Supervising financial institutions
The Financial Consumer Agency of Canada (FCAC) promotes, monitors and enforces the compliance of banks and other federally regulated financial entities with consumer protection measures. This helps ensure Canadians have access to basic banking services and are treated fairly in their dealings with their financial service providers.
All federally regulated financial entities (banks, credit card companies, insurance companies and others) must comply with consumer protection measures set out in legislation, codes of conduct and public commitments.
Who FCAC supervises
Federally regulated financial entities, including banks, credit unions, external complaints bodies, insurance companies, and payment card network operators (Interac and credit card companies).
What FCAC supervises
Acts, regulations, codes of conduct and public commitments that protect consumers of financial products and services.
How FCAC supervises
Supervision Framework describes how FCAC oversees the compliance of regulated entities with their obligations to consumers.
Promotion, monitoring and enforcement
Guidelines
How FCAC expects regulated entities to interpret and carry out their obligations.
Bulletins
FCAC’s positions on certain compliance issues.
Mandatory reporting by regulated entities
Forms and guides for mandatory reporting obligations for each type of regulated entity.
Supervisory highlights
Reports on the reviews conducted on specific practices, products and issues in consumer finance.
FCAC Decisions and summaries of proceedings
Commissioner’s Decisions and summaries of proceedings following investigations of regulated entities.
Administrative Monetary Penalties Framework
Framework to determine the proposed penalties in a Notice of Violation to a financial institution.
Adjudicative process guidelines
Guidelines for proceedings that take place when a Notice of Violation is issued to a regulated entity.
Guidelines for Commissioner’s Direction
Guidelines setting out the procedure applicable to the exercise of the Commissioner's power to direct.
Industry and public engagement
Consultations
Open consultations and reports on completed consultations.
Other initiatives
Special initiatives for industry and archived information.