAARS early in their journey.
Uptake rate by service component
Uptake rate by service component line chart, described below
Text version

Chart showing uptake rate by service component

This line chart shows the percentage of newcomers from different immigration categories who accessed settlement services, by service component.

  • Overall, the uptake rate in the year of admission for any service was 36%, followed by 20% in the first year after admission, 14% in the second, 14% in the third, 12% in the fourth, 10% in the fifth, 9% in the sixth, and 7% in the seventh.
  • For IO, the uptake rate in the year of admission was 32%, followed by 16% in the first year after admission, 11% in the second, 10% in the third, 9% in the fourth, 8% in the fifth, 7% in the sixth, and 6% in the seventh.
  • For NAARS, the uptake rate in the year of admission was 17%, followed by 10% in the first year after admission, 6% in the second, 5% in the third, 5% in the fourth, 4% in the fifth, 3% in the sixth, and 2% in the seventh.
  • For LA, the uptake rate in the year of admission was 9%, followed by 4% in the first year after admission, 2% in the second, 2% in the third, 1% in the fourth, 1% in the fifth, 1% in the sixth, and 1% in the seventh.
  • For support services, the uptake rate in the year of admission was 7%, followed by 5% in the first year after admission, 3% in the second, 3% in the third, 3% in the fourth, 2% in the fifth, 2% in the sixth, and 2% in the seventh.
  • For CC, the uptake rate in the year of admission was 5%, followed by 5% in the first year after admission, 3% in the second, 3% in the third, 2% in the fourth, 2% in the fifth, 2% in the sixth, and 1% in the seventh.
  • For ERS, the uptake rate in the year of admission was 4%, followed by 3% in the first year after admission, 2% in the second, 1% in the third, 1% in the fourth, 1% in the fifth, 1% in the sixth, and 0% in the seventh.
  • For LT, the uptake rate in the year of admission was 4%, followed by 6% in the first year after admission, 4% in the second, 3% in the third, 3% in the fourth, 2% in the fifth, 2% in the sixth, and 1% in the seventh.
Data table
Years Since Admission 0 1 2 3 4 5 6 7
Overall 36% 20% 14% 14% 12% 10% 9% 7%
NAARS 17% 10% 6% 5% 5% 4% 3% 2%
IO 32% 16% 11% 10% 9% 8% 7% 6%
ERS 4% 3% 2% 1% 1% 1% 1% 0%
LA 9% 4% 2% 2% 1% 1% 1% 1%
LT 4% 6% 4% 3% 3% 2% 2% 1%
CC 5% 5% 3% 3% 2% 2% 2% 1%
Support Services 7% 5% 3% 3% 3% 2% 2% 2%

Data sources: IRCC Permanent Resident Database, iCARE

A more detailed analysis of uptake rates by immigration category shows:

  • Post-pandemic, uptake rates returned to historical levels, with refugees from all categoriesFootnote 3 continuing to have the highest uptake of settlement services overall, a positive sign that refugees are receiving services they need.
  • Economic Class Principal Applicants had the lowest uptake of all categories, which makes sense given that they are selected on the basis of their ability to become economically established in Canada. However, given that the Economic Class makes up the largest share of Canada’s permanent resident admissions, an 19% uptake rate for Principal Applicants, combined with a 37% uptake rate for their accompanying family members, translates to a substantial number of clients for the Settlement Program.

Results for francophone clients are presented in Chapter 3.

Uptake rates by immigration category
Uptake rates by immigration category line chart, described below
Text version

Chart showing uptake rates by immigration category

This line chart shows the percentage of newcomers from different immigration categories who accessed settlement services, by the number of years since admission.

  • Overall, the uptake rate in the year of admission was 36%, followed by 20% in the first year after admission, 14% in the second, 14% in the third, 12% in the fourth, 10% in the fifth, 9% in the sixth, and 7% in the seventh.
  • For GARs, the uptake rate in the year of admission was 89%, followed by 92% in the first year after admission, 81% in the second, 78% in the third, 66% in the fourth, 54% in the fifth, 44% in the sixth, and 35% in the seventh.
  • For BVORs, the uptake rate in the year of admission was 75%, followed by 72% in the first year after admission, 64% in the second, 52% in the third, 58% in the fourth, 49% in the fifth, and 38% in the sixth, with no data for the seventh year.
  • For PSRs, the uptake rate in the year of admission was 73%, followed by 67% in the first year after admission, 54% in the second, 51% in the third, 40% in the fourth, 32% in the fifth, 24% in the sixth, and 17% in the seventh.
  • For Protected Persons, the uptake rate in the year of admission was 41%, followed by 33% in the first year after admission, 34% in the second, 29% in the third, 20% in the fourth, 18% in the fifth, 14% in the sixth, and 9% in the seventh.
  • For Economic Class Spouses & Dependents, the uptake rate in the year of admission was 37%, followed by 16% in the first year after admission, 11% in the second, 10% in the third, 9% in the fourth, 7% in the fifth, 5% in the sixth, and 3% in the seventh.
  • For the Family Class, the uptake rate in the year of admission was 34%, followed by 16% in the first year after admission, 13% in the second, 12% in the third, 11% in the fourth, 10% in the fifth, 8% in the sixth, and 6% in the seventh.
  • For newcomers admitted through other immigration categories, the uptake rate in the year of admission was 28%, followed by 20% in the first year after admission, 16% in the second, 20% in the third, 17% in the fourth, 16% in the fifth, 12% in the sixth, and 9% in the seventh.
  • For Economic Class Principal Applicants, the uptake rate in the year of admission was 19%, followed by 9% in the first year after admission, 5% in the second, 6% in the third, 5% in the fourth, 4% in the fifth, 3% in the sixth, and 3% in the seventh.
Data table
Years Since Admission 0 1 2 3 4 5 6 7
Overall 36% 20% 14% 14% 12% 10% 9% 7%
Economic Class Principal Applicants 19% 9% 5% 6% 5% 4% 3% 3%
Economic Class Spouses & Dependants 37% 16% 11% 10% 9% 7% 5% 3%
Family Class 34% 16% 13% 12% 11% 10% 8% 6%
Blended Sponsorship Refugees 75% 72% 64% 52% 58% 49% 38%
Government-Assisted Refugees 89% 92% 81% 78% 66% 54% 44% 35%
Privately Sponsored Refugees 73% 67% 54% 51% 40% 32% 24% 17%
Protected Persons 41% 33% 34% 29% 20% 18% 14% 9%
Other 28% 20% 16% 20% 17% 16% 12% 9%

Data sources: IRCC Permanent Resident Database, iCARE

One of the most significant shifts in the last few years has been uptake rates by year since admission before, during, and following the pandemic. New admissions during the pandemic were less likely to access services overall, and the existing client base, who would have been 1 or 2 years post-admission, were accessing services at higher rates than new arrivals. Given the demographic differences between the two cohorts (largely due to increased Temporary Resident transitions during the pandemic), this is to be expected. It also means that our service providers have had to pivot their service offerings multiple times during this period to accommodate clients with more or less experience in Canada, differing levels of need, etc.

22% of clients receiving services in 2022-23 and 2023-24 had been in Canada for 6+ years.
Client breakdown by number of years since admission stacked bar chart, described below
Text version

Chart showing client breakdown by number of years since admission

This stacked bar chart shows the percentage of clients who had been in Canada for different lengths of time, with one stacked bar showing pre-pandemic results for 2018-19 to 2019-20, one showing pandemic-era results for 2020-21 to 2021-22, and one showing post-pandemic results for 2022-23 to 2023-24.

  • In the results for 2018-19 to 2019-20, clients accessing services in their year of admission represented 27.3% of the total. Clients accessing services in the first year since admission represented 14.0% of the total. Clients accessing services in the second or third year since admission represented 22.1% of the total. Clients accessing services in the fourth or fifth year since admission represented 16.2% of the total. Clients accessing services in the sixth to tenth year since admission represented 14.1% of the total. Clients accessing services beyond their tenth year since admission represented 6.3% of the total.
  • In the results for 2020-21 to 2021-22, clients accessing services in their year of admission represented 15.3% of the total. Clients accessing services in the first year since admission represented 13.7% of the total. Clients accessing services in the second or third year since admission represented 25.8% of the total. Clients accessing services in the fourth or fifth year since admission represented 20.1% of the total. Clients accessing services in the sixth to tenth year since admission represented 17.2% of the total. Clients accessing services beyond their tenth year since admission represented 7.8% of the total.
  • In the results for 2022-23 to 2023-24, clients accessing services in their year of admission represented 32.7% of the total. Clients accessing services in the first year since admission represented 17.3% of the total. Clients accessing services in the second or third year since admission represented 15.0% of the total. Clients accessing services in the fourth or fifth year since admission represented 13.0% of the total. Clients accessing services in the sixth to tenth year since admission represented 14.2% of the total. Clients accessing services beyond their tenth year since admission represented 7.8% of the total.

Data sources: iCARE, IRCC Permanent Resident Database

Client Demographics

Newcomers to Canada remain eligible for settlement services until they choose to become naturalized citizens.Footnote 4 This means that while the Settlement Program’s base of eligible clients is immediately impacted by sudden increases or decreases in admissions, including measures implemented in response to crises, the program also continues to feel the cumulative impact of these events for as long as those clients remain eligible.

825K unique clients accessed one or more types of service in 2022-23 and 2023-24.
Client demographics by settlement service component chart, described below
Text version

Chart showing client demographics by settlement service component

This chart shows the demographics of clients of each settlement service component in terms of their gender, the immigration category under which they were admitted, their age group, and the official language or languages they spoke at time of admission.

  • Among the overall client base there were 825,000 unique clients. In terms of gender, 54% identified as female and 43% as male. In terms of immigration category, Economic Class Principal Applicants represented 16%, Economic Class Spouses and Dependents represented 22%, the Family Class represented 22%, Blended Sponsorship Refugees represented 1%, Government-Assisted Refugees represented 12%, Privately Sponsored Refugees represented 10%, Protected Persons represented 12%, members of other immigration categories represented 3%, and those whose immigration category was not stated represented 3%. In terms of age group, 23% were 17 or under, 31% were 18 to 34, 42% were 35 to 64, and 5% were 65 or older. In terms of official languages, 61% spoke English, 4% spoke French, and 35% spoke neither official language.
  • Among the NAARS client base there were 431,000 unique clients. In terms of gender, 53% identified as female and 44% as male. In terms of immigration category, Economic Class Principal Applicants represented 15%, Economic Class Spouses and Dependents represented 19%, the Family Class represented 19%, Blended Sponsorship Refugees represented 0%, Government-Assisted Refugees represented 14%, Privately Sponsored Refugees represented 12%, Protected Persons represented 13%, members of other immigration categories represented 4%, and those whose immigration category was not stated represented 3%. In terms of age group, 22% were 17 or under, 31% were 18 to 34, 43% were 35 to 64, and 5% were 65 or older. In terms of official languages, 59% spoke English, 4% spoke French, and 37% spoke neither official language.
  • Among the IO client base there were 701,000 unique clients. In terms of gender, 54% identified as female and 44% as male. In terms of immigration category, Economic Class Principal Applicants represented 15%, Economic Class Spouses and Dependents represented 22%, the Family Class represented 21%, Blended Sponsorship Refugees represented 1%, Government-Assisted Refugees represented 13%, Privately Sponsored Refugees represented 10%, Protected Persons represented 12%, members of other immigration categories represented 3%, and those whose immigration category was not stated represented 3%. In terms of age group, 24% were 17 or under, 30% were 18 to 34, 42% were 35 to 64, and 5% were 65 or older. In terms of official languages, 60% spoke English, 4% spoke French, and 36% spoke neither official language.
  • Among the ERS client base there were 98,000 unique clients. In terms of gender, 57% identified as female and 43% as male. In terms of immigration category, Economic Class Principal Applicants represented 24%, Economic Class Spouses and Dependents represented 20%, the Family Class represented 16%, Blended Sponsorship Refugees represented 0%, Government-Assisted Refugees represented 13%, Privately Sponsored Refugees represented 12%, Protected Persons represented 11%, members of other immigration categories represented 3%, and those whose immigration category was not stated represented 0%. In terms of age group, 5% were 17 or under, 45% were 18 to 34, 49% were 35 to 64, and 1% were 65 or older. In terms of official languages, 72% spoke English, 8% spoke French, and 20% spoke neither official language.
  • Among the LA client base there were 168,000 unique clients. In terms of gender, 59% identified as female and 41% as male. In terms of immigration category, Economic Class Principal Applicants represented 15%, Economic Class Spouses and Dependents represented 15%, the Family Class represented 25%, Blended Sponsorship Refugees represented 0%, Government-Assisted Refugees represented 15%, Privately Sponsored Refugees represented 16%, Protected Persons represented 9%, members of other immigration categories represented 5%, and those whose immigration category was not stated represented 0%. In terms of age group, 0% were 17 or under, 44% were 18 to 34, 52% were 35 to 64, and 3% were 65 or older. In terms of official languages, 62% spoke English, 5% spoke French, and 32% spoke neither official language.
  • Among the LT client base there were 141,000 unique clients. In terms of gender, 66% identified as female and 34% as male. In terms of immigration category, Economic Class Principal Applicants represented 11%, Economic Class Spouses and Dependents represented 15%, the Family Class represented 27%, Blended Sponsorship Refugees represented 1%, Government-Assisted Refugees represented 18%, Privately Sponsored Refugees represented 15%, Protected Persons represented 10%, members of other immigration categories represented 5%, and those whose immigration category was not stated represented 0%. In terms of age group, 0% were 17 or under, 39% were 18 to 34, 58% were 35 to 64, and 5% were 65 or older. In terms of official languages, 56% spoke English, 4% spoke French, and 40% spoke neither official language.
  • Among the CC client base there were 160,000 unique clients. In terms of gender, 54% identified as female and 43% as male. In terms of immigration category, Economic Class Principal Applicants represented 12%, Economic Class Spouses and Dependents represented 23%, the Family Class represented 14%, Blended Sponsorship Refugees represented 1%, Government-Assisted Refugees represented 25%, Privately Sponsored Refugees represented 10%, Protected Persons represented 10%, members of other immigration categories represented 5%, and those whose immigration category was not stated represented 3%. In terms of age group, 37% were 17 or under, 24% were 18 to 34, 36% were 35 to 64, and 4% were 65 or older. In terms of official languages, 48% spoke English, 7% spoke French, and 45% spoke neither official language.
  • Among the support service client base there were 185,000 unique clients. In terms of gender, 56% identified as female and 40% as male. In terms of immigration category, Economic Class Principal Applicants represented 9%, Economic Class Spouses and Dependents represented 14%, the Family Class represented 15%, Blended Sponsorship Refugees represented 1%, Government-Assisted Refugees represented 30%, Privately Sponsored Refugees represented 14%, Protected Persons represented 10%, members of other immigration categories represented 4%, and those whose immigration category was not stated represented 4%. In terms of age group, 26% were 17 or under, 30% were 18 to 34, 41% were 35 to 64, and 4% were 65 or older. In terms of official languages, 44% spoke English, 5% spoke French, and 51% spoke neither official language.

