Our shared commitments with you
On this page
We recognize that the people who reach out to us are often facing challenging situations. Through a trauma-informed approach, our foremost commitment is to cultivate a safer, non-judgmental, inclusive space where you can feel heard, supported, accepted, and valued.
We are committed to collaborating with you to provide services tailored to your needs. We strive to support you in achieving your goals, while prioritizing your unique experiences and needs.
We serve diverse people, and we strive to create a supportive and responsive environment which is considerate of each person's unique reality and experiences. You are at the centre of the work we do and the programs and services we offer. We engage with the diverse communities we serve to better understand their needs and to help inform the design and delivery of support services and resources available.
Our commitment to you
Respect
We will use a respectful and courteous approach by:
- respecting your needs, choices and boundaries
- asking questions
- listening and valuing your experiences
- being open, honest and transparent about our services
Services tailored to your needs
We promise to:
- ensure your needs and experiences are at the centre of the services you receive
- provide a supportive and safer environment for you to share your thoughts, feelings, experiences
- safeguard your information in a confidential manner (within prescribed legal limits)
- offer services in the official language of your choice
- connect you with a counsellor you are comfortable with
- gather information and provide you with available options so you can make well-informed choices
- support and guide you to achieving your goals and desired outcomes
- commit to seeking and receiving feedback
To better serve you
We expect you to:
- work with us so that we can tailor an approach that best meets your needs
- be respectful and considerate of our staff and others involved in the programs and services you are accessing
- ask questions, share any concerns and be actively involved when interacting with us
- be as open and honest with us as you feel it is safe to be
- attend any scheduled appointments or let us know in advance if you are unable to attend
Working together
Be respectful in our interactions
Lead with respectful communications, free from any form of abusive or hostile language and behaviour. By fostering open dialogue and choosing our words carefully, we ensure that everyone feels valued and respected. We communicate with kindness and understanding, building a culture where everyone can thrive.
Use inclusive language
Use language that respects diverse identities and backgrounds.
Support an inclusive environment
Contribute to an environment that feels safer for everyone to be open, share, and discuss challenges without fear of judgment by verifying intentions and asking for clarification if needed.
Appreciate differences
Embrace the fact that our unique perspectives can positively influence conversation.
Transform conflict
Approach conflicts as opportunities to learn and improve, seeking to transform disagreements into productive conversations that lead to resolution and progress.
Contact us
For more information, call us at 1-844-750-1648 or email us: DND.SMSRC-CSRIS.MDN@forces.gc.ca.