How we use advanced analytics, automation and other technologies to improve services
Canadians deserve and expect a secure, high-quality, accessible, and timely service experience.
At Employment and Social Development Canada (ESDC), we are using technology such as advanced analytics and automation to improve how we deliver programs and services to Canadians while optimizing behind-the-scenes operational processes.
We are committed to transparency in our use of these technologies. Sharing our practices is important to building public trust, ensuring accountability, fostering innovation, and supporting informed decision-making.
ESDC currently employs the following automated decision-making solutions to achieve operational efficiencies and improve service delivery:
- Electronic social insurance number automation (eSINa)
- Employment Insurance Machine Learning Workload
- Internal Activity and Access Monitoring
- Labour Market Impact Assessment (LMIA) summary of information
- Old Age Security Extended Absence Leave Prioritization
- Record of Employment (ROE) Comments Assessment
- Reducing Employment Insurance Backlog: A Machine Learning Approach
- Repayment Assistance Plan – Enhanced Verification Model
- Temporary Foreign Worker Program Case Selection Algorithm