Data sources: iCARE, IRCC Permanent Resident Database
Because clients can access multiple services, the total number of unique clients across service types is lower than the sum of the number of clients of each service type.

Each year, we publish Quickfacts which provides an in-depth look at who our Settlement Program clients are.

Key demographic highlights of Settlement Program clients during these years include:

  • There were more female than male clients for each type of serviceFootnote 5.
  • Compared to during the pandemic, the Program’s clients were slightly younger, with the share of clients aged 35-64 decreasing from 46-42%.
  • Economic Class Principal Applicants made up a higher percentage of Employment Related Services clients than for any other service component, although this is a smaller share than during the pandemic (28% vs 24%)
  • Government Assisted Refugees accessed support services and community connections more than any other immigration category.
  • A lower proportion of ERS clients aged 17 and under reflects their pre-labour-market status. Similarly, the lack of LA & LT clients 17 and under is because only newcomers of legal school-leaving age are eligible to access IRCC-funded language services.
  • The percentage of clients who spoke neither of Canada’s official languages upon admission was highest among users of CC services, and lowest among users of ERS.
  • More clients accessed language training for English than for French.

Settlement Outcomes

The expected settlement and integration outcomes for all newcomers to Canada are that they are able to acquire the knowledge and skills they need, and are then able to apply them to their life in Canada. The Settlement Program and its services are intended to provide newcomers who require extra support with help obtaining needed information and improving their skills. For the purposes of this report, the short- and medium-term outcomes can be grouped into five themes with services tailored to address each theme.

Core Data Sources (PDF, 1.5 MB) provides more information about the NOS and other key sources used in this report.

A Gender-Based Analysis Plus approach was taken to the analysis, and key significant differences have been included where appropriate.

Gender difference

Francophone outcomes

Racialized newcomer outcomes

The primary data source of Settlement Program outcomes is the Newcomer Outcomes Survey (NOS), specifically its 2022 and 2023 survey waves. In order to capture outcomes from various points along the settlement timeline, the analysis consists of newcomers who became permanent residents of Canada between 2015 and 2022. The survey reaches both clients and non-clients of the Settlement Program, meaning IRCC can compare the self-reported outcomes of the two populations.

Client outcomes can be found in the accompanying infographics at the end of the chapter.

Newcomers are able to access services that meet their needs

A full analysis of awareness (PDF, 1.5 MB) of the Settlement Program and its impact on outcomes found that not all newcomers need Settlement Program services; there were other newcomers who would have used services if they had been aware of their availability.

Some newcomers experience barriers when trying to access the Settlement Program. To support access to services, IRCC funds enabling services which include: NAARS to identify a pathway for settlement, as well as Support Services such as child care, translation, interpretation, transportation, short-term counselling, and provisions for those with disabilities, to facilitate access to settlement services. Key findings related to this outcome are:

  • Awareness of the program increased slightly, from 68% during COVID-19 to 69% post-pandemic.
  • For clients, most (85%) continue to access services with no reported barriers.
  • The majority of clients felt IRCC-funded organizations helped them on their settlement journey, particularly by improving knowledge of Canada.
  • Most clients who received support services said their needs were met, although some gaps persist, specifically for women requiring childcare.
  • In general, non-clients of the Settlement Program reported higher levels of knowledge about Canada, employment, and language at admission, indicating a higher ability to settle independently.

Newcomers gain knowledge and are able to make decisions about life in Canada

Knowledge about life in Canada, and having resources to draw on for more information, are fundamental and can help immigrants make more informed decisions. While many (if not all) of the Program’s services aim to increase knowledge, Information and Orientation services are the main information support provided to newcomers. Key findings related to this outcome are:

  • The main sources of information are similar for clients and non-clients of the program: the internet,Footnote 6 friends, and family. The internet has advanced to first place since the previous report. Among clients, settlement service providers were the fourth most-cited sources of settlement information.
  • More clients report improved knowledge compared to non-clients across a variety of topics, indicating that for those who need support services, they were impactful.
  • The vast majority of both clients and non-clients report being able to make informed decisions about life in Canada.

Newcomers improve official language skills and use them in Canadian society

Knowing an official language improves a newcomer’s capacity to go about daily life in Canada and increases their chances of getting a job. Basic proficiency in English or French is also one of the requirements to obtain Canadian Citizenship. IRCC funds language assessments and training in order to support newcomers in learning one of Canada’s official languages. Key findings are relatively similar to the pandemic years:

  • Clients reported improvements in English skills more than non-clients did. This relates to a higher proportion of non-clients already having strong English-language skills when they became permanent residents (e.g., as part of the points-based system for economic class admissions), and consequently having less need for services and less room to improve.
  • The majority of newcomers report being able to speak English in a variety of real-world situations. Fewer newcomers report being able to speak French in the same situations.

More non-clients reported being able to communicate in French without help.

Newcomers acquire knowledge, skills, and connections to prepare for and participate in the Canadian labour market.

In the 2024 version of the Newcomer Outcomes Survey (PDF, 0.5 MB), questions were added to better understand how a newcomer’s current job corresponded (or not) to their education and experience.

Newcomers can contribute to the Canadian economy in many ways - through employment, volunteering, or providing unpaid work like caregiving that enables another person to have paid employment. Newcomers looking to directly participate in the Canadian labour market need to know how to present their existing skills in a way that will resonate with Canadian employers, and need to understand what new skills will be advantageous in the Canadian labour market. IRCC funds Employment Related Services to directly help clients increase their knowledge of employment in Canada. Key findings related to this outcome are:

  • Clients reported more improvement in their knowledge of employment topics compared to non-clients, again related to the fact that non-clients were more skilled when they became permanent residents.
  • As expected, more newcomers are participating in the labour market through paid work compared to the pandemic years, with 78% of clients and 84% of non-clients reporting employment (compared to 75% and 78% respectively during the pandemic). Most were working full time.
  • For those who were not working, many were contributing to Canada in other ways, like caring for a child, being a student, or being a homemaker.

Newcomers participate in and are connected to communities.

Newcomer connection and participation in communities signals that they are moving forward on the path to integration and that their new communities are creating space for these contributions. IRCC services bring together newcomers and long-time Canadians, Indigenous peoples, and settled immigrants with the aim of creating welcoming communities. Key findings related to this outcome are:

  • More clients than non-clients reported volunteering in the 12 months preceding the survey (27% vs 22%).
  • Many newcomers engage in community activities, with the most common types being professional, religious, cultural, or school-related.
  • Although there were slight decreases compared to COVID-19 years, most newcomers still feel that they belong to Canada (90%), and are welcomed by their community (92%), and the vast majority (87%) of newcomers have confidence in Canadian public institutions.

Conclusion & Areas We’re Monitoring

Both newcomer admissions and settlement client volumes have rebounded from the disruptions caused by the COVID-19 pandemic, and many of the findings of this Stocktake echo those of previous reports. That overall patterns in service usage and the demographic characteristics of clients accessing services continue to be similar indicates that most newcomers continue to have timely access to the services required to meet their distinct needs. The majority of clients continued to report being able to access services without barriers, and that the services and support services they accessed helped them in their settlement journeys.

Looking ahead, findings in this report will serve as a baseline for monitoring any changes in service use under new Settlement Program guidelines and agreements that came into effect April 1, 2025. This also includes monitoring increased digital access to services and resulting outcomes, exploring duration of settlement service access that encourages access and fosters independence, and examining how ever-changing demographics of permanent residents impact the Settlement Program and its services.

Infographics

Service Usage
Service usage
Service usage infographic, described below
Text version

Chapter 1 Infographics – Service Usage

Infographic page: usage of domestic settlement services in 2022-23 and 2023-24.

Eligible newcomers have access to a suite of services through the Settlement Program:

  • SS: Support Services enable clients to access settlement services
  • IO: Information and Orientation services provide information to help clients settle
  • LA & LT: Language Assessment and Language Training services help clients develop their official language skills
  • NAARS: Needs and Assets Assessments and Referrals services determine what services clients need and provides referrals to receive them
  • ERS: Employment-related services help clients prepare for the Canadian labour market
  • CC: Community Connections services help clients learn about and integrate into their local communities

The number of clients accessing services in-person surpassed those accessing them through either high-tech or low-tech remote means as of April 2022. This aligns loosely with the easing of pandemic-era restrictions, which varied across provinces and territories.

Chart showing service delivery formats of services accessed

This line chart shows the number of clients accessing settlement services from October – December 2020 through to Jan – Mar 2024. The four series depicted in this line chart are the number of total domestic clients, the number who accessed services in-person, the number who accessed services using a low-tech remote format, and the number who accessed services using a high-tech remote format. The chart shows that the number of clients accessing services in-person surpassed the number using either low-tech remote or high-tech remote, in the period from April to June 2022.

Despite the number and proportion of in-person clients, the percentage of clients using support services remained at 22%.

Chart showing percentage of clients using support services, by type

This lollipop column chart shows the percentage of clients who used different kinds of support services to access settlement services. 22% of clients used any support service. 13% of clients used interpretation supports, 8% used transportation supports, 6% used translation supports, 5% used crisis counselling supports, 3% used care for newcomer children, and 0.5% of clients used provisions for disabilities.

67% of French-speaking clients received at least one service from a francophone organization.

Beginning April 1, 2025, the Settlement Program will officially being to offer an additional enabling service – digital support service to help clients navigate online / digital technologies.

The top 3 topics that IO clients received info on:

  • 82% Sources of information
  • 65% Important documents
  • 57% Education in Canada

Settlement Workers in Schools (SWIS) will soon become a distinct service, allowing IRCC to better track funding and clients for school-based settlement programming to support the integration of newcomer students and their families.

Clients who had their English skills assessed had higher skill level results than clients who had their French skills assessed and also had higher rates of requesting in-person language training.

Chart showing assessed official language skills

This clustered column chart shows the percentage of clients assessed in each official language who fell into one of three groupings. For clients whose English skills were assessed, 10% were assessed as pre Stage 1, 55% as Stage 1 (CLB levels 1-4), and 36% at Stage 2 (CLB levels 5-8). For clients whose French skills were assessed, 52% were assessed as pre Stage 1, 31% as Stage 1 (CLB levels 104), and 17% at Stage 2 (CLB levels 5-8).

Although both male and female clients accessed work placements at the same rate, male clients were more likely to receive paid work placements.

Chart showing work placement types by gender

This graphic shows differences in types of work placements received by clients of different genders. 17% of both male and female clients accessed work placements. However, 64% of male clients received paid work placements, compared to 50% of female clients.

ERS clients in health occupations had the highest rate of receiving info on preparation for licensure and preparation for non-regulated professions. ERS clients in management occupations had the highest rate of receiving info on preparation for entrepreneurship.

The main types of community connections services accessed by clients supported connections with other newcomers, accessing local community services, and increasing knowledge of Canadian society and official languages.

IRCC does not collect data on the race or ethnicity of newcomers or clients of settlement services in iCARE – this is asked in the NOS.

Data source: iCARE

Service Access
Newcomers are able to access services that meet their needs
Service Access inforgraphic, described below
Text version

Chapter 1 Infographics – Newcomers are able to access services that meet their needs

Infographic page: Newcomers are able to access services that meet their needs

Certain newcomers may experience barriers when trying to access the Settlement Program. To support newcomers’ access to services, IRCC funds two enabling services: 1) Needs and Assets Assessment and Referral Services (NAARS) to identify a pathway for settlement, and 2) Support Services to facilitate access to settlement services, including childcare, translation, interpretation, transportation, short-term counselling, and provisions for those with disabilities.

Settlement outcomes supported by enabling services:

  • Immediate (Support Services): Access to IRCC-funded settlement services is facilitated
  • Immediate (NAARS): Increased understanding of client settlement needs and appropriate linkages to other services
  • Intermediate (both): Clients access services that meet their needs

IRCC and SPOs could do more to improve awareness of settlement services.

