Service standards for ESDC grants and contributions programs
From: Employment and Social Development Canada
For most grants and contributions programs, we commit to meeting 3 service standards 80% of the time (under normal circumstances):
- acknowledgment of proposals
- notification of funding decisions
- issuance of payments
Acknowledgment of proposals
We will issue an application acknowledgment letter within 14 calendar days of:
- the end of the submission period
- the date we receive an application when the submission period has no end date
Notification of funding decisions
We will issue a notification of funding decision letter within 12 to 22 weeks of:
- the end date of the submission period
- the date we receive an application when the submission period has no end date
Issuance of payments
We will issue payments within 14 calendar days of:
- the date we receive a completed claim package for contribution projects
- the start date of approved grant projects