Contact the Supplemental Unemployment Benefit program
For more information on Employment Insurance for employers, please visit the EI - Information for Employers web page.
Not an Employer? Visit EI Contact information – individuals.
Online
You can complete the following tasks online:
By phone
You can complete the following tasks by calling:
- update your address and contact information
- obtain general information about the Supplemental Unemployment Benefit program
- obtain information on how to create, register and renew an acceptable Supplemental Unemployment Benefit plan
- obtain information on your specific file
- update Supplemental Unemployment Benefit plan information
- cancel plans
- North America toll-free: 1-800-367-5693
TTY: 1-855-881-9874 - Fax: (506) 548-7473
- The hours of operation are 7 am to 8 pm, Eastern time, Monday to Friday.
By mail
You can complete the following tasks by mailing:
- submit your application for a Supplemental Unemployment Benefit plan registration
- provide a copy of your Supplemental Unemployment Benefit plan
- supply a copy of your renewed Supplemental Unemployment Benefit plan
- notify us of your registered Supplemental Unemployment Benefit plan cancellation
Service Canada
SUB Program
PO Box 11000
Bathurst NB E2A 4T5
If you use a courier service, use the following street address:
Service CanadaSUB Program
120 Harbourview blvd
Bathurst NB E2A 7R2
In person
You can complete the following tasks at a Service Canada office:
- submit your application for a Supplemental Unemployment Benefit plan registration
- provide a copy of your Supplemental Unemployment Benefit plan
- supply a copy of your renewed Supplemental Unemployment Benefit plan
- present written notification to us of your registered plan cancellation