Both IRCC and SPOs promote awareness of the Program through advertising campaigns and outreach activities. 69% of respondents (across both clients and non-clients) were aware of IRCC-funded settlement services available to them. The remaining 31% had not accessed services and reported being unaware of these services.

Chart showing awareness rate

This gauge chart has a value of 69%.

Of these, 72% reported that they would have accessed settlement services if they had known about them. This was particularly the case for non-clients who were female, resettled refugees, and protected persons.

Settlement services are accessible to those who seek them, though some barriers exist.

85% of clients were able to access services without difficulty. Clients experience different barriers to service access, compared to the reasons non-clients cited for not using services.

Chart showing barriers to accessing settlement services

This bar chart shows the kind of barriers to accessing settlement services reported by clients and non-clients. Among clients with service barriers, 52% said they did not know how or where to get services, compared to 20% of non-clients with service barriers. Among clients with service barriers, 39% said that services were inadequate, compared to 7% of non-clients with service barriers. Among clients with service barriers, 25% said sessions were full, compared to 7% of non-clients with service barriers. Among clients with service barriers, 24% said that the hours were inconvenient, compared to 16% of non-clients with service barriers. Among clients with service barriers, 11% said that services weren’t offered in their preferred language, compared to 2% of non-clients with service barriers. 56% of non-clients with service barriers said that they did not need services.

23% of barrier-experiencing French-speaking clients identified services not being offered in their preferred language as a challenge.

Clients agreed that most services helped them in their settlement journeys.

Chart showing satisfaction rates

This lollipop bar chart shows the percentage of client respondents who agreed that the services they received helped them. 94% of client respondents agreed that the referrals they received met their needs. 81% of client respondents agreed that the support services they received met their needs. 84% of client respondents agreed that the services they received changed their knowledge of Canada. 75% of client respondents agreed that the services they received changed their knowledge of English. 44% of client respondents agreed that the services they received changed their knowledge of French. 75% of client respondents agreed that the services they received changed their knowledge of employment in Canada. 63% of client respondents agreed that the services they received helped them choose organizations to join. 57% of client respondents agreed that the services they received helped them meet close friends.

Results indicate that most IRCC-funded services are helping clients progress towards achieving their immediate settlement outcomes.

Access to services is facilitated through support services, though there is some room for improvement.

Although most clients who received support services agreed these support services had met their needs, some newcomers could not access services due to gaps in support service availability.

Chart showing support service-related barriers to accessing settlement services

This bar chart shows the kinds of barriers to accessing settlement services related to support services that were reported by clients and non-clients. Among clients with service barriers, 14% said that there were no free bus tickets, compared to 5% of non-clients with service barriers. Among clients with service barriers, 9% said that there was no translation service, compared to 2% of non-clients with service barriers. Among clients with service barriers, 10% said that there was no child care, compared to 2% of non-clients with service barriers. Among clients with service barriers, 2% said that there was no disability accommodation provided, compared to 1% of non-clients with service barriers.

Female clients had slightly higher rates of citing the lack of childcare as a barrier to accessing services. Male clients had higher rates of citing service inadequacy as a barrier to accessing services.

Data source: Newcomer Outcomes Survey (2022 and 2023)

Knowledge of Life in Canada
Newcomers gain knowledge and are able to make decisions about life in Canada
Knowledge of Life in Canada infographic, described below
Text version

Chapter 1 Infographics – Newcomers gain knowledge and are able to make decisions about life in Canada

Infographic page: Newcomers gain knowledge and are able to make decisions about life in Canada.

Having knowledge about life in Canada and information resources to draw upon is fundamental to newcomers’ successful settlement and integration and can help immigrants feel confident in their ability to make informed decisions. While many of the Program’s services aim to increase knowledge, Information and Orientation services are the main information support provided to clients.

Settlement outcomes supported by information services:

  • Immediate: Clients increase knowledge of life in Canada
  • Intermediate: Clients make informed decisions about life in Canada

Clients and non-clients receive settlement information from similar sources.

Chart showing top sources of settlement information

This graphic shows the top four sources of settlement information reported by clients and non-clients. Among clients, the top four sources were the internet, friends, family, and IRCC-funded settlement services. Among non-clients, the top four sources were the internet, friends, family, and employers or co-workers.

IRCC-funded settlement services were the #1 source for settlement information for resettled refugee clients. For French-speaking non-clients, employers or co-workers were the #3 source of settlement information (rather than family).

“Internet” refers to social media, blogs, discussion groups, and other websites. Websites managed by organizations or various levels of Government are included in separate responses and were not named as top sources.

Newcomers, especially clients, are improving their knowledge of life in Canada over time.

A higher percentage of non-clients had high levels of knowledge of life in Canada at time of admission, and therefore no room for further improvement.

Chart showing change in level of knowledge of life in Canada

This stacked column chart shows how clients and non-clients described their level of knowledge of life in Canada, related to several topics. Each stacked column includes the percentage of respondents who described their level of knowledge of this topic as high at time of admission as a permanent resident, the percentage of respondents who reported improving their level of knowledge of this topic between being admitted to Canada and being surveyed, and the sum of these two values, showing the total percentage of clients or non-clients who achieved high levels of knowledge of this topic.

For the overall results, 19% of clients were admitted to Canada with high levels of knowledge, compared to 30% of non-clients. Between being admitted and being surveyed, 59% of clients improved their levels of knowledge, compared to 47% of non-clients. Combining these results, 78% of clients reported strong levels of overall knowledge of life in Canada, compared to 76% of non-clients.

For the topic of housing, 17% of clients were admitted to Canada with high levels of knowledge, compared to 29% of non-clients. Between being admitted and being surveyed, 63% of clients improved their levels of knowledge, compared to 50% of non-clients. Combining these results, 80% of clients reported strong levels of knowledge of housing in Canada, compared to 79% of non-clients.

For the topic of healthcare, 22% of clients were admitted to Canada with high levels of knowledge, compared to 32% of non-clients. Between being admitted and being surveyed, 59% of clients improved their levels of knowledge, compared to 48% of non-clients. Combining these results, 80% of clients reported strong levels of knowledge of healthcare in Canada, compared to 80% of non-clients.

For the topic of education, 21% of clients were admitted to Canada with high levels of knowledge, compared to 30% of non-clients. Between being admitted and being surveyed, 57% of clients improved their levels of knowledge, compared to 44% of non-clients. Combining these results, 78% of clients reported strong levels of knowledge of education in Canada, compared to 73% of non-clients.

For the topic of money, 20% of clients were admitted to Canada with high levels of knowledge, compared to 34% of non-clients. Between being admitted and being surveyed, 59% of clients improved their levels of knowledge, compared to 45% of non-clients. Combining these results, 79% of clients reported strong levels of knowledge of money in Canada, compared to 79% of non-clients.

For the topic of law & justice, 15% of clients were admitted to Canada with high levels of knowledge, compared to 24% of non-clients. Between being admitted and being surveyed, 57% of clients improved their levels of knowledge, compared to 46% of non-clients. Combining these results, 73% of clients reported strong levels of knowledge of law & justice in Canada, compared to 70% of non-clients.

More clients reported knowledge gains, suggesting that IRCC-funded settlement services helped them improve from a generally lower starting level of knowledge. This means that both clients and non-clients end up with similarly strong levels of knowledge of life in Canada.

Clients and non-clients are making informed decisions about life in Canada.

Both clients (90%) and non-clients (93%) reported having sufficient information to get help in case of emergency, buy or rent a place to life, get around the city, find things they need like groceries or clothing, and do their banking.

Of all newcomers, those admitted through the Agri-Food Pilot felt most able to make informed decisions about life in Canada.

Chart showing overall ability to make decisions for newcomers admitted through the Agri-Food Pilot

This gauge chart has a value of 97%

Government-Assisted Refugees felt least able to make informed decisions about life in Canada, compared to other newcomers.

Chart showing overall ability to make decisions for Government-Assisted Refugees

This gauge chart has a value of 80%

Chart showing ability to make life decisions

This lollipop bar chart shows the percentage of respondents who agreed they had enough information to make decisions about life in Canada. 95% agreed that they had enough information to find necessary items and supplies. 93% agreed that they had enough information to get around their city or town. 93% agreed that they had enough information to do their banking. 89% agreed that they had enough information to get help in case of emergency. 88% agreed that they had enough information to buy or rent a place to live.

Among clients and non-clients, there were no significant differences by gender in these results. French-speaking clients and non-clients reported being able to make decisions about life in Canada at a slightly lower rate than their non-French-speaking counterparts.

Data source: Newcomer Outcomes Survey (2022 and 2023)

Knowledge of Official Languages
Newcomers improve official language skills and use them in Canadian society
Knowledge of Official Languages infographic, described below
Text version

Chapter 1 Infographics – Newcomers improve official language skills and use them in Canadian society

Infographic page: Newcomers improve official language skills and use them in Canadian society

Knowing an official language enhances newcomers’ capacity to obtain information about daily life in Canada and increases their chance of obtaining employment. Basic proficiency in English or French can also be one of the requirements to obtain Canadian citizenship.

Settlement outcomes supported by language services:

  • Immediate: Clients improve official language skills
  • Intermediate: Clients use an official language to function in Canadian society

A higher proportion of non-clients reported strong English skills at time of admission. A higher proportion of clients reported improving their skills in both official languages.

Chart showing change in ability to use official languages

This stacked column chart shows how clients and non-clients described their ability to use each official language, broken down by skill. Each stacked column includes the percentage of respondents who described their level of knowledge of this topic as high at time of admission as a permanent resident, the percentage of respondents who reported improving their level of knowledge of this topic between being admitted to Canada and being surveyed, and the sum of these two values, showing the total percentage of clients or non-clients who achieved high levels of knowledge of this topic.

The first set of results is for English language skills. For the reading skill, 56% of clients were admitted to Canada with high levels of knowledge, compared to 77% of non-clients. Between being admitted and being surveyed, 31% of clients improved their reading skills, compared to 17% of non-clients. Combining these results, 88% of clients reported strong reading skills in English, compared to 93% of non-clients.

For the writing skill, 54% of clients were admitted to Canada with high levels of knowledge, compared to 76% of non-clients. Between being admitted and being surveyed, 32% of clients improved their writing skills, compared to 17% of non-clients. Combining these results, 86% of clients reported strong writing skills in English, compared to 93% of non-clients.

For the speaking skill, 34% of clients were admitted to Canada with high levels of knowledge, compared to 75% of non-clients. Between being admitted and being surveyed, 35% of clients improved their speaking skills, compared to 19% of non-clients. Combining these results, 88% of clients reported strong speaking skills in English, compared to 94% of non-clients.

For the listening skill, 54% of clients were admitted to Canada with high levels of knowledge, compared to 76% of non-clients. Between being admitted and being surveyed, 35% of clients improved their listening skills, compared to 18% of non-clients. Combining these results, 89% of clients reported strong listening skills in English, compared to 94% of non-clients.

The second set of results is for French language skills. For the reading skill, 64% of clients were admitted to Canada with high levels of knowledge, compared to 51% of non-clients. Between being admitted and being surveyed, 18% of clients improved their reading skills, compared to 16% of non-clients. Combining these results, 81% of clients reported strong reading skills in French, compared to 67% of non-clients.

For the writing skill, 60% of clients were admitted to Canada with high levels of knowledge, compared to 45% of non-clients. Between being admitted and being surveyed, 18% of clients improved their writing skills, compared to 14% of non-clients. Combining these results, 78% of clients reported strong writing skills in French, compared to 59% of non-clients.

For the speaking skill, 61% of clients were admitted to Canada with high levels of knowledge, compared to 46% of non-clients. Between being admitted and being surveyed, 18% of clients improved their speaking skills, compared to 14% of non-clients. Combining these results, 79% of clients reported strong speaking skills in French, compared to 61% of non-clients.

For the listening skill, 62% of clients were admitted to Canada with high levels of knowledge, compared to 48% of non-clients. Between being admitted and being surveyed, 18% of clients improved their listening skills, compared to 16% of non-clients. Combining these results, 81% of clients reported strong listening skills in French, compared to 64% of non-clients.

More clients reported improving their official language skills (34% for English, 18% for French) than non-clients (18% for English, 15% for French). For English-speaking newcomers, this helped clients catch up to non-clients’ stronger language skills at admission to result in similar levels of knowledge.

In addition to these self-reported results, IRCC data shows that 35% of language clients in 2023/24 and 34% in 2022/23, improved their official language skills by at least one level in at least one of the four language skills in the year they participated in training.

Newcomers are using their language skills in the real world.

Chart showing ability to use official languages

This lollipop bar chart shows the percentage of clients and non-clients who agreed that they could communicate without help in an official language in various situations.

For the use of English, 94% of clients agreed they could communicate without help when at the doctor, compared to 97% of non-clients. 96% of clients agreed that they could communicate without help in social situations, compared to 98% of non-clients. 97% of clients agreed that they could communicate without help when shopping, compared to 99% of non-clients. 95% of clients agreed that they could communicate without help when working, compared to 98% of non-clients.

For the use of French, 76% of clients agreed they could communicate without help when at the doctor, compared to 59% of non-clients. 80% of clients agreed that they could communicate without help in social situations, compared to 68% of non-clients. 82% of clients agreed that they could communicate without help when shopping, compared to 73% of non-clients. 78% of clients agreed that they could communicate without help when working, compared to 62% of non-clients.

