Case Coordination Program
Your dedicated Case Coordinator works alongside you to understand what matters most to you, identify your priorities, and help you access the supports, information, and resources that meet your needs.
We take a holistic, client-centered approach that focuses on your safety, well-being, needs, priorities and goals. Together, we develop a personalized support plan based on your priorities and adjust it as your needs change.
How to contact the Case Coordination Team
To access support from the Case Coordination Team, contact the 24/7 Support Line by phone or email:
- 24/7 support line: 1-844-750-1648
- Email: dnd.dcsrc-csrcd.mdn@forces.gc.ca
When you contact us, a counsellor will connect with you about your needs and can refer you to the program.
- You do not need to formally report your experience(s) of sexual misconduct and/or racism to receive support.
- There are no wait lists. If you choose to participate, you will be assigned a Case Coordinator within two business days.
- Your participation is voluntary. You can choose to end your involvement with the Case Coordination Team at any time.
Who is eligible
You may be referred to the Case Coordination Team if you have experienced sexual misconduct and/or racism and belong to one of the following groups:
- current Canadian Armed Forces (CAF) member;
- former CAF member or Veteran;
- current or former Department of National Defence (DND) public service employee;
- Canadian Coast Guard personnel;
- cadet, 16 years and older;
- Junior Canadian Ranger, 16 years and older.
You don't have to make a report to get support. Whether you choose to report what happened or not, our team can help you understand your options, connect with services, and access the support you need.
How we can help
Safety and stability
Some individuals continue to live, work, deploy, or train alongside people connected to their experience. In these situations, we can help explore available options and advocate for supports that promote safety and stability.
If you have concerns about your physical, emotional, workplace, or personal safety, we can help you:
- assess immediate safety concerns and potential risks;
- explore safety planning options;
- navigate workplace accommodations and adjustments;
- access crisis intervention and emergency supports;
- connect with mental health services and healthcare providers;
- coordinate with appropriate military and civilian organizations.
Health and well-being
Experiences of harm can impact physical, mental, emotional, spiritual, and social well-being. We can support you by:
- connecting you with healthcare and mental health services;
- accessing appropriate military, DND, VAC, and community services;
- helping coordinate care between organizations and providers;
- supporting access to culturally appropriate or identity-affirming services;
- helping prepare for appointments and discussions with service providers;
- identifying resources that support your well-being and personal goals;
- supporting you through transitions and participating in rehabilitation programs.
Understanding your rights and options
Many individuals tell us that navigating available resources, programs, and reporting options can feel overwhelming. We can help you:
- understand available supports, services, and programs;
- learn about your rights and available options;
- explore reporting and complaint mechanisms;
- connect with internal DCSRC programs such as the Independent Legal Assistance Program, or the Military Liaison Team;
- prepare for meetings, appointments, or difficult conversations;
- access information that supports informed decision-making;
- navigate complex systems and processes.
Our role is not to tell you what to do, but to ensure you have the information and support needed to make decisions that are right for you.
Restorative and reparative needs
Some people may wish to seek acknowledgment of harm, accountability, or restorative options. We can help you:
- explore restorative options and programs;
- access information about available compensation or benefit programs;
- connect with Veterans Affairs Canada and other relevant services;
- understand processes related to class actions, benefits, or restorative initiatives;
- identify options that align with your personal goals and values.
Social connection and community supports
Experiences of harm can sometimes lead to feelings of isolation or disconnection. We can help you to:
- connect with peer support opportunities;
- identify community-based supports and resources;
- access to culturally specific services;
- restorative options meaningful connections and support networks.
Coping skills and self-care
We can help you identify strategies that support your well-being and day-to-day needs, including:
- building coping and stress-management strategies;
- identifying strengths and protective factors;
- establishing routines that support your well-being;
- connecting with programs that may support your well-being and personal goals.
Supporting you through important appointments
We can accompany and support you before and after appointments or interactions that may feel stressful, overwhelming, or difficult to navigate, including:
- court and legal proceedings;
- police interactions and reporting processes;
- Veterans Affairs Canada and health care services appointments;
- meetings with community organizations and support services.
We can help you prepare, understand what to expect, identify questions you may want to ask, and help you access the supports and resources you need throughout the process.
Case Coordinators may accompany you to appointments but cannot attend private portions of appointments, such as police interviews, testimony, or medical examinations. They can remain available to provide support before and after these interactions.