Issues when changing direct deposit information in Phoenix

August 10, 2021 - Defence Stories

Public Services and Procurement Canada (PSPC) has identified a system issue. When employees attempt to change direct deposit information via the Employee Self-Service function in the Phoenix pay system, the information does not update.

PSPC is currently working on a corrective measure to address this issue and will provide more information once resolved. If you are unsuccessful with updating direct deposit information via the Employee Self Service function, please contact the Client Contact Centre and provide your new banking information.