About the Benefits Delivery Modernization programme

The Benefits Delivery Modernization programme (BDM) is transforming how the Government of Canada delivers benefits, ensuring Canadians are at the core of our services.

The BDM programme will deliver a world-class service experience through modernizing the way that Government serves Canadians, from the elderly to the young, from people looking for work to those living with a disability.

Through the BDM programme, Canadians can expect to find:

• a simple and user-friendly digital interface
• a single sign-in and a “tell us once” principle
• increased access to self-service
• reduced wait times
• streamlined applications
• faster payment of benefits

In addition, the BDM programme will upgrade technology, minimizing the risk of cyber and security threats and lowering fraud, mistakes and delays.

The Old Age Security (OAS) program will be the first benefit to begin to use the new benefits delivery programme.

Working with external contractors

The Government of Canada will use the best of the public and private sector to deliver on this complex, pathfinding transformation. Through rigorous procurement processes, the Government is working with companies with solid transformation and Information Technology (IT) experience that can bring innovative approaches into the BDM programme.