Service standards for high-volume regulatory authorizations

Service standards publicly state the level of performance that citizens can reasonably expect to encounter from the Canadian Grain Commission under normal circumstances.

The Canadian Grain Commission offers a variety of services as part of its mandate under the Canada Grain Act. The fees for these services form part of the Canadian Grain Commission’s annual operating budget. Information about services includes fee, unit and fee code, description (of service), service standard, performance target and performance.

Timeliness service standards for high-volume regulatory authorizations clarify expectations and increase predictability in the federal regulatory system. They benefit the many Canadians, particularly businesses, who must seek permission from the federal government to either conduct a regulated activity or be exempt from it.

The following is a list of categories of our service standards for high-volume regulatory authorizations:

• Official inspection of ships
• Official inspection of railway cars, trucks, containers
• Supplementary fees for official inspection
• Reinspection of grain
• Official weighing of ships
• Official weighing of railway cars, trucks, containers
• Third-party authorization
• Licensing - Full-term licence
• Licensing - Short-term licence
• Producer railway cars application
• Inspection of submitted samples
• Official sample
• Documentation issued

The Canadian Grain Commission also offers a variety of analytical testing and other services.

• Analytical testing services
• Other services