Enrolment Frequently Asked Questions

On this page:

• Is enrolment in the e-PRS Secure Web Portal mandatory?
• What is an Information Provider?
• Should I enroll if I have my own company but I only submit applications for other companies?
• How do I get started?
• How do I check on the status of my enrolment request?
• When can I access my e-PRS Secure Web Portal Company Workspace?
• How can I join my Company's existing workspace?
• Can I add users to my company workspace who are external to my organization?
• Can one person have access to more than one Company Workspace?
• Who do I contact for technical support

Is enrolment in the e-PRS Secure Web Portal mandatory?

Enrolment is required to access the Electronic Pesticide Regulatory System (e-PRS) Secure Web Portal; however, use of the portal is optional. Document packages may still be submitted by email.

We encourage you to use the Secure Web Portal, as it provides a more secure way to submit documents, gives you access to information about your applications, and makes it easier to manage your applications and records.

What is an Information Provider?

The Information Provider is an entity that has the status of a person in law-either a natural person who may or may not have a registered business name, or one created by law to conduct commercial business, such as a Corporation, Partnership or Co-operative-who wishes to securely conduct business with Health Canada electronically, either on its own behalf or on behalf of someone else.

Should I enroll if I have my own company but I only submit applications for other companies?

To access the full functionality of the portal, you should have a role in the Company Workspace of the company on whose behalf you are submitting applications. If the company already has a Company Workspace, ask the company's Primary Officer (PO) or a Delegate Officer (DO) to add you as a user. This will allow you to submit applications on their behalf, view application details, and track the status of submitted applications.

You can submit an application on another company's behalf through your own Company Workspace. However, to access the full functionality of the Secure Web Portal, applications should be submitted through the Applicant's or Registrant's Company Workspace whenever possible. Otherwise, application details, status information, and certain workflow features may not be available or may not function as intended.

How do I get started?

To transact via the e-PRS Secure Web Portal, Information Providers must complete the enrolment process. For more details, please visit the Electronic Pesticide Regulatory System (e-PRS) Secure Web Portal - Canada.ca

How do I check on the status of my enrolment request?

You may check on the status of your enrolment request by contacting the Pesticides Information Service.

When can I access my e-PRS Secure Web Portal Company Workspace?

You can access your Company Workspace once your enrolment request has been reviewed and processed by Health Canada. After it is processed, you will receive an email notification confirming that your workspace has been created and is ready to use.

If you are the Primary Officer, you will be able to log in and begin managing your company's information and user access. Additional users can be added once the workspace is active.

How can I join my Company's existing workspace?

Users are connected to a Company Workspace using a unique identifier linked to their user profile.

To join an existing workspace:

1. Log in to the e-PRS Secure Web Portal and select "Join workspace."
2. Copy your unique identifier number.
3. Provide this identifier to your company's Primary Officer (PO) or a Delegate Officer (DO), who will add you to the workspace.

If you are new to the portal, you will first need to create an account using a Government of Canada electronic credential service and complete your user profile before following the steps above.

You will receive an email notification once you have been added to the Company Workspace.

Can I add users to my company workspace who are external to my organization?

Yes. If you are a Primary Officer (PO) or a Delegate Officer (DO), you can add external users (such as consultants or partner organizations) to a Company Workspace.
When adding a users you can assign a role based on their level of involvement in your company.

• Delegate Officer – has full access to the workspace, similar to the Primary Officer.
• Transactional User – has access only to the items they create or submit.

For complete details on user roles, please visit: Electronic Pesticide Regulatory System (e-PRS) Secure Web Portal - Canada.ca

Can one person have access to more than one Company Workspace?

Yes. A user can be added to multiple Company Workspaces and may have different user roles in each workspace, depending on the level of access assigned by the Primary Officer (PO) or a Delegate Officer (DO).

Who do I contact for technical support

If you are experiencing issues using the portal, please first refer to the troubleshooting section of the e-PRS Secure Web Portal User Guide, as it may help resolve your issue.

For additional assistance or all other inquiries, please contact the Pesticides Information Service.