There were no significant differences in the ability to communicate without help in either English or French for either clients or non-clients.

More clients than non-clients reported being able to communicate without help in French.

Data Sources: Newcomer Outcomes Survey (2022 and 2023), IRCC 2024

Knowledge of Working in Canada
Newcomers acquire knowledge, skills, and connections to prepare for and participate in the Canadian labour market
Knowledge of Working in Canada infographic, described below
Text version

Chapter 1 Infographics – Newcomers acquire knowledge, skills, and connections to prepare for and participate in the Canadian labour market

Infographic page: Newcomers acquire knowledge, skills, and connections to prepare for and participate in the Canadian labour market

Newcomers can contribute to the Canadian economy in many ways: through employment, volunteering, or providing unpaid work like housework or caregiving that enables another person to have paid employment. Newcomers looking to participate in the Canadian labour market through paid labour need to know how to present their existing skills in a way that will resonate with Canadian employers and need to understand what new skills will be advantageous in the Canadian labour market.

Settlement outcomes supported by employment-related services:

  • Immediate: Clients acquire knowledge, skills, and connections to prepare for the Canadian labour market
  • Intermediate: Clients participate in the Canadian labour market

Clients improved their knowledge of employment topics more than non-clients, but more non-clients had high levels of knowledge of employment when they were admitted to Canada.

Chart showing change in levels of knowledge of employment in Canada

This stacked column chart shows how clients and non-clients described their level of knowledge of employment in Canada, related to several topics. Each stacked column includes the percentage of respondents who described their level of knowledge of this topic as high at time of admission as a permanent resident, the percentage of respondents who reported improving their level of knowledge of this topic between being admitted to Canada and being surveyed, and the sum of these two values, showing the total percentage of clients or non-clients who achieved high levels of knowledge of this topic.

For the overall results, 21% of clients were admitted to Canada with high levels of knowledge, compared to 32% of non-clients. Between being admitted and being surveyed, 52% of clients improved their levels of knowledge, compared to 41% of non-clients. Combining these results, 73% of clients reported strong levels of overall knowledge of life in Canada, compared to 74% of non-clients.

For knowledge of job searching, 23% of clients were admitted to Canada with high levels of knowledge, compared to 38% of non-clients. Between being admitted and being surveyed, 55% of clients improved their levels of knowledge, compared to 42% of non-clients. Combining these results, 78% of clients reported strong levels of knowledge of job searching in Canada, compared to 80% of non-clients.

For knowledge of networking, 20% of clients were admitted to Canada with high levels of knowledge, compared to 30% of non-clients. Between being admitted and being surveyed, 56% of clients improved their levels of knowledge, compared to 47% of non-clients. Combining these results, 76% of clients reported strong levels of knowledge of networking in Canada, compared to 77% of non-clients.

For knowledge of qualification assessment, 24% of clients were admitted to Canada with high levels of knowledge, compared to 35% of non-clients. Between being admitted and being surveyed, 49% of clients improved their levels of knowledge, compared to 39% of non-clients. Combining these results, 73% of clients reported strong levels of knowledge of qualification assessment in Canada, compared to 74% of non-clients.

For knowledge of starting a business, 10% of clients were admitted to Canada with high levels of knowledge, compared to 13% of non-clients. Between being admitted and being surveyed, 51% of clients improved their levels of knowledge, compared to 45% of non-clients. Combining these results, 61% of clients reported strong levels of knowledge of starting a business in Canada, compared to 58% of non-clients.

For knowledge of using soft skills, 29% of clients were admitted to Canada with high levels of knowledge, compared to 46% of non-clients. Between being admitted and being surveyed, 47% of clients improved their levels of knowledge, compared to 34% of non-clients. Combining these results, 75% of clients reported strong levels of overall knowledge of life in Canada, compared to 80% of non-clients.

This suggests that settlement services helped clients improve their knowledge of employment-related topics. Combining pre- and post-admission experiences, most newcomers reported strong knowledge of employment in Canada.

The majority of newcomers reported participation in the Canadian labour market through paid labour. (footnote 1)

Chart showing labour market participation

This graphic shows the percentage of clients and non-clients who reported working in Canada.

Among clients, 78% reported working. By gender, 72% of female clients reported working, compared to 84% of male clients. By immigration category, 89% of EC PAs reported working, compared to 78% of EC SDs, 69% of FCs, 51% of GARs, 73% of PSRs, and 76% of PPs.

Among non-clients, 84% reported working. By gender, 79% of female clients reported working, compared to 88% of male clients. By immigration category, 93% of EC PAs reported working, compared to 83% of EC SDs, 69% of FCs, 76% of PSRs, and 82% of PPs. There were too few GAR non-clients to include in these results.

Chart showing proportion working full-time

This graphic shows the percentage of respondents who reported working, who reported working full-time. Among clients, 82% of employed respondents were working full-time. Among non-clients, 90% of employed respondents were working full-time.

Chart showing sense of belonging to the workplace

This graphic shows the percentage of respondents who reported working, who reported a strong sense of belonging to the workplace. Among clients, 88% of employed respondents reported a strong sense of belonging to the workplace. Among non-clients, 87% of employed respondents reported a strong sense of belonging to the workplace.

Chart showing intentions of looking for work

Of those not working:

This clustered column chart presents client and non-client responses from non-employed respondents, about whether they intended to look for work in Canada. Among non-employed client respondents, 44% said they were looking for work, 8% said they were starting work soon, 37% said they planned to look for work, and 11% said they didn’t plan to work in Canada. Among non-employed non-client respondents, 33% said they were looking for work, 8% said they were starting work soon, 34% said they planned to look for work, and 26% said they didn’t plan to work in Canada.

Results for French-speaking newcomers were similar to those for non-French-speaking newcomers.

Many of those who weren’t working paid jobs contributed economically to Canada in other ways.

The top five reasons for not working paid jobs were the same for both clients and non-clients, although the ranking was different.

Chart showing main reasons for not working

This stacked bar chart shows the main reasons for working among clients and non-clients. Among clients who reported not working, 28% said this was because they were caring for one or more children, 28% said this was because they were a student, 20% said this was because they were a homemaker, 19% said this was for some other reason, and 12% said this was because they were retired. Among non-clients who reported not working, 21% said this was because they were caring for one or more children, 14% said this was because they were a student, 17% said this was because they were a homemaker, 19% said this was for some other reason, and 28% said this was because they were retired.

Being retired was the fifth most-common reason why clients were not working in paid jobs; for non clients it was the main reason.

Footnote 1: The labour market participation rate includes those who are working, looking for work, or starting work in the near future.

Data Source: Newcomer Outcomes Survey (2022 and 2023)

Community Connections
Newcomers participate in and are connected to communities
Community Connections infographic, described below
Text version

Chapter 1 Infographics – Newcomers participate in and are connected to communities

Infographic page: Newcomers participate in and are connected to communities

Newcomer connection and participation in communities signal that they are moving forward on the path to integration and that their new communities are creating space for these contributions. To measure civic outcomes for newcomers, IRCC uses questions designed and tested as Statistics Canada as proxy measurements, such as confidence in public institutions and sense of belonging.

Settlement outcomes supported by community connections services:

  • Immediate: Clients increase participation in communities and social networks
  • Intermediate: Clients are connected to communities and institutions

Many newcomers engage in community activities.

Participation through volunteering: more clients than non-clients indicated they had volunteered in the 12 months preceding the survey. For comparison, 41% of Canadians reported volunteer activity. Volunteering rates were higher for French-speaking newcomers (33%).

Chart showing volunteering rates

This graphic shows the rate at which client and non-client respondents reported volunteering in the previous 12 months. 27% of clients reported volunteering, compared to 22% of non-clients.

Participation in organizations: more clients than non-clients indicated they had been members of one or more kinds of organizations in the 12 months preceding the survey.

Chart showing organizational participation rates - clients

This gauge chart shows that 47% of client respondents indicated they had been members of one or more kinds of organizations in the 12 months preceding the survey.

Chart showing organizational participation rates – non-clients

This gauge chart shows that 42% of non-client respondents indicated they had been members of one or more kinds of organizations in the 12 months preceding the survey.

Chart showing types of organizations respondents had participated in

This lollipop bar chart shows the percentage of respondents who said they had participated in specific types of organizations. By type, 35% of those who had said they had participated in any type of organization participated in a religious organization, 31% in a professional organization, 23% in a cultural organization, 22% in a school or civic organization, 20% in a recreational organization, 17% in an ethnic organization, and 6% in another type of organization.

Organization membership rates were higher for French-speaking newcomers (53%).

Most newcomers feel that they belong and are welcomed in Canada.

Welcoming communities and sense of belonging: 90% of newcomers agreed their community was welcoming to newcomers. 86% of newcomers had a strong sense of belonging to Canada, 79% their province, and 76% to their community.

Newcomers who had acquired Canadian citizenship had stronger senses of belonging. The sense of belonging to the community was slightly lower among French-speaking respondents.

Forming social connections: 66% of newcomers said they had 3 or more close friends in the same community; only 9% reported not having any friends in the community.

Chart showing number of close friends

This stacked bar chart shows the number of close friends reported by respondents. 42% of respondents reported 5 or more close friends, 24% reported 3 or 4 close friends, 25% reported 1 or 2 close friends, and 9% reported no close friends.

Confidence in institutions: 87% of newcomers indicated that they had confidence in Canadian institutions such as the courts, healthcare, social security, the police, and the Government of Canada. Newcomers had the most confidence in the police (91%) and the least confidence in the healthcare system (80%).

Data Sources: Newcomer Outcomes Survey (2022 and 2023); Statistics Canada 2021

Resettlement Assistance
Resettlement Assistance Program (RAP)
Resettlement Assistance infographic, described below
Text version

Chapter 1 Infographics – Resettlement Assistance Program

Infographic page: Resettlement Assistance Program (RAP)

RAP services assist GARs and other eligible refugees with their immediate and essential needs in the period directly after arriving in Canada (typically the first six weeks). This includes meeting refugees at the airport as well as providing temporary accommodation and assistance in finding permanent accommodation, interpretation and translation services, orientation and assessments, and linkages to further services including the Settlement Program.

In addition to providing RAP services, IRCC provides income support to GARs and certain other eligible clients for up to twelve months to help cover costs associated with starting their lives anew in Canada.

During the reporting period, RAP program funding increased significantly (+247%), which reflects in part the impact of the influx of Afghan refugees on the Program. Funding in 2020/21 and 2021/22: $135 million. Funding in 2022/23 and 2023/24: $466 million.

The number of resettled refugees receiving assistance significantly increased since the first Report (+302%), reflecting increased numbers of refugees resettled in Canada. Number of resettled refugees receiving assistance in 2020/21 and 2021/22: 22,900. Number of resettled refugees receiving assistance in 2022/23 and 2023/24: 91,900.

Client demographics: Compared to other clients of the Settlement Program, more RAP clients were minors (38% of RAP clients were aged 0-17, compared to 23% of Settlement clients) or spoke neither official language (61% of RAP clients, compared to 31% of Settlement clients). The top five nationalities of RAP clients were 1) Afghanistan, 2) Eritrea, 3) Syria, 4) Somalia, and 5) Congo.

As most RAP clients are GARs, and all GARs receive RAP, demographics of RAP clients mirror those of the GAR population.

The expected outcomes for RAP include:

  • Meeting the immediate and essential needs of RAP clients, and
  • Ensuring that resettled refugees have the tools to live independently in Canadian society

Outcomes for RAP clients are intended to be achieved sooner than the broader settlement outcomes sought for all newcomers. Once resettled refugees enter the Settlement Program, the Program’s outcomes apply to them as well.

Settlement program uptake: GARs had the highest uptake rates for domestic settlement services in their first year in Canada: 89% of GARs accessed services, compared to 36% overall. GARS used similar types of services as other client groups, but with greater intensity.

GARs continue to have high uptake rates for Settlement Program services over time. In their fourth year post-admission, 78% of GARs accessed settlement services, compared to 14% of clients overall, highlighting the importance of continued access to support for GARs once RAP eligibility has expired.

Chart showing GAR agreement that their needs during their first six weeks were met

This gauge chart shows that 68% of GARs agreed that their needs had been met during their first six weeks in Canada.

Chart showing agreement that specific needs during their first six weeks were met

This lollipop bar chart shows the extent to which GARs agreed that different kinds of needs had been met during their first six weeks in Canada. 70% agreed that their need for help with immediate needs had been met. 68% agreed that the support services they received met their needs. 69% agreed that the information they received about living in Canada had met their needs. 59% agreed that the help in finding permanent housing they received met their needs. 66% agreed that the information they received about money and finances met their needs. 80% agreed that the help they received in registering for government services met their needs. 63% agreed that the information they received about settlement and community services met their needs.

Because the resettlement of Afghan nationals began in August 2021, outcome information for this important cohort of newcomers is not yet available.

Data Sources: Newcomer Outcomes Survey (2022 and 2023); SAP; iCARE; iCARE and Permanent Resident database; IRCC 2024

Pre-Arrival Services
Pre-arrival Services
Pre-Arrival Services infographic, described below
Text version

Chapter 1 Infographics – Pre-arrival Services

Infographic page: Pre-arrival Services

IRCC provides some newcomers the opportunity to access settlement services prior to arriving in Canada as permanent residents, once they have received confirmation of approval in principle of their permanent resident application and if they reside outside of Canada. These pre-arrival services are intended to help clients prepare for and adjust to life in Canada.

