Defence Team: Make Timeliness a Habit

May 13, 2022 - Defence Stories

Employees and Managers play a critical role in preventing pay issues. Follow these guidelines to help ensure you are paid accurately and on-time:

Employees: Make sure your manager is correctly identified in Phoenix (accessible only on the National Defence network). If you have changed positions or have a new manager, you must update this information before you submit any transactions. This allows your manager to:

• validate your work schedule in Phoenix
• enter time on your behalf
• approve any payable time or leave without pay (LWOP) for five days or less that you enter via Self-Service

Employees who are in an acting position must also link themselves to their Section 34 manager (even if the manager has not changed). Acting appointments create a new employee record and information is not copied from their substantive position employee record.

Important note: Phoenix does not automatically notify your manager when you submit a transaction. Please let your manager know that there is a transaction that requires their attention.

Section 34 Managers: it is critical that you review and action your employee’s pay requests every week within Phoenix Manager Self-Service. For detailed instructions on how to access and approve transactions, please read the How to Approve Payable Time Training Aid (accessible only on the National Defence network). If you are unsure of how to proceed with a transaction, contact Time and Labour Services and Support and a Timekeeper will help you through the process.

Managers have a direct impact in preventing further pay issues by submitting requests in advance and regularly checking for requests that are awaiting approvals. Make it a weekly habit to check for requests awaiting your approval.

For questions about HR, access HR Connect RH online (accessible only on the National Defence network) or by calling 1-833-747-6363 (for Defence Team use only).