How to request accessible services
If you can’t use our website or access a form, document or application, you can request an alternate format. These formats are available in
- paper
- large print
- braille
This won’t affect the status of your application.
Request an accommodation
You can request an alternate format through the following channels:
Online
By phone (in Canada only)
- Telephone: 1-888-242-2100
- Teletypewriter (TTY) services, using the Bell Relay Service:
- 1-800-855-0511 (voice to TTY)
- 711 (TTY to voice)
- 1-800-855-1155 (TTY to TTY)
Share your experience with our services
Describe any accessibility barriers you have experienced at Immigration, Refugees and Citizenship Canada while receiving services from us. Your feedback will help us create a more accessible and barrier-free Canada.