The intent of pre-arrival services is to accelerate the settlement process by reducing information gaps and allowing clients to be better prepared upon arrival through, for example, providing realistic expectations of what will be necessary to successfully settle and integrate, and supporting early preparations for labour market entry.

Many pre-arrival clients are resettled refugees destined to Canada, receiving information about Canada from the International Organization for Migration (IOM). Other clients access settlement services (excluding language training) to begin their settlement journeys early.

Chart showing proportion of pre-arrival clients served by the IOM

This stacked bar chart shows that 63% of pre-arrival clients received services provided by the International Organization for Migration, and 37% had received services from other organizations.

Chart showing demographics of clients of pre-arrival services

These stacked bar charts show the demographic composition of clients receiving pre-arrival services through the International Organization for Migration (IOM), as well as of clients receiving pre-arrival services from other organizations. The demographic fields presented consist of gender, immigration category, official language spoken, and age group at time of service.

The first set of results is for IOM clients. By gender, 47% of IOM clients were female, and 53% were male. By immigration category, 42% were GARs and 57% PSRs. By official language spoken, 46% spoke English, 2% French, and 52% neither official language. By age group at time of service, 13% were 17 or under, 51% were 18-34, 33% were 35-64, and 2% were 65 or over.

The first set of results is for non-IOM clients. By gender, 43% of non-IOM clients were female, 44% were male, and for 13% the gender was not stated. By immigration category, 41% were EC PAs; 20% were EC SDs; 17% were from the Family Class; 8 were resettled refugees, protected persons, or admitted through another immigration category; the immigration category was not stated for 14% though a callout indicates these were primarily newcomers through the Atlantic Immigration Program accessing services prior to the registration of immigration category at time of admission . By official language spoken, 57% spoke English, 24% French, and 19% neither official language. By age group at time of service, 2%% were 17 or under, 44% were 18-34, 40% were 35-64, 1% were 65 or over, and age was not stated for 13%.

Note: Outcomes information is not available for clients of pre-arrival services.

Data Source: iCARE

Crisis Response Clients (1/2)
Settlement supports for crisis response clients (page 1)
Crisis Response Clients (1/2) infographic, described below
Text version

Chapter 1 Infographics – Settlement supports for crisis response clients (page 1)

Infographic page: Settlement Supports for Crisis Response Clients (1 of 2)

Two major humanitarian initiatives took place during the reporting period:

  • Afghan Resettlement Initiative
    • In August 2021, when the Taliban took control of Afghanistan, Canada committed to welcoming at least 40,000 vulnerable Afghans. This initiative aided those who served alongside Canadians and has added to the growing diaspora that has helped to strengthen Canada.
    • Through these measures, 55,195 people have arrived in Canada since August 2021.
  • Canada-Ukraine Authorization for Emergency Travel
    • The Canada-Ukraine Authorization for Emergency Travel (CUAET) was launched in March 2022 as a temporary special measure to provide immediate assistance to Ukrainians fleeing the war in Ukraine. Access to settlement services was also extended to Ukrainian temporary residents and their families in Canada until March 31, 2025.
    • Through these measures, 298,128 people have arrived in Canada since March 2022.

Data Sources: IRCC 2023, IRCC 2024, IRCC 2025, IRCC 2024

Crisis Response Clients (2/2)
Settlement supports for crisis response clients (page 2)
Crisis Response Clients (2/2) infographic, described below
Text version

Chapter 1 Infographics – Settlement supports for crisis response clients (page 2)

Infographic page: Settlement Supports for Crisis Response Clients (2 of 2)

Newcomers admitted through these special programs accessed domestic settlement services to help them adapt to life in Canada.

Chart showing rates of accessing each settlement service

This combination chart (clustered column and line) compares the percentage of Afghan clients, Ukrainian clients, and overall clients that accessed each kind of settlement service in 2022-23 and 2023-24. The chart uses one set of columns for Afghan clients (36,000 clients), one for Ukrainian clients (147,300 clients), and a line to show the comparison to clients overall (977,900 clients). For NAARS, LA, and support services, higher percentages of both the Afghan and Ukrainian clients accessed these services compared to overall clients. For IO, ER, CC, and LT, Afghan clients accessed these services at a higher rate than Ukrainian or overall clients did.

Because many Ukrainians accessed settlement services as temporary residents, there are gaps in the demographic information available.

Chart showing demographics of Afghan and Ukrainian clients

These stacked bar charts show the demographic composition of Afghan clients, as well as of Ukrainian. The demographic fields presented consist of gender, immigration category, official language spoken, and age group at time of service.

The first set of results is for Afghan clients. By gender, 50% of Afghan clients were female, and 50% were male. By immigration category, 67% were GARs, 25% were PSRs, and 8% were admitted through other immigration categories. By official language spoken, 28% spoke English, and 72% neither official language. By age group at time of service, 39% were 17 or under, 38% were 18-34, and 23% were 35-64.

The first set of results is for Ukrainian clients. By gender, 50% of Ukrainian clients were female, 41% were male, and the gender was not stated for 9%. By immigration category, 3% were EC PAs; 2% EC SDs; 6% were resettled refugees, protected persons, or admitted through another immigration category; the immigration category was not stated for 88%. By official language spoken, 59% spoke English, and 41% neither official language. By age group at time of service, 20% were 17 or under, 38% were 18-34, and 41% were 35-64.

Note: Outcomes information is not available for these crisis response groups.

Data Source: iCARE

Chapter 2: Settlement Outcomes of Select GBA Plus Populations

In the 2022 and 2023 waves of the Newcomer Outcomes Survey (NOS), IRCC asked new questions related to income, disability, 2SLGBTQI+ status, and gender. IRCC was able to conduct advanced analysisFootnote 7 to uncover any differential outcomes these groups may be experiencing.Footnote 8 Please note that there were not enough French-speaking respondents to include in the analysis. It is important to note that it is not possible to determine the exact degree to which responses to the NOS are representative, as baseline information about all newcomers who are admitted as permanent residents is unavailable.

2SLGBTQI+

2SLGBTQI+ is the term used to designate sexual and gender diverse communities in Canada. It stands for Two-Spirit, lesbian, gay, bisexual, transgender, queer, intersex, and additional people who identify as part of sexual and gender diverse communities.Footnote 9 According to recent research,Footnote 10 1 in 20 Canadians (4.4%) aged 15 years and older and 1 in 10 youth aged 15 to 24 years (10.5%) reported being 2SLGBTQI+.

In the NOS, 5.5% of the newcomers reported being 2SLGBTQI+, slightly higher than the general Canadian population (4.4%). It is also important to note that 6.2% of respondents preferred not to disclose their 2SLGBTQI+ status, potentially indicating greater than 5.5% of 2SLGBTQI+ newcomers, and a limitation of the results for this analysis. The stigma that still exists may also be impacting the demographic characteristics observed for both the newcomer population and the general Canadian population.

Comparing the demographics of the 2SLGBTQI+newcomers and non-2SLGBTQI+ newcomers, 2SLGBTQI+ newcomers tended to be: younger, more likely to be a protected person,Footnote 11 less likely to be an economic immigrant, and less likely to be racialized.

As part of the in-Canada asylum program, people facing persecution in their home country because of their sexual orientation, gender identity, gender expression and sex characteristics can seek refugee protection in Canada. This likely accounts for the higher proportion of Protected Persons in this population.

Select demographics of 2SLGBTQI+ and non-2SLGBTQI+ respondents
Select demographics of 2SLGBTQI+ and non-2SLGBTQI+ respondents dumbbell column chart, described below
Text version

Chart showing select demographics of 2SLGBTQI+ and non-2SLGBTQI+ respondents

This dumbbell column chart shows key differences in 2SLGBTQI+ and non-2SLGBTQI+ respondents, in terms of age, immigration category, and self-declared demographics. In terms of age, the average age of 2SLGBTQI+ respondents was 36 years, compared to 39 for non-2SLGBTQI+ respondents. In terms of immigration category, 57% of 2SLGBTQI+ respondents were economic immigrants, compared to 64% of non-2SLGBTQI+ respondents; 12% of 2SLGBTQI+ were protected persons, compared to 7% of non-2SLGBTQI+ respondents. In terms of self-declared demographics, 80% of 2SLGBTQI+ respondents identified as racialized, compared to 86% among non-2SLGBTQI+ respondents; 36% of 2SLGBTQI+ respondents reported some form of disability, compared to 16% of non-2SLGBTQI+ respondents.

Data Source: Newcomer Outcomes Survey

Overall, the two groups reported similar rates of experiencing barriers (8%), education levels at landing and household income levels. The largest difference between the groups was a substantial increase in reporting a disability (36% for 2SLGBTQI+ newcomers vs 16%), specifically a mental health condition.

Overall, 2SLGBTQI+ newcomers had similar settlement outcomes compared with non-2SLGBTQI+ newcomers. While differences noted below were statistically significant (with the exception of sense of belonging), the overall impact remains small.

2SLGBTQI+ clients were much more likely to report experiences of discrimination while receiving Settlement services:

All clients: 10%
2SLGBTQI+ clients: 17%
Non-2SLGBTQI+ clients: 10%
Prefer not to say clients: 14%

  • Ability to use the English language: 2SLGBTQI+ newcomers scored slightly lower on measures of language usage (i.e. using English when conducting daily tasks).
  • Decision making: 2SLGBTQI+ newcomers scored slightly lower on decision-making measures (i.e. feeling they could make informed decisions about life in Canada).
  • Employment: 2SLGBTQI+ newcomers were unemployed at a slightly higher rate.
  • Sense of belonging: 2SLGBTQI+ newcomers score slightly lower on sense of belonging measures.

Disability

The question on self-identified disability used Statistics Canada’s Canadian Social Survey (2022) as a question model. Overall, 18% of NOS respondents reported having at least one long-term disability or condition, via a multiple response question.

Rates of self-identified disabilities
Rates of self-identified disabilities bar chart, described below
Text version

Chart showing rates of self-identified disabilities

This bar chart shows the percentage of NOS respondents who reported having at least one long-term disability or condition. 7% reported another health problem or long-term condition that has lasted or is expected to last for six or more months. 7% reported emotional, psychological, or mental health conditions (e.g., anxiety, depression, bipolar disorder, substance abuse, anorexia). 3% reported difficulty learning, remembering, or concentrating. 3% reported difficulty seeing even when wearing glasses or contact lenses. 2% reported difficulty walking, using stairs, using their hands or fingers, or doing other physical activities. 1% reported difficulty hearing even when using a hearing aid or cochlear implant.

Data Source: Newcomer Outcomes Survey

Statistics Canada’s 2022 Canadian Survey on Disability found that overall, 27% of Canadians aged 15 or older had at least one disability. This represented a significant increase compared to previous years, which Statistics Canada attributes to a rise in the number of people reporting mental health-related disabilities.

Comparing the demographics of those who did and did not self-identify as having a disability, women, those identifying as another gender, and resettled refugees were more likely to report a disability. Those not reporting a disability were more likely to be racialized.

Overall, having a disability had a statistically significant negative association with achieving all settlement outcomes, however the level of impact varied.

Differences in settlement outcomes for respondents with self-reported disabilities
Settlement outcomes for respondents with self-reported disabilities graphical text boxes, described below
Text version

Chart showing differences in settlement outcomes for respondents with self-reported disabilities

This series of graphical text boxes shows areas in which settlement outcomes for respondents with self-reported disabilities differed: employment, informed decisions, use of English, and sense of belonging. Employment: newcomers with a disability are 30% more likely to be unemployed. Informed decisions: newcomers with a disability have a 3% lower reported ability to make informed decisions about life in Canada. Use of English: newcomers with a disability see a 2% decrease in their ability to use English. Sense of belonging: is 5% lower for newcomers with a disability.

Clients with a disability were much more likely to report experiences of discrimination while receiving Settlement services:

All clients: 10%
Clients with a disability: 16%
Clients without a disability: 9%

Data Source: Newcomer Outcomes Survey

Income

Household income can have a strong impact on one’s ability to fully settle and integrate into Canadian society. Statistics Canada’s 2022 Canadian Income Survey found that poverty rates were approaching pre-pandemic levels after the phase-out of pandemic-related benefits. Key findings from this survey include: racialized groups are more likely to live below the poverty line, that people with a disability are at a higher risk of poverty, and that the more recent an immigrant’s arrival, the more likely they are to be below the poverty line.Footnote 12

The intent of the household income question in the NOS is to better understand if and how economic conditions can be linked to settlement outcomes. This question is not intended to be a measure of economic success. There are some limitations to analysis in that the survey question did not collect an exact number, but rather provided response options with ranges. In addition, 10% of clients indicated they preferred not to say. Across Canada, in 2023 the average income was $59,400, and the median income was $45,400.Footnote 13

Self-reported household income brackets
Self-reported household income brackets bar chart, described below
Text version

Chart showing self-reported household income brackets

This bar chart shows the percentage of NOS respondents who reported different levels of household income. 10% of respondents reported a household income of $150,000 and above. 13% reported a household income from $100,000 to just under $150,000. 11% reported a household income from $80,000 to just under $100,000. 13% reported a household income from $60,000 to just under $80,000. 17% reported a household income from $40,000 to just under $60,000. 17% reported a household income from $20,000 to just under $40,000. 8% reported a household income of under $20,000. 11% preferred not to disclose their household income. Next to the bars, a bracket and text box indicate that 47% of respondents reported a household income of between $20,000 to just under $80,000.

