The Physical Rehabilitation Team provides assessment, education, and treatment for musculoskeletal conditions and functional limitations.

Physical Rehabilitation services are not self-referred. Members requiring these services must first be assessed and referred by their Primary Care team.

• Hours of Operation: Monday to Friday: 0730–1200 hrs and 1300–1530 hrs
• Phone: 506-422-2000, Ext. 432-3621
• Physiotherapy Sick Parade: Monday to Friday: 0730–1130 hrs. Availability may be affected by staffing and can be cancelled on short notice. Access is coordinated through Primary Care.

Physical Rehabilitation offers three group rehabilitation classes, each running three times per week for one hour. Access to these classes is arranged through your treating physiotherapist:

1. Back Rehabilitation Class
2. Proprioception Class
3. Functional Rehabilitation Class

Office Hours

Monday to Friday: 0800–1500 hrs

Contact Information

Email is the preferred method of communication.

Phone: 506-422-2000, ext. 432-3227
Email: jennifer.noseworthy@forces.gc.ca
Fax: 506-422-1542

No-Shows and Missed Appointments

The benefit codes for missed medical and dental appointments have been removed from the applicable Programs of Choice. Consequently, fees for missed appointments are not covered for CAF members under the Federal Health Claims Processing Services.

If a civilian health care provider charges a fee for a missed appointment, Medavie Blue Cross will direct the provider to bill the member directly.

Using Blue Cross Without Prior Approval

CAF members must normally obtain their medical and dental care through the CAF health care system. If a required service is unavailable within the CAF system, the member may be referred to a civilian health care provider.

Before obtaining civilian care, members should consult their CDU to ensure the referral is appropriate and the service is covered under the CAF Spectrum of Care. Some services require preauthorization. When applicable, 42 CF H Svcs C will provide the member or civilian provider with a preauthorization number.

Members who obtain services without the required preauthorization may be responsible for the costs and may not be eligible for reimbursement.

Medavie Blue Cross Member Portal

Register for the Member Portal (You are now leaving the Government of Canada website.)

Members who have not previously registered must use the full name displayed on their Blue Cross card.

1. Visit the Medavie Blue Cross Member Portal.
2. Select Let us help to create an account.
3. Select CAF member.
4. Select Register now and follow the instructions.
5. Once registered, verify your eligibility in the Claims and Payments section.

Vision Care

For complete information, consult Supplemental Health Care – Vision Care Benefits – Canada.ca.

• Log in to the Member Portal and confirm your last date of service under Claims – POC 14: Vision Care.
• Ensure that two full calendar years have passed since your last vision care claim.
• Maximum coverage amounts effective 1 July 2025 are:
  • $600 for eyeglasses
  • $180 for an eye examination—the CF 2007 form is required
• Eyeglasses may be purchased online or from a provider of your choice.
• Coverage and direct-billing arrangements vary by provider.
• You may be required to pay for the service or purchase upfront and submit a reimbursement claim.

After-Hours Medical Care

• Your Blue Cross card may be used at an emergency department or walk-in clinic when CAF medical services are unavailable.
• When the CAF pharmacy is closed, prescriptions may be filled at a civilian pharmacy using your Blue Cross card.

If You Pay Out of Pocket

Keep the following documents:

• The invoice
• Proof of payment
• The original pharmacy receipt, including receipts for any in-pharmacy assessment related to a prescription

Member Reimbursement Claims

Member reimbursement claims are submitted to Medavie Blue Cross by fax. Processing generally takes 10–20 business days from the date the claim is received. It may take up to 30 business days if additional review or clarification is required.

Claim status updates may not be immediately available during the processing period.

To Help Prevent Delays

• Ensure that the Member Reimbursement Form is complete and legible.
• Scan all documents; do not submit photographs.
• Combine all forms and receipts into a single PDF.
• Name the file using the following format: Last Name–Service Number.

Incomplete or unclear submissions will delay processing.

Members are encouraged to use providers registered with Medavie Blue Cross. Registered providers may be able to bill Medavie Blue Cross directly, reducing out-of-pocket expenses. A list of registered providers is available through the Member Portal.

Reporting Requirements

In accordance with QR&O 34.13 – Control of Medical Care, members who obtain medical care outside the CAF health care system must report to their CDU on their first day back on duty.

Obtain a discharge summary or consultation report for your health record. Alternatively, ask the clinic, emergency department or pharmacy to fax the documentation to the Medical Records Section.

Pharmacy Reimbursements

Pharmacy reimbursement claims require original prescription receipts and must be submitted directly to the Pharmacy Team.

Original documents may be delivered in person to the 42 CF H Svcs C Pharmacy.

To help prevent delays, ensure that your submission includes:

• The original prescription receipt from the pharmacy
• Proof of purchase or a paid-in-full receipt
• A completed Member Reimbursement Form

For pharmacy-related questions, contact 42HPharm@forces.gc.ca.

