Contact Single Window partner programs
For system questions please contact the appropriate technical support team. If your questions are program/regulation specific please contact the appropriate program/partner.
Single Window technical support
Single Window help desk
For help with navigating through the Single Window system and using the Single Window Information Manager
Email: gigu-swim@ec.gc.ca
GCKey help desk
For technical help with GCKey
Tel.: 1-855-438-1102
Interac sign-in service
For help with logging in with sign-in service
Tel.: 1-855-433-5397
ECCC programs
CEPA Pollution Prevention Planning (P2)
P2 program information
Regulatory Innovation and Management Systems Division
351 St. Joseph Blvd.
Gatineau, Quebec K1A 0H3
Email: planp2-p2plan@ec.gc.ca
Chemicals Management Plan (CMP)
CMP program information
Substances Management Information Line
351 St. Joseph Blvd.
Gatineau, Quebec K1A 0H3
Tel.: 1-800-567-1999 / 819-938-3232
Email: Substances@ec.gc.ca
Effluent Regulatory Reporting Information System (ERRIS)
ERRIS program information
Industrial Sectors and Chemicals Directorate
351 St. Joseph Blvd., 19th Floor
Gatineau, Quebec K1A 0H3
Fax: (819) 420-7380
Tel.: (819) 420-7727
Email: eu-ww@ec.gc.ca
Environmental Effects Monitoring Electronic Reporting (EEMER)
EEMER program information
Forest Products and Fisheries Act Division
351 St. Joseph Blvd., 19th Floor
Gatineau, Quebec K1A 0H3
Email: ESEE-EEM@ec.gc.ca
Environmental Emergency program (E2)
E2 program information
Environmental Emergencies Division
351 St. Joseph Blvd., 10th Floor
Gatineau, Quebec K1A 0H3
Email: ue_gigu-e2_swim@ec.gc.ca
Polychlorinated biphenyls (PCBs)
PCB program information
Waste Reduction and Management Division
351 St. Joseph Blvd.
Gatineau, Quebec, K1A 0H3
Tel.: 1-844-815-6418
Email: bpc-pcb@ec.gc.ca
Regulatory Operations Program, Cross-border Movement of Hazardous Waste and Hazardous Recyclable Material Regulations (XBR)
XBR program information
Waste Reduction and Management Division
351 St. Joseph Blvd., 9th floor
Gatineau, Quebec K1A 0H3
Tel.: 1-800-668-6767
Notification team email: notification@ec.gc.ca
Movement team email: dm-md@ec.gc.ca
CNMTS team email: cnmts-scnsm@ec.gc.ca
Grants and Contributions Enterprise Management System (GCEMS)
GCEMS program information
Corporate Services and Finance Branch
351 St. Jospeh Blvd.
Gatineau, Quebec K1A 0H3
Email: sgesc-gcems@ec.gc.ca
Greenhouse Gas Reporting Program (GHGRP)
GHGRP program information
351 St. Joseph Blvd.
Gatineau, Quebec K1A 0H3
Tel.: 1-877-877-8375 / 819-938-3258
Email: GES-GHG@ec.gc.ca
Low Carbon Economy Fund (LCEF)
LCEF program information
Programs Directorate
Pan-Canadian Framework Implementation Office
373 Sussex Dr
Ottawa, Ontario K1A 0H3
Email: lcef-fefec@ec.gc.ca
Multi-Sector Air Pollutants Regulations (MSAPR)
Boilers and Heaters
Electricity and Combustion Division
351 St. Joseph Blvd., 11th floor
Gatineau, Quebec K1A 0H3
Email: combustion@ec.gc.ca
Stationary Spark-ignition Engines
Oil, Gas and Alternative Energy Division
351 St. Joseph Blvd., 12th floor
Gatineau, Quebec K1A 0H3
Tel.: 1-844-882-3774
Email: nge-mgn@ec.gc.ca
Cement
Mining and Processing Division
351 St. Joseph Blvd., 18th floor
Gatineau, Quebec K1A 0H3
Email: ec.mmp-tmm.ec@ec.gc.ca
National Pollutant Release Inventory (NPRI)
NPRI program information
351 St. Joseph Blvd.
Gatineau, Quebec K1A 0H3
Tel.: 1-877-877-8375
E-mail: inrp-npri@ec.gc.ca
Output-based Pricing System (OBPS)
OBPS program information
Output-based Pricing System – Implementation Office
4905 Dufferin St., 3N407
Downsview, Ontario, M3H 5T4
Tel: 1-833-849-9160
Email: stfr-obps@ec.gc.ca
Products Containing Mercury Regulations (PCMR)
PCMR program information
Products Division, Chemical Sectors Directorate
351 St. Joseph Blvd., 9th Floor
Gatineau, Quebec K1A 0H3
Fax: 819-938-4480 / 1-888-391-3695
Tel.: 819-938-4483 / 1-888-391-3426
Email: Produits-Products@ec.gc.ca
Road Salts Annual Report (RSAR)
RSAR program information
c/o Director, Products Division
351 St. Joseph Blvd., 9th Floor
Gatineau, Quebec K1A 0H3
Fax: 1-888-391-3695
Tel.: 1-888-391-3426
Email: Produits-Products@ec.gc.ca
Vehicle and Engine Emissions Reporting Registry System (VEER)
VEER program information
Regulatory Administration Section, Transportation Division
351 St. Joseph Blvd.
Gatineau, Quebec K1A 0H3
Tel.: 819-420-4216
Email: infovehiculeetmoteur-vehicleandengineinfo@ec.gc.ca
Partner programs
Alberta Environment and Parks
GHG Reporting: Specified Gas Reporting Regulation (SGRR)
SGRR program information
Climate Change Policy
Climate Change Strategy Division
Alberta Environment and Parks
Baker Centre
10025 - 106 Street, 12th floor
Edmonton, Alberta T5J 1G4
Tel.: 780-427-5200
Email: aenv.ghg@gov.ab.ca
British Columbia Ministry of the Environment
Reporting Regulation (B.C. Reg. 249/2015)
Reporting industrial greenhouse gas emissions in B.C. program information
Email: ghgregulator@gov.bc.ca
Air Quality Operating Approvals (pursuant to the NB Air Quality Regulation - Clean Air Act)
Program information
Authorizations Branch
Authorizations and Compliance Division
P.O. Box 6000
2nd Floor, Marysville Place
Fredericton, NB E3B 5H1
Fax: 506-453-2390
Tel.: 506-453-7945
Email: elg/egl-info@gnb.ca
Ontario Ministry of the Environment
GHG Reporting (O. Reg.390/18)
Report GHG emissions in Ontario program information
Tel.: 1-416-314-5352
Email: GHGReporting@ontario.ca
Emissions Performance Standards (O. Reg. 241/19)
Emissions performance program information
Tel.: 1-416-314-5352
Email: EPShelp@ontario.ca