Data Source: Newcomer Outcomes Survey

When statistically controlling for other variables, non-clients of the Settlement Program had a household income 23% higher than clients. This is similar to how non-clients tended to have higher knowledge scores: it signifies that they are better-equipped to settle successfully in Canada, whereas clients may need some assistance in adapting.

On average, resettled refugees’ household income is 39% less than that of economic immigrants. Racialized newcomers and protected persons have a household income of approximately three-quarters of what their white and economic counterparts earn, respectively.

Self-reported household income brackets by immigration class and client status
Household income brackets by immigration class and client status stacked column charts, described below
Text version

Chart showing self-reported household income brackets by immigration class and client status

These stacked column charts show the percentage of NOS respondents from different immigration classes and client / non-client statuses who reported different household income brackets.

  • Among economic class clients, 6% of respondents reported a household income under $20,000. 16% reported a household income between $20,000 and $40,000. 18% reported a household income between $40,000 and $60,000. 15% reported a household income between $60,000 and $80,000. 13% reported a household income between $80,000 and $100,000. 15% reported a household income between $100,000 and $150,000. 8% reported a household income of $150,000 or over. 8% preferred not to say.
  • Among economic class non-clients, the percentage of respondents who reported a household income under $20,000 was too small to display. 14% reported a household income between $20,000 and $40,000. 18% reported a household income between $40,000 and $60,000. 14% reported a household income between $60,000 and $80,000. 13% reported a household income between $80,000 and $100,000. 16% reported a household income between $100,000 and $150,000. 14% reported a household income of $150,000 or over. 8% preferred not to say.
  • Among sponsored family clients, 12% of respondents reported a household income under $20,000. 20% reported a household income between $20,000 and $40,000. 17% reported a household income between $40,000 and $60,000. 12% reported a household income between $60,000 and $80,000. 10% reported a household income between $80,000 and $100,000. 9% reported a household income between $100,000 and $150,000. 4% reported a household income of $150,000 or over. 17% preferred not to say.
  • Among sponsored family non-clients, 8% of respondents reported a household income under $20,000. 14% reported a household income between $20,000 and $40,000. 14% reported a household income between $40,000 and $60,000. 12% reported a household income between $60,000 and $80,000. 12% reported a household income between $80,000 and $100,000. 15% reported a household income between $100,000 and $150,000. 12% reported a household income of $150,000 or over. 14% preferred not to say.
  • Among resettled refugee clients, 27% of respondents reported a household income under $20,000. 32% reported a household income between $20,000 and $40,000. 16% reported a household income between $40,000 and $60,000. 5% reported a household income between $60,000 and $80,000. The percentages of those reporting household incomes between $80,000 and $100,000, between $100,000 and $150,000, and $150,000 or over were too small to display. 16% preferred not to say.
  • Among resettled refugee non-clients, 31% of respondents reported a household income under $20,000. 23% reported a household income between $20,000 and $40,000. 6% reported a household income between $40,000 and $60,000. 4% reported a household income between $60,000 and $80,000. 8% reported a household income between $80,000 and $100,000. 13% reported a household income between $100,000 and $150,000. 4% reported a household income of $150,000 or over. 10% preferred not to say.
  • Among protected person clients, 17% of respondents reported a household income under $20,000. 34% reported a household income between $20,000 and $40,000. 21% reported a household income between $40,000 and $60,000. 9% reported a household income between $60,000 and $80,000. 5% reported a household income between $80,000 and $100,000. The percentages of those reporting a household income between $100,000 and $150,000, or $150,000 or over, were too small to display. 9% preferred not to say.
  • Among protected person non-clients, 15% of respondents reported a household income under $20,000. 27% reported a household income between $20,000 and $40,000. 20% reported a household income between $40,000 and $60,000. 12% reported a household income between $60,000 and $80,000. 8% reported a household income between $80,000 and $100,000. 5% reported a household income between $100,000 and $150,000. The percentage of those reporting a household income of $150,000 or over was too small to display. 11% preferred not to say.
  • Among clients from other immigration categories, 12% of respondents reported a household income under $20,000. 28% reported a household income between $20,000 and $40,000. 25% reported a household income between $40,000 and $60,000. 12% reported a household income between $60,000 and $80,000. 5% reported a household income between $80,000 and $100,000. 4% reported a household income between $100,000 and $150,000. The percentage of those reporting a household income of $150,000 or over was too small to display. 12% preferred not to say.
  • Among non-clients from other immigration categories, 13% of respondents reported a household income under $20,000. 26% reported a household income between $20,000 and $40,000. 22% reported a household income between $40,000 and $60,000. 14% reported a household income between $60,000 and $80,000. 9% reported a household income between $80,000 and $100,000. 6% reported a household income between $100,000 and $150,000. The percentage of those reporting a household income of $150,000 or over was too small to display. 9% preferred not to say.

Data Source: Newcomer Outcomes Survey

Generally speaking, Economic immigrants we more likely to report higher levels of household income, while Resettled Refugees report much lower levels with over half reporting a household income of $40k or less.

In terms of settlement outcomes, making informed decisions and using English both increased as household income increased. Interestingly, lower household income is associated with a slightly higher sense of belonging.

Gender

Newcomers identifying as women had higher rates of having been admitted as sponsored family or an economic class spouse or dependant, and a higher rate of being Filipino. Newcomers identifying as men had higher rates of having been admitted as economic class principal applicants and a higher rate of being South Asian.

Select demographics by gender
Select demographics by gender dumbbell column chart, described below
Text version

Chart showing select demographics by gender

This dumbbell column chart shows key differences in women and men who responded to the NOS, in terms of immigration category, and self-declared ethnicity. In terms of immigration category, 40% of women were EC PAs, compared to 49% of men; 20% of women were EC SDs, compared to 16% of men. In terms of self-declared ethnicity, 18% of women were Filipino, compared to 8% of men; 18% of women were South Asian, compared to 27% of men.

Data Source: Newcomer Outcomes Survey

In terms of settlement outcomes, the main difference observed was for employment rates, with newcomers identifying as women having lower employment rates than newcomers identifying as men, when controlling for all other available variables. This was the case for newcomers overall, including among economic class principal applicants.

Employment Rates by Gender
Employment Rates by Gender gauge charts, described below
Text version

Chart showing self-reported employment rates

This collection of gauge charts shows the self-reported employment rates of NOS respondents by gender, in two sets. The first set of results is for all newcomers, in which 80% of women reported employment, compared to 89% of men. The second set of results is for Economic Class Principal Applicants, in which 91% of women reported employment, compared to 94% of men.

Data Source: Newcomer Outcomes Survey

Conclusion & Areas We’re Monitoring

The questions introduced to the Newcomer Outcomes Survey have increased the ability to analyze outcomes for specific GBA+ populations. This chapter highlights some of the areas in which certain populations continue to experience worse outcomes when integrating in Canada. Looking ahead, we will leverage improved data collection and newly funded (April 2025) targeted programming to explore its impacts and identify best practices.

Chapter 3: Francophone Organizations and French-speaking Clients in the Settlement Program

“French-speaking” is used by IRCC to refer to newcomers whose primary official language is French. This includes those who declare knowledge of French only, as well as those who declare knowledge of both French and English, but indicate they are more comfortable communicating in French.

This chapter of the report focuses on Francophone immigration to Canada, and the settlement outcomes of French-speaking newcomers. The Policy on Francophone Immigration, launched in January 2024, reinforces IRCC’s commitment to making Francophone immigration a key and permanent priority. The Policy guides actions towards promoting the economic development and vitality of Francophone minority communities, as the government works towards increasing the demographic weight of French speakers in Canada outside Quebec, as per the modernized Official Languages Act. Under the Policy, annual admissions targets for French-speaking permanent residents outside Quebec are integrated into the Multi-year Immigration Levels Plan.

Implemented in 2019, the Francophone Integration Pathway (FIP) is a suite of settlement services offered in French by Francophone organizations that facilitates the reception, integration, and creation of lasting ties between newcomers and Francophone minority communities outside of Quebec. In 2022–23, IRCC invested nearly $72 million to strengthen the FIP, which increased to more than $82 million in 2023-24.This investment demonstrates the government’s commitment to supporting the successful integration of French-speaking newcomers and the development of Francophone minority communities outside of Quebec.

Admissions of French-speaking newcomers outside of Quebec

Despite the challenges of the COVID-19 period, in recent years IRCC has increased both the number and proportion of French-speaking newcomers admitted outside of Quebec.

Admissions of French-speaking newcomers outside of Quebec
Admissions of French-speaking newcomers outside of Quebec combination column and line chart, described below
Text version

Chart showing admissions of French-speaking newcomers outside of Quebec

This combination column and line chart contains three elements: a series of columns showing the number of French-speaking newcomers admitted outside of Quebec in the years 2019 through 2024, a solid line showing the column value as a percentage of all permanent resident admissions, and a dotted line showing the target rate for French-speaking admissions in each year. From 2019 through 2023, the target rate was 4.4%, rising to 6% in 2024. In 2019, there were 8,475 French-speaking newcomers admitted outside of Quebec, or 2.8% of all admissions that year. In 2020, there were 5,760 French-speaking newcomers admitted outside of Quebec, or 3.6% of all admissions that year. In 2021, there were 6,950 French-speaking newcomers admitted outside of Quebec, or 2.0% of all admissions that year. In 2022, there were 16,375 French-speaking newcomers admitted outside of Quebec, or 4.4% of all admissions that year. In 2023, there were 19,700 French-speaking newcomers admitted outside of Quebec, or 4.7% of all admissions that year. In 2024, there were 30,550 French-speaking newcomers admitted outside of Quebec, or 7.2% of all admissions that year.

Source: Dashboard on Francophone immigration to Canada (outside Quebec) - 2023 - Canada.ca

As part of the modernized Official Languages Act, the government has also committed to restoring the demographic weight of Francophone minority communities outside Quebec to what it was in 1971. The 2026-28 Immigration Levels Plan builds on this momentum with gradually increasing targets of 8.5% in 2025, 9.5% in 2026, and 10% in 2027.

Characteristics of recently admitted French-speaking newcomers

As with overall admissions of newcomers to Canada outside of Quebec, the majority of French-speaking admissions come from the Economic Class (including principal applicants (PA) and their spouses and dependants (SD)), with smaller shares coming from the Family Class, Resettled Refugees, and Protected Persons.

The majority (81%) of French-speaking newcomer admissions in 2022-23 and 2023-24 came through the Economic Class
Immigration category breakdown of French-speaking PR admissions bar chart, described below
Text version

Chart showing immigration category breakdown of French-speaking PR admissions

This bar chart shows the number and percentage of French-speaking permanent residents admitted in 2022/23 and 2023/24 from each immigration category. Economic Class Principal Applicants represented 15,900 admissions, or 42% of the total. Economic Class Spouses & Dependents represented 15,100 admissions, or 39% of the total. The Family Class represented 3,400 admissions, or 9% of the total. Resettled refugees represented 1,100 admissions, or 3% of the total. Protected persons represented 2,300 admissions, or 6% of the total. Newcomers admitted through other immigration categories represented 500 admissions, or 1% of the total. Note that figures shown are rounded to the nearest hundred.

Data source: IRCC Permanent Resident Database
Figures shown are rounded to the nearest hundred, Data source: IRCC Permanent Resident Database

The proportion of French-speaking admissions coming from the Economic Class has increased over time. This has been accompanied by a reduction in the share of admissions coming from other immigration categories, particularly the Family Class. The proportion of French-speaking Economic immigrants (PA and SD combined) is 24% higher than in the general newcomer population (81% vs 57% for general population). Conversely, the proportion of both Sponsored Family and Resettled Refugees is much higher in the general population. This demographic difference could have many follow-on effects as Economic immigrants are generally more equipped to settle independently, and tend to have slightly better outcomes.

Use of the Settlement Program by French-speaking Newcomers

There are several unique features to how French-speaking newcomers access settlement services:

The “par et pour les francophones” principle ensures that settlement services for French-speaking newcomers are provided by Francophone organizations, with referrals to these organizations made whenever feasible. Through the FIP, Immigration, Refugees and Citizenship Canada aims to have French-speaking newcomers receive services in French throughout their settlement process. The number of French-speaking clients accessing services from Francophone organizations has steadily increased from 18,120 in 2019-20 to 29,685 in 2023-24. Over the same period, the percentage of French-speaking clients who received services from Francophone organizations rose from 51% in 2019-20 to 64% in 2023-24. In addition, 50% of French-speaking clients have received their first settlement service from a Francophone SPO in 2021-22.

Francophone pre-arrival services put eligible French-speaking newcomers in touch with settlement services delivered under the FIP before their arrival in Canada, which ensures a smooth, seamless transition upon their arrival. Connexions francophones is the online platform through which Francophone organizations offer these pre-arrival services. The number of French-speaking clients served by Connexions francophones has more than tripled, rising from 1,375 in 2019-20 to 4,175 in 2023-24.

By combining data on when French-speaking newcomers are admitted to Canada and when they receive settlement services, it is possible to analyze uptake rates by immigration category, type of service, and demographics to gain insight into which French-speaking clients are accessing services at which point on their settlement journey. Results show that uptake rates for all services were higher for French-speaking newcomers admitted outside of Quebec than among the overall client population, but with overall trends and timing of service access being the same. (see Chapter 1 and results for the first year after admission presented at the end of this chapter).

