Contact the Health Product Compliance Directorate (HPCD)
In Canada, you may contact HPCD by calling: 1-800-267-9675
Office contacts
- Director General's Office
- Drug establishment licensing
- Drug shortages and discontinuations
- Good manufacturing practices (GMP) inspection program
- Good pharmacovigilance practices (GVP) inspection program
- Health product border compliance program
- Health Product Compliance and Enforcement - Compliance verification
- Mutual recognition agreements and international affairs
Director General's Office
Toll-free (in Canada): 1-800-267-9675
Email: hpc.correspondence-correspondance.cps@hc-sc.gc.ca
Drug establishment licensing
Email: hc.del.questions-leppp.sc@hc-sc.gc.ca
Drug shortages and discontinuations
Email: drug.shortages-penurie.de.medicament@hc-sc.gc.ca
Good manufacturing practices (GMP) inspection program
Email: drug.gmp.questions-bpf.medicaments@hc-sc.gc.ca
East office
Telephone: 1-800-561-3350
Email: hc.qoc-coq.sc@canada.ca
Province: Québec
Central office
Telephone: 416-973-1600
Email: insponoc-coon@hc-sc.gc.ca
Province/territory: Ontario, Nova Scotia, New Brunswick, Prince Edward Island, Newfoundland and Labrador
West office
Email: hc.hpil.gmp.west-ouest.ipsop.ibpfc.sc@canada.ca
Province/territory: Manitoba, Saskatchewan, Alberta, British Columbia, Nunavut, Northwest Territories, Yukon
Good pharmacovigilance practices (GVP) inspection program
Email: gvp-bpv@hc-sc.gc.ca
Health product border compliance program
National border centres (all provinces and territories)
Telephone: 1-833-622-0414
International telephone: 1-204-594-8061
Email: healthproduct-import-produitsante@hc-sc.gc.ca
Health Product Compliance and Enforcement - Compliance verification
Email: hc.hpce-cpsal.sc@hc-sc.gc.ca
East office
Telephone: 1-800-561-3350
Email: HC.qoc-coq.SC@hc-sc.gc.ca
Province/territory: Québec, Nova Scotia, New Brunswick, Prince Edward Island, Newfoundland and Labrador
Central office
Telephone: 416-973-1600
Email: insponoc-coon@hc-sc.gc.ca
Province/territory: Ontario
West office
Telephone: 604-666-3704
Email: hpcw-cpso@hc-sc.gc.ca
Province/territory: Manitoba, Saskatchewan, Alberta, British Columbia, Nunavut, Northwest Territories, Yukon
Mutual recognition agreements and international affairs
Teletypewriter: 1-800-465-7735 (Service Canada)
Email: drug.international.affairs-affaires.internationales.drogue@hc-sc.gc.ca