Program delivery update: Biometrics administration and troubleshooting – June 4, 2018
This section contains policy, procedures and guidance used by IRCC staff. It is posted on the department’s website as a courtesy to stakeholders.
The program delivery instructions for the biometrics administration and troubleshooting pages have been updated to reflect current biometric processes which will continue through the Biometric Expansion.
Updated instructions
- Biometrics collection and screening: Administration and troubleshooting (index)
- Equipment used for biometrics collection and screening
- Disruption in biometrics enrolment operations
- VACs’ operational coordination, trend identification, performance management and support
- Privacy protections
- Potential errors during biometrics collection session
- Issues with biometrics at ports of entry or CBSA inland offices
- Mistaken identity and false search results
Deleted instructions
- Oversight of biometrics collection at overseas visa application centre (overseas temporary residents only)
- Client complaint – False search result
Note: The relevant content from these instructions has been incorporated into the above updated pages.