Uptake rates for French-speaking newcomers, by service component
Uptake rates for French-speaking newcomers, by service component line chart, described below
Text version

Chart showing uptake rates for French-speaking newcomers, by service component

This line chart shows the percentage of French-speaking newcomers from different immigration categories who accessed settlement services, by service component.

  • Overall, the uptake rate in the year of admission for any service was 44%, followed by 30% in the first year after admission, 21% in the second, 19% in the third, 15% in the fourth, 12% in the fifth, 10% in the sixth, and 8% in the seventh.
  • For IO, the uptake rate in the year of admission was 40%, followed by 22% in the first year after admission, 15% in the second, 13% in the third, 10% in the fourth, 9% in the fifth, 8% in the sixth, and 6% in the seventh.
  • For NAARS, the uptake rate in the year of admission was 28%, followed by 12% in the first year after admission, 7% in the second, 7% in the third, 5% in the fourth, 4% in the fifth, 4% in the sixth, and 2% in the seventh.
  • For LA, the uptake rate in the year of admission was 14%, followed by 6% in the first year after admission, 2% in the second, 2% in the third, 1% in the fourth, 1% in the fifth, 1% in the sixth, and 1% in the seventh.
  • For CC, the uptake rate in the year of admission was 13%, followed by 12% in the first year after admission, 7% in the second, 6% in the third, 5% in the fourth, 3% in the fifth, 2% in the sixth, and 2% in the seventh.
  • For support services, the uptake rate in the year of admission was 12%, followed by 9% in the first year after admission, 4% in the second, 4% in the third, 3% in the fourth, 2% in the fifth, 2% in the sixth, and 2% in the seventh.
  • For ERS, the uptake rate in the year of admission was 11%, followed by 7% in the first year after admission, 3% in the second, 3% in the third, 3% in the fourth, 1% in the fifth, 1% in the sixth, and 1% in the seventh.
  • For LT, the uptake rate in the year of admission was 6%, followed by 8% in the first year after admission, 5% in the second, 4% in the third, 3% in the fourth, 2% in the fifth, 2% in the sixth, and 1% in the seventh.
Data table
Years Since Admission 0 1 2 3 4 5 6 7
Overall 44% 30% 21% 19% 15% 12% 10% 8%
NAARS 28% 12% 7% 7% 5% 4% 4% 2%
IO 40% 22% 15% 13% 10% 9% 8% 6%
ERS 11% 7% 3% 3% 3% 1% 1% 1%
LA 13% 12% 7% 6% 5% 3% 2% 2%
LT 14% 6% 2% 2% 1% 1% 1% 1%
CC 6% 8% 5% 4% 3% 2% 2% 1%
Support Services 12% 9% 4% 4% 3% 2% 2% 2%

Data sources: iCARE, IRCC Permanent Resident Database

However, similarly to all newcomers, there are some who continue to access services well beyond their initial years in Canada.

Analysis of French-speaking uptake rates by immigration category shows that for all service components, French-speaking clients had a higher uptake rate in their admission year than the overall client base:

First-year uptake rates by service component
First-year uptake rates by service component clustered column chart, described below
Text version

Chart showing first-year uptake rates by service component

This clustered column chart compares the admission-year uptake rates for different service components, for all newcomers and for French-speaking newcomers. For overall use of services, the rate was 36% for all newcomers and 44% for French-speaking newcomers. For NAARS, the rate was 17% for all newcomers and 28% for French-speaking newcomers. For IO, the rate was 32% for all newcomers and 40% for French-speaking newcomers. For ERS, the rate was 4% for all newcomers and 11% for French-speaking newcomers. For CC, the rate was 5% for all newcomers and 13% for French-speaking newcomers. For LA, the rate was 9% for all newcomers and 14% for French-speaking newcomers. For LT, the rate was 4% for all newcomers and 6% for French-speaking newcomers. For support services, the rate was 7% for all newcomers and 12% for French-speaking newcomers.

Data sources: iCARE, IRCC Permanent Resident Database

Uptake rates for French-speaking newcomers, by immigration category
Uptake rates for French-speaking newcomers, by immigration category line chart, described below
Text version

Chart showing uptake rates for French-speaking newcomers, by immigration category

This line chart shows the percentage of French-speaking newcomers from different immigration categories who accessed settlement services, by the number of years since admission.

  • Overall, the uptake rate in the year of admission was 44%, followed by 30% in the first year after admission, 21% in the second, 19% in the third, 15% in the fourth, 12% in the fifth, 10% in the sixth, and 8% in the seventh.
  • For GARs, the uptake rate in the year of admission was 88%, followed by 92% in the first year after admission, 78% in the second, 62% in the third, 53% in the fourth, 44% in the fifth, 36% in the sixth, and 33% in the seventh.
  • For PSRs, the uptake rate in the year of admission was 74%, followed by 71% in the first year after admission, 62% in the second, 52% in the third, 36% in the fourth, 30% in the fifth, 21% in the sixth, and 13% in the seventh.
  • For Economic Class Spouses & Dependents, the uptake rate in the year of admission was 49%, followed by 33% in the first year after admission, 20% in the second, 17% in the third, 12% in the fourth, 7% in the fifth, 4% in the sixth, and 4% in the seventh.
  • For Protected Persons, the uptake rate in the year of admission was 42%, followed by 33% in the first year after admission, 36% in the second, 30% in the third, 21% in the fourth, 17% in the fifth, 16% in the sixth, and 8% in the seventh.
  • For the Family Class, the uptake rate in the year of admission was 41%, followed by 33% in the first year after admission, 24% in the second, 21% in the third, 17% in the fourth, 15% in the fifth, 12% in the sixth, and 9% in the seventh.
  • For Economic Class Principal Applicants, the uptake rate in the year of admission was 40%, followed by 22% in the first year after admission, 13% in the second, 13% in the third, 9% in the fourth, 4% in the fifth, 2% in the sixth, and 2% in the seventh.
  • For newcomers admitted through other immigration categories, the uptake rate in the year of admission was 23%, followed by 26% in the first year after admission, 26% in the second, 24% in the third, 20% in the fourth, 16% in the fifth, 13% in the sixth, and 9% in the seventh.
Data table
Years Since Admission 0 1 2 3 4 5 6 7
Overall 44% 30% 21% 19% 15% 12% 10% 8%
Economic Class Principal Applicants 40% 22% 13% 13% 9% 4% 2% 2%
Economic Class Spouses & Dependants 49% 33% 20% 17% 12% 7% 4% 4%
Family Class 41% 33% 24% 21% 17% 15% 12% 9%
Blended Sponsorship Refugees 75% 75% 0% 30% 57% 40% 33%
Government-Assisted Refugees 88% 92% 78% 62% 53% 44% 36% 33%
Privately Sponsored Refugees 74% 71% 62% 52% 36% 30% 21% 13%
Protected Persons 42% 33% 36% 30% 21% 17% 16% 8%
Other 23% 26% 26% 24% 20% 16% 13% 9%

Data sources: iCARE, IRCC Permanent Resident Database

  • French-speaking newcomers admitted through the Economic Class had uptake rates comparable to members of the Family Class; as the majority of French-speaking newcomers were admitted through the Economic Class, this translates into a substantial number of clients for the Settlement Program and could speak to the success of outreach undertaken in the FIP.

French-speaking clients from the Economic and Family Classes had higher uptake rates in their admission year compared to the overall client base. French-speaking Resettled Refugees and Protected Persons had similarly high uptake rates as members of these immigration categories overall.

First-year uptake rates by immigration category
First-year uptake rates by immigration category clustered column chart, described below
Text version

Chart showing first-year uptake rates by immigration category

This clustered column chart compares the admission-year uptake rates for different immigration categories, for all newcomers and for French-speaking newcomers. Across all immigration categories, the rate was 36% for all newcomers and 44% for French-speaking newcomers. For Economic Class Principal Applicants, the rate was 19% for all newcomers and 40% for French-speaking newcomers. For Economic Class Spouses and Dependents, the rate was 37% for all newcomers and 49% for French-speaking newcomers. For GARs, the rate was 89% for all newcomers and 88% for French-speaking newcomers. For PSRs, the rate was 73% for all newcomers and 74% for French-speaking newcomers. For Protected Persons, the rate was 41% for all newcomers and 42% for French-speaking newcomers. For the Family Class, the rate was 34% for all newcomers and 41% for French-speaking newcomers. For those admitted through other immigration categories, or where the immigration category was not stated, the rate was 28% for all newcomers and 23% for French-speaking newcomers.

Data sources: iCARE, IRCC Permanent Resident Database

Uptake rates for services tend to decrease as newcomers spend more time in Canada. This is echoed in the way that nearly two-thirds (65%) of French-speakers using services in 2022-23 and 2023-24 did so either in the year they were admitted or the year after.

Only 10.2% of French-speaking clients using services in 2022-23 and 2023-24 had been in Canada for 6 or more years, compared to 22% for the overall client base.
French-speaking client breakdown stacked bar chart, described below
Text version

Chart showing French-speaking client breakdown by number of years since admission

This stacked bar chart shows the percentage of clients who had been in Canada for different lengths of time, for clients accessing services in 2022-23 and 2023-24. Clients accessing services in their year of admission represented 44.2% of the total. Clients accessing services in the first year since admission represented 20.6% of the total. Clients accessing services in the second or third year since admission represented 15.4% of the total. Clients accessing services in the fourth or fifth year since admission represented 9.7% of the total. Clients accessing services in the sixth to tenth year since admission represented 7.6% of the total. Clients accessing services beyond their tenth year since admission represented 2.6% of the total.

Data sources: iCARE, IRCC Permanent Resident Database

The reasons for the difference with the overall client base are unknown, but could be related to a higher share of Economic immigrants, and are worth exploring to discover any best-practices within the Francophone sector, notably with its one stop shop for pre-arrival services via Connexions Francophones.

French-speaking Client Demographics

French-speaking clients represented 4% of the overall client volumes (825k).
French-speaking client demographics by settlement service component chart, described below
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Chart showing French-speaking client demographics by settlement service component

This chart shows the demographics of clients of each settlement service component in terms of their gender, the immigration category under which they were admitted, and their age group.

  • Among the overall client base there were 34,000 unique clients. In terms of gender, 54% identified as female and 46% as male. In terms of immigration category, Economic Class Principal Applicants represented 30%, Economic Class Spouses and Dependents represented 34%, the Family Class represented 13%, Blended Sponsorship Refugees represented 0%, Government-Assisted Refugees represented 5%, Privately Sponsored Refugees represented 3%, Protected Persons represented 13%, members of other immigration categories represented 2%, and those whose immigration category was not stated represented 0%. In terms of age group, 22% were 17 or under, 35% were 18 to 34, 43% were 35 to 64, and 1% were 65 or older.
  • Among the NAARS client base there were 19,000 unique clients. In terms of gender, 53% identified as female and 47% as male. In terms of immigration category, Economic Class Principal Applicants represented 34%, Economic Class Spouses and Dependents represented 32%, the Family Class represented 11%, Blended Sponsorship Refugees represented 0%, Government-Assisted Refugees represented 5%, Privately Sponsored Refugees represented 3%, Protected Persons represented 13%, members of other immigration categories represented 2%, and those whose immigration category was not stated represented 0%. In terms of age group, 18% were 17 or under, 38% were 18 to 34, 44% were 35 to 64, and 1% were 65 or older.
  • Among the IO client base there were 29,000 unique clients. In terms of gender, 54% identified as female and 46% as male. In terms of immigration category, Economic Class Principal Applicants represented 30%, Economic Class Spouses and Dependents represented 35%, the Family Class represented 11%, Blended Sponsorship Refugees represented 0%, Government-Assisted Refugees represented 5%, Privately Sponsored Refugees represented 3%, Protected Persons represented 13%, members of other immigration categories represented 2%, and those whose immigration category was not stated represented 0%. In terms of age group, 23% were 17 or under, 34% were 18 to 34, 43% were 35 to 64, and 1% were 65 or older.
  • Among the ERS client base there were 7,000 unique clients. In terms of gender, 52% identified as female and 48% as male. In terms of immigration category, Economic Class Principal Applicants represented 52%, Economic Class Spouses and Dependents represented 26%, the Family Class represented 9%, Blended Sponsorship Refugees represented 0%, Government-Assisted Refugees represented 4%, Privately Sponsored Refugees represented 3%, Protected Persons represented 6%, members of other immigration categories represented 1%, and those whose immigration category was not stated represented 0%. In terms of age group, 2% were 17 or under, 42% were 18 to 34, 56% were 35 to 64, and 0% were 65 or older.
  • Among the LA client base there were 9,000 unique clients. In terms of gender, 56% identified as female and 44% as male. In terms of immigration category, Economic Class Principal Applicants represented 39%, Economic Class Spouses and Dependents represented 26%, the Family Class represented 17%, Blended Sponsorship Refugees represented 0%, Government-Assisted Refugees represented 6%, Privately Sponsored Refugees represented 4%, Protected Persons represented 7%, members of other immigration categories represented 1%, and those whose immigration category was not stated represented 0%. In terms of age group, 0% were 17 or under, 49% were 18 to 34, 50% were 35 to 64, and 1% were 65 or older.
  • Among the LT client base there were 6,000 unique clients. In terms of gender, 62% identified as female and 38% as male. In terms of immigration category, Economic Class Principal Applicants represented 28%, Economic Class Spouses and Dependents represented 23%, the Family Class represented 25%, Blended Sponsorship Refugees represented 0%, Government-Assisted Refugees represented 8%, Privately Sponsored Refugees represented 5%, Protected Persons represented 9%, members of other immigration categories represented 1%, and those whose immigration category was not stated represented 0%. In terms of age group, 0% were 17 or under, 44% were 18 to 34, 56% were 35 to 64, and 2% were 65 or older.
  • Among the CC client base there were 11,000 unique clients. In terms of gender, 55% identified as female and 45% as male. In terms of immigration category, Economic Class Principal Applicants represented 28%, Economic Class Spouses and Dependents represented 44%, the Family Class represented 9%, Blended Sponsorship Refugees represented 0%, Government-Assisted Refugees represented 6%, Privately Sponsored Refugees represented 2%, Protected Persons represented 8%, members of other immigration categories represented 1%, and those whose immigration category was not stated represented 0%. In terms of age group, 33% were 17 or under, 26% were 18 to 34, 41% were 35 to 64, and 1% were 65 or older.
  • Among the support services client base there were 9,000 unique clients. In terms of gender, 57% identified as female and 43% as male. In terms of immigration category, Economic Class Principal Applicants represented 30%, Economic Class Spouses and Dependents represented 35%, the Family Class represented 12%, Blended Sponsorship Refugees represented 0%, Government-Assisted Refugees represented 10%, Privately Sponsored Refugees represented 4%, Protected Persons represented 8%, members of other immigration categories represented 1%, and those whose immigration category was not stated represented 0%. In terms of age group, 21% were 17 or under, 34% were 18 to 34, 45% were 35 to 64, and 1% were 65 or older.

