How do I file a complaint?

If you are not satisfied with the manner in which your request was processed under the Access to Information Act , you have the right to file a complaint with the Information Commissioner of Canada :

• The Information Commissioner of Canada
  30 Victoria Street
  Gatineau, Québec K1A 1H3
  Toll-free: 1-800-267-0441
  Fax: 819-994-1768

If you are not satisfied with the manner in which your request was processed under the Privacy Act , you have the right to file a complaint with the Privacy Commissioner of Canada :

• The Privacy Commissioner of Canada
  30 Victoria Street
  Gatineau, Québec K1A 1H3
  Toll-free: 1-800-282-1376
  Phone: (819)994-5444
  Fax: (819)994-5424
  TTY: (819)994-6591

In either scenario, you may wish to contact us before doing so as we may be able to rectify the situation or may be able to more clearly explain why we could not provide the information to you.