The Medical Records Section can assist current and former CAF members in obtaining copies of their military health records.

Hours of Operation

• Monday, Tuesday, Wednesday and Friday: 0730–1530 hrs
• Thursday: 0730–0930 hrs

Contact Information

Email: 42HealthMedRec@forces.gc.ca
Reception: 506-422-2000, ext. 432-3570 or 432-3675
Team Lead: 506-422-2000, ext. 432-3570
Fax: 506-422-1542

Obtaining Your Medical Records

Your military health records may be available through your local clinic, the Department of National Defence (DND), or Library and Archives Canada (LAC), depending on your current service status and release date.

Currently Serving or Released Less Than One Year Ago

CAF members who are currently serving or who were released less than one year ago may request a copy of their personal health information directly from the appropriate CAF medical or dental records section.

To request medical records from 42 Canadian Forces Health Services Centre Gagetown, contact the Medical Records Section using the information above.

You may submit your request using form DND 4794 – Informal Request for Copies of One’s Own Personal Health Information from CAF Health Records. This form is accessible only through the National Defence network.

For dental records, contact your CAF dental clinic directly.

Released More Than One Year Ago

If you were released more than one year ago, your military health records may be held by either DND or LAC.

Email RDT-DM@forces.gc.ca to request a copy. You may use the DND 4794 – Informal Request for Copies of One’s Own Personal Health Information from CAF Health Records, which is accessible only through the National Defence network.

If DND no longer holds your records, your request will be redirected or you will be provided with instructions for obtaining them from Library and Archives Canada.

For additional information, visit Request military records and service files – Canada.ca.

If you require medical screening for a deployment or other operational requirement, contact your Unit Operations Cell first. Your Unit Operations Cell will coordinate with the 42 CF H Svcs C Operations Cell to initiate the required medical screening.

Members should not contact the 42 CF H Svcs C Operations Cell directly or report to the clinic for a screening until they have been provided with instructions.

Once the request has been received, the appropriate medical requirements will be identified and the member will be advised of any appointments, testing, immunizations, documentation, or other actions required.

The following requests must be initiated and coordinated through the member's Unit Operations Cell:

• Operational deployment screening for domestic and international operations
• International course screening
• Domestic high-readiness screening
• Domestic isolated or semi-isolated screening
• Domestic course screening, depending on the course requirements
• International exercise screening

The following do not require a request through the Unit Operations Cell and can be booked directly through your CDU:

• Routine medical appointments
• Routine immunization appointments
• Routine Periodic Health Assessments (PHA)
• Follow-up appointments
• Release PHA Parts 1 and 2
• Temporary Medical Category reassessment or removal
• Voluntary or Compulsory Occupational Transfer PHA Parts 1 and 2
• Aircrew, diver, or submariner medical examinations, including initial and review examinations
• Canadian Special Operations Forces Command routine screening assessments
• Medical appointments or testing required for a specific domestic course
• International screening appointments once the appropriate international screening authority has advised the member of the specific medical requirements

Medical requirements vary depending on the destination, activity, course, occupation, and nature of the task. Members should not book medical appointments in anticipation of a screening requirement unless they have been advised of the specific requirements.

For international screenings, members should follow the instructions provided by the appropriate international screening authority before arranging individual medical appointments.

Members identified for high-readiness requirements must have their screening initiated through their Unit Operations Cell. The 42 CF H Svcs C Operations Cell will coordinate the medical component and advise the member of any required actions.

Medical screening associated with an isolated or semi-isolated posting must be initiated through the member's Unit Operations Cell. Members will be contacted with instructions regarding any required medical assessments, documentation, or appointments.

Medical requirements for courses vary. Some courses require a coordinated medical screening initiated through the Unit Operations Cell, while others require only specific medical appointments or testing that can be arranged directly through the member's CDU.

Members should review their course instructions and consult their Unit Operations Cell if they are unsure which process applies.

Respiratory illnesses, including COVID-19 and influenza, have decreased in New Brunswick. Accordingly, personnel presenting to 42 CF H Svcs C with respiratory symptoms are recommended, but not required, to wear a mask.

To support patient safety and the delivery of appropriate care, all patients are required to present their NDI 20 when seeking care at 42 CF H Svcs C. Members who do not provide the required identification will not be permitted entry to the building.

Effective November 2018, the benefit codes for missed medical and dental appointments were terminated from the respective Programs of Choice. Missed appointments are no longer covered for CAF members under the Federal Health Claims Processing Service.

If a civilian health care provider chooses to charge for a no-show or missed appointment, Medavie Blue Cross will direct the provider to bill the CAF member directly.

Effective 22 June 2026, 42 CF H Svcs C implemented a Daily Patient Safety Limit for same-day care. The measure was introduced by the Acting Base Surgeon to ensure the clinic continues to provide safe and appropriate care when available clinical capacity is limited.

