Practical PPC Processes
Members and their families will feel supported and involved in their care if these practical processes are implemented on base clinics, creating a person-partnered environment.
Caption
An image comprising of six segmented connected in a circle. Starting at the 11 o'clock position and navigating in a clockwise direction are the following processes:
Develop rapport with patients: Start by establishing a positive relationship with each member, listen to their concerns, and show empathy towards their situation.
Involve patients in decision-making: Involve patients (and their families/friends) in the decision-making process, give them insight into their options, and work together to identify the best course of treatment for them.
Provide comprehensive information: Provide patients with clear and comprehensive information about their health condition, including diagnosis, prognosis, and treatment options.
Continuous communication: Maintain open lines of communication with patients throughout their care and provide ongoing support, feedback, and information.
Customize care plans: Develop personalized care plans for each patient based on their individual needs, values and preferences.
Focus on patient preferences: Each member has unique set of values and preferences, and incorporating these into the care plan can help ensure that they receive care that aligns with their goals and priorities.
Steps to Achieve Steady State:
- ASSESS: Each base clinic will complete an assessment (adapted from the ’Strategies for Leadership: A hospital Self-Assessment Inventory’) to determine what their current strengths and weaknesses in terms of PPC are.
- OBJECTIVES: Reflecting on the themes identified from the assessment, SMART objectives will be determined for each base clinic. These SMART objective(s) will reflect the overall Strategic Goals of PPC:
- improve patient outcomes;
- increase member/patient satisfaction;
- better communication between patients, their families, CoC and healthcare providers;
- establish a more personalized approach to care.
- Note: Use the priority matrix (impact on member/patient v feasibility) to determine which of the identified objectives takes priority.
- ACTION: Develop an action plan – identify the problem(s), set objective(s), determine steps to take and set timeframes to achieve these steps, and allocate required resources.
- EVALUATION: Evaluate each action plan using the adapted assessment tool.
- If objective has been achieved, share success stories with your team and Person-Partnered Care Advisory Committee (PPCAC) and start the cycle again by defining a new objective.
Steps to Practical Process Framework for Implementing PPC in CFHS:
- Needs assessment
- Policy development
- Training and education
- Family/Designated Care Partner identification and consent
- Communication and Information sharing
- Family/Designated Care Partner engagement in appointments
- Documentation and record-keeping
- Evaluation and continuous improvement
- Ongoing support and resource development