Banking: know your rights
Know your rights when opening an account, cashing cheques, banking online and more.
Services and information
Opening a personal bank account: know your rights
What information you must receive when opening an account, about increases in charges or new charges.
Online banking: know your rights and responsibilities
Protecting yourself when banking online.
Filing a complaint with a bank: know your rights
Your rights, deadlines and key complaint information when dealing with a bank.
External complaint body: know your rights
What information an ECB must provide when filing a complaint.
Cashing a cheque: know your rights
Cashing a Government of Canada cheque for free, cheque hold periods and your right to access funds.
Branch closures: know your rights
When and how a bank must notify you if your branch is closing.
Powers of Attorney: know your rights
What information banks must provide about Powers of Attorney.
Banking services for seniors: what you can expect
What seniors can expect from banks when they provide banking services, and when these commitments apply.