The Patient Safety Limit represents the maximum number of patients the clinic can safely accommodate for same-day care based on available health care providers, staffing levels, clinical complexity, and overall clinic capacity. The limit is reviewed each morning by the Base Surgeon and may vary from day to day.

Once the daily limit has been reached, the Base Surgeon provides members who cannot be accommodated with alternative care options, which may include reporting to a civilian health care facility when clinically appropriate or returning to the clinic on the following working day.

For a medical emergency, call 911 or report to the nearest emergency department.

Present to the clinic during our hours of operation:

Monday, Tuesday, Wednesday and Friday: 0730–1530 hrs
Thursday: 0730–0930 hrs

Healthcare and occupational health needs can be complex, and the service you think you need may not always be the one that can help you most effectively. Let our team assess your needs and connect you with the right service or clinician.

The health care you are entitled to depends on your type and length of service:

• Regular Force members and Reserve Force members serving on Class C or Class B service of 181 consecutive days or more are entitled to the full range of CAF health care benefits.
• Reserve Force members serving on Class A or Class B service of 180 days or less can receive assessment and care from Canadian Forces Health Services for immediate health needs. For other health care needs unrelated to military service or for chronic conditions, members generally receive care through their civilian health care provider. Entitlements may differ when an illness or injury is attributable to military service.

For more information, including specific entitlements for Reserve Force members, visit Health care for reservists – Canada.ca.

We do not always have enough clinicians available to see every patient immediately upon arrival. To ensure you receive the right care as quickly as possible, a member of our nursing team will assess your needs and help connect you with the most appropriate clinician or service.

Although wait times can vary depending on patient volume, clinical urgency, and provider availability, patients at 42 CF H Svcs C are typically seen within 2 to 3 hours. This compares favourably with the longer waits that can occur in local civilian emergency departments.

Your entitlement to medical care is outlined in Queen's Regulations & Orders (QR&O) Volume I, Chapter 34 – Medical Services. QR&O 34.07 specifies that CAF medical care in Canada is normally provided through CAF facilities/personnel or through civilian services when appropriately authorized; emergency care may be obtained from other sources when CAF care is unavailable or the urgency of the situation requires it.

• For emergencies or life-threatening conditions, always call 911 or go to the nearest emergency department.
• For non-emergency care, contact 42 CF H Svcs C first. Civilian medical care generally requires appropriate authorization. If you seek non-emergency civilian care without authorization, you may be responsible for the cost of that care.
• Civilian healthcare providers may provide medical treatment, but CAF-specific occupational health requirements—including Medical Employment Limitations and occupational health advice to the chain of command—must be coordinated through Canadian Forces Health Services.

If you are deploying, advise your unit Operations cell. They will coordinate directly with the 42 CF H Svcs C Operations cell to arrange the medical portion of your Departure Assistance Group (DAG).

The medical DAG process is centralized at 42 CF H Svcs C to help us coordinate deployment screenings efficiently. You do not need to contact our Operations cell directly or report to the clinic until our team contacts you with further instructions.

The DAG forms part of the CAF’s mission-specific readiness screening requirements for deployments. 

INCAN (In Canada) Posting:
The INCAN screening process begins with your unit Operations cell. Let them know that you require medical screening for an INCAN posting. Our team will provide your Operations cell with a checklist for you to complete and will contact you directly to arrange any required appointments.

OUTCAN (Outside Canada) Posting:
The OUTCAN screening process is centralized in Ottawa. Contact your unit Operations cell for information and instructions. 42 CF H Svcs C will support any medical requirements or tasks requested by the national OUTCAN screening team.

The Medical Category System is described in the Canadian Armed Forces Medical Standards (CFP 154) and Annex A – The Medical Category System.

If you have an illness or injury that requires Medical Employment Limitations (MELs) for more than 30 days, you may be assigned a Temporary Medical Category (TCAT). A TCAT documents your medical limitations and communicates the appropriate employment restrictions to your chain of command.

A TCAT does not automatically expire on its anticipated end date. Your MELs remain in effect until you are medically reassessed and the limitations are changed or removed.

If your limitations remain in place for more than 12 months, your file may be referred to the Directorate of Medical Policy (D Med Pol) to determine whether a Permanent Medical Category (PCAT) is required.

If a PCAT includes MELs that do not meet the requirements of the Universality of Service, this may result in an occupational transfer or release from the CAF, following the applicable administrative review process.

For questions regarding medical procedures, processes, or specific situations involving your members, contact your unit’s CDU PCN. If you do not have your PCN’s contact information, please contact your CDU by phone or email for assistance.

To report an injury or medical incident involving a member, contact both your CDU PCN and the 42 CF H Svcs C Operations cell. Please report incidents as soon as possible so that we can provide timely support to the member and their chain of command.