Data sources: iCARE, IRCC Permanent Resident Database
Because clients can access multiple services, the total number of unique clients across service types is lower than the sum of the number of clients of each service type.

Key demographic highlights of French-speaking Settlement Program clients during these years are similar as those among clients overall:

  • There were more female than male French-speaking clients for each type of service.Footnote 14
  • French-speaking Economic Class Principal Applicants made up a higher percentage of ERS clients than for any other service component.
  • French-speaking Clients admitted through the Family Class had a higher rate of taking LT services than any other domestic service type.
  • More clients accessed language training for English than for French.

Compared to clients overall, French-speaking clients from the Economic Class made up a higher share of the client base, which aligns with the higher proportion of economic class newcomers among French-speaking admissions. Two-thirds of French-speaking clients received at least one settlement service from a Francophone service provider organization.

As a flagship measure of the Policy on Francophone Immigration and the Official Languages Action Plan (2023-2028), IRCC provided funding to the Alliance des femmes de la francophonie canadienne (AFFC) to work with RDÉE Canada to develop a community-based strategy in partnership with the entire Francophone settlement sector. The goal of this strategy was to identify objectives and responses to strengthen the integration pathway of women by providing them with timely access to targeted services that meet their particular needs. The strategy was designed based on research and consultation that took place during 2023.

Francophone immigrant women in minority settings face increased mental burdens and family responsibilities during their immigration journey. They also play a crucial role in transmitting French language and culture within their family units and communities. However, they encounter multiple barriers which hinders their economic and social integration, placing them in a vulnerable and isolated position. Services available do not always meet their diverse needs which has a direct impact not only on the immigrant women themselves, but also on their families. Some of the main obstacles identified in the Strategy include access to healthcare services, access to housing, employment services, professional training, and childcare services in French. You can access the Strategy here: www.immigration.affc.ca

French-speaking Settlement Outcomes

The expected settlement and integration outcomes for all newcomers to Canada are that they are able to acquire the knowledge and skills they need, and are then able to apply them to their life in Canada. The Settlement Program and its services are intended to provide all newcomers, including French-speaking, who need extra support with help obtaining information and improving their skills. For the purposes of this report, the short- and medium-term outcomes can be grouped into five themes with services tailored to address each theme.

The primary data source of Settlement Program outcomes is the Newcomer Outcomes Survey (NOS) 2022 and 2023 survey waves. In order to capture outcomes from various points along the settlement timeline, the analysis represents newcomers who became permanent residents Canada between 2015 and 2022. The survey reaches both clients and non-clients of the Settlement Program, meaning IRCC can compare self-reported outcomes of the two populations.

The following analysis focuses on responses by French-speaking newcomers who were residing within Canada, but outside of Quebec, when replying to the NOS. They can be identified by linking NOS responses to administrative immigration files using the methodology described earlier in this chapter.

French-speaking newcomers are able to access services that meet their needs

Satisfaction rates for French-speaking clients
Satisfaction rates for French-speaking clients lollipop bar chart, described below
Text version

Chart showing satisfaction rates for French-speaking clients

This lollipop bar chart shows the percentage of French-speaking client respondents who agreed that the services they received helped them. 93% of French-speaking client respondents agreed that the referrals they received met their needs. 81% of French-speaking client respondents agreed that the support services they received met their needs. 84% of French-speaking client respondents agreed that the services they received changed their knowledge of Canada. 67% of French-speaking client respondents agreed that the services they received changed their knowledge of English. 60% of French-speaking client respondents agreed that the services they received changed their knowledge of French. 76% French-speaking of client respondents agreed that the services they received changed their knowledge of employment in Canada. 58% of French-speaking client respondents agreed that the services they received helped them choose organizations to join. 54% of French-speaking client respondents agreed that the services they received helped them meet close friends.

Data source: Newcomer Outcomes Survey

  • 78% of French-speaking respondents were aware of IRCC-funded services.
    This is higher than the 69% of overall respondents who were aware.
    • Of French-speaking respondents who were not aware, 71% would have used services.
  • For French-speaking clients, most (78%) continue to access services with no reported barriers; the top barriers for French-speaking respondents were the same as overall (clients: not aware of services, services were inadequate, sessions were full; non-clients: did not need services, not aware of services, hours were inconvenient).
  • The majority of French-speaking clients felt IRCC-funded organizations helped with their settlement journey, particularly by improving knowledge of Canada.
  • Most clients who received support services said their needs were met
  • French-speaking non-clients of the Settlement Program reported higher levels of knowledge about Canada, employment, and language at admission, indicating a lower need for services within this group.

French-speaking newcomers gain knowledge and are able to make decisions about life in Canada

  • For both French-speaking clients and non-clients, three of the top four sources of settlement information were the same:
    Rank French-speaking Clients French-speaking Non-Clients
    1 The internetFootnote 15
    2 Friends
    3 IRCC-funded organizations Employers and/or co-workers
    4 Family

    Data source: Newcomer Outcomes Survey

  • More French-speaking clients report improved knowledge compared to non-clients across a variety of topics, indicating that information services were needed by French-speaking clients, and had an impact.
  • The vast majority of both French-speaking clients and non-clients report being able to make informed decisions about life in Canada.

French-speaking newcomers improve official language skills and use them in society

  • As expected, only a small share of French-speaking newcomers reported improving their French language skills, as the vast majority had strong French language skills when admitted to Canada.
  • Of the French-speaking newcomers who reported speaking at least some English, more clients reported improvements in English skills, related to the fact that non-clients tended to report higher English-language skills at time of admission than clients.
  • Unsurprisingly, the vast majority of French-speaking newcomers reported being able to speak French in a variety of real-world situations.
Change in ability to use official languages
among French-speaking respondents
Ability to use official languages stacked column chart, described below
Text version

Chart showing change in ability to use official languages among French-speaking respondents

This stacked column chart shows how French-speaking clients and non-clients described their ability to use each official language. Each stacked column includes the percentage of respondents who described their level of knowledge of this topic as high at time of admission as a permanent resident, the percentage of respondents who reported improving their level of knowledge of this topic between being admitted to Canada and being surveyed, and the sum of these two values, showing the total percentage of clients or non-clients who achieved high levels of knowledge of this topic.

The first set of results is for French language skills. 90% of clients were admitted to Canada with high levels of knowledge, compared to 94% of non-clients. Between being admitted and being surveyed, 6% of clients improved their reading skills, compared to 3% of non-clients. Combining these results, 96% of clients reported strong reading skills in English, compared to 97% of non-clients.

The second set of results is for English language skills. 44% of clients were admitted to Canada with high levels of knowledge, compared to 69% of non-clients. Between being admitted and being surveyed, 47% of clients improved their reading skills, compared to 26% of non-clients. Combining these results, 91% of clients reported strong reading skills in English, compared to 95% of non-clients.

Data Source: Newcomer Outcomes Survey

French-speaking newcomers acquire knowledge, skills, and connections to prepare for and participate in the Canadian labour market

  • The majority of French-speaking respondents reported being employed, though a higher percentage of non-clients than clients were employed (85% versus 78%). Most of those reporting employment were employed full-time.
  • French-speaking clients reported more improvement in their knowledge of employment topics compared to non-clients, again related to the fact that non-clients were more skilled when they became permanent residents. Both of these results are aligned with the broader newcomer population.
    Change in levels of knowledge of employment in Canada among French-speaking respondents
    Levels of knowledge of employment topics stacked column chart, described below
    Text version

    Chart showing change in levels of knowledge of employment in Canada among French-speaking respondents

    This stacked column chart shows how clients and non-clients described their level of knowledge of employment in Canada, related to several topics. Each stacked column includes the percentage of respondents who described their level of knowledge of this topic as high at time of admission as a permanent resident, the percentage of respondents who reported improving their level of knowledge of this topic between being admitted to Canada and being surveyed, and the sum of these two values, showing the total percentage of clients or non-clients who achieved high levels of knowledge of this topic.

    • For the overall results among French-speaking respondents, 24% of clients were admitted to Canada with high levels of knowledge, compared to 32% of non-clients. Between being admitted and being surveyed, 49% of clients improved their levels of knowledge, compared to 38% of non-clients. Combining these results, 73% of clients reported strong levels of overall knowledge of life in Canada, compared to 70% of non-clients.
    • For knowledge of job searching among French-speaking respondents, 28% of clients were admitted to Canada with high levels of knowledge, compared to 40% of non-clients. Between being admitted and being surveyed, 53% of clients improved their levels of knowledge, compared to 38% of non-clients. Combining these results, 81% of clients reported strong levels of knowledge of job searching in Canada, compared to 79% of non-clients.
    • For knowledge of networking among French-speaking respondents, 23% of clients were admitted to Canada with high levels of knowledge, compared to 31% of non-clients. Between being admitted and being surveyed, 55% of clients improved their levels of knowledge, compared to 47% of non-clients. Combining these results, 78% of clients reported strong levels of knowledge of networking in Canada, compared to 77% of non-clients.
    • For knowledge of qualification assessment among French-speaking respondents, 29% of clients were admitted to Canada with high levels of knowledge, compared to 29% of non-clients. Between being admitted and being surveyed, 44% of clients improved their levels of knowledge, compared to 36% of non-clients. Combining these results, 73% of clients reported strong levels of knowledge of qualification assessment in Canada, compared to 66% of non-clients.
    • For knowledge of starting a business among French-speaking respondents, 9% of clients were admitted to Canada with high levels of knowledge, compared to 10% of non-clients. Between being admitted and being surveyed, 46% of clients improved their levels of knowledge, compared to 38% of non-clients. Combining these results, 54% of clients reported strong levels of knowledge of starting a business in Canada, compared to 47% of non-clients.
    • For knowledge of using soft skills among French-speaking respondents, 34% of clients were admitted to Canada with high levels of knowledge, compared to 49% of non-clients. Between being admitted and being surveyed, 44% of clients improved their levels of knowledge, compared to 32% of non-clients. Combining these results, 78% of clients reported strong levels of overall knowledge of life in Canada, compared to 81% of non-clients.

    Data Source: Newcomer Outcomes Survey

  • For those who were not working, many were contributing to Canada in other ways, like being a student, caring for a child, or being a homemaker.

French-speaking newcomers participate in and are connected to communities

  • More French-speaking clients than non-clients reported volunteering in the 12 months preceding the survey (37% vs 27%).
  • Many French-speaking newcomers engage in community activities, mostly cultural, religious, or ethnically related.
  • Most French-speaking newcomers feel that they belong to Canada (88%), and are welcomed by their community (90%), and the vast majority (91%) of newcomers have confidence in Canadian public institutions. Sense of belonging was higher among French-speaking clients than French-speaking non-clients, and slightly lower than for the overall population.
Sense of belonging
Sense of belonging clustered column chart, described below
Text version

Chart showing sense of belonging

This clustered column chart shows the percentage of French-speaking respondents who said they had a strong sense of belonging: to the city or town in which they lived, to their province or territory of residence, and to Canada. Results are shown separately for clients and non-clients. 76% of clients expressed a strong sense of belonging to their city or town, compared to 67% of non-clients. 82% of clients expressed a strong sense of belonging to their province or territory, compared to 69% of non-clients. 90% of clients expressed a strong sense of belonging to Canada, compared to 84% of non-clients.

Data Source: Newcomer Outcomes Survey

The Welcoming Francophone Communities (WFC) initiative aims to support the reception and settlement of French-speaking newcomers in 14 Francophone and Acadian communities in Canada. It fosters connections and promotes a sense of belonging among newcomers into their host communities through a mix of indirect and direct services. Following the success of the initiative, in January 2024, the Department announced the renewal of the 14 initial communities and the expansion to 10 new communities across the country.

Conclusion & Areas We’re Monitoring

In recent years, IRCC has increased both the number and proportion of French-speaking newcomers admitted outside of Quebec, met or exceeding targets established as part of the modernized Official Languages Act. As these targets continue to grow, we will continue to monitor the services accessed by French-speaking clients, as well as Francophone organization’s successes and any challenges and how those can be applied to the broader Settlement Program.

Page details

2026-09-16

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