Service standards and performance information for fiscal year 2020 to 2021
Health Canada
As part of its ongoing commitment to provide quality client service, Health Canada has developed service standards. Service standards state the level of performance that citizens can reasonably expect to receive from Health Canada under normal circumstances.
This report covers the 2020 to 2021 fiscal year. A fiscal year runs from April 1 to March 31.
While performance targets were met or exceeded for the majority of Health Canada program areas in 2020-21, the department experienced challenges in maintaining desired service levels in certain areas primarily due to the impacts of the COVID-19 pandemic, including the re-allocation of resources to support the Government of Canada’s response. Overall, these declines are temporary and remedial measures have since been implemented, with some services having resumed meeting performance targets again.
Consumer Product Safety
Drugs and Health Products
- Service Standard for Drug Establishment Licences under the Food and Drug Regulations
- Service Standard for Drug Submission Evaluations (Pharmaceuticals & Biologic Products) under the Food and Drugs Regulations
- Service Standard for Medical Device Establishment Licences under the Medical Devices Regulations
- Service Standard for Medical Device Submission Evaluations under the Medical Devices Regulations
- Service Standard for Natural Health Product Application Reviews under the Natural Health Product Regulations
- Service Standard for the Right to Sell Drugs under the Food and Drug Regulations
- Service Standard for Right to Sell a Licensed Medical Device under the Medical Devices Regulations
- Service Standard for Registration of an Establishment under the Safety of Human Cells, Tissues and Organs for Transplantation Regulations
- Service Standards for Site Licence Application Review under the Natural Health Product Regulations
Health Concerns
- Service Standard for the Issuance of an Amendment to a Dealer's Licence for Controlled Substances
- Service Standard for Issuance of Controlled Substances and Precursor Chemicals Import and Export Permits
- Service Standard for Issuance of a New Class A Chemical Precursors Licence; and New Class B Chemical Precursors Registration
- Service Standard for the Issuance of an Amendment to a Dealer's Licence for Class A Chemical Precursors
- Service Standards for Issuance, Renewal and Amendments to Industrial Hemp Licences
- Service Standard for the Issuance of a New Dealer's Licence for Controlled Substances
- Service Standard for the Issuance of a Renewal of a Dealer's Licence for Controlled Substances
- Service Standard for the Issuance of a Test Kit Registration Number for Test Kits Containing Controlled Substances
- Service Standard for Issuance of a Renewal of Dealer's Licence for Class A Chemical Precursors
- Service Standard for Claims for Exemption for Confidential Business Information
- Service Standard for Issuance of Cannabis Import and Export Permits under the Cannabis Act and its Regulations
- Service Standard for Issuance of Industrial Hemp Import and Export Permits under the Cannabis Act and its Regulations
- Service Standards for Screening and Review of New Applications and Amendments for Cultivation, Processing and Sale for Medical Purposes Licences under the Cannabis Act and its Regulations
- Service Standard for Issuance, Renewal and Amendments to Registrations for Production of Cannabis for Own Medical Purposes
- Service Standard for Issuance, Renewal and Amendments to Cannabis Research Licences