Accessibility feedback process at the Department of Finance Canada

Your feedback will help the Department of Finance Canada identify and break down accessibility barriers. Provide feedback on the Department of Finance Canada’s Accessibility plan, your experience of our accessibility, or any other matter related to accessibility. Find out how we'll use your feedback.

On this page

• How to provide feedback
• Submit anonymous feedback
• If you want a response
• What we do with your feedback
• Request an alternate format

How to provide feedback

You can send your feedback by using the feedback form, or by email, phone or mail using the contact information listed below. You can also send your feedback anonymously. We will acknowledge receipt of your feedback in the same way you sent us your feedback, unless the feedback was provided anonymously.

• Accessibility feedback form
• Video Relay Services (American Sign Language or Québec Sign Language)
• TTY: 613-369-3230

You can also contact our Accessibility Team:

• Octavia James, Director, Diversity and Inclusion
  Email: accessibility.accessibilite@fin.gc.ca
  Phone: 1-833-712-2292
  Mail: 90 Elgin Street, room 10-108, Ottawa, Ontario K1A 0E1

Submit anonymous feedback

If you want to provide anonymous feedback:

• do not state your name or provide any other identifying information (for example, your email address or phone number)
• do not include your return address on the envelope if you send feedback by mail

If you want a response

If you’ve asked for a response, we will respond in the same way that you communicated with us.

Finding answers to more complex issues might take time. If that’s the case for your feedback, we’ll still follow up to let you know what we’re doing.

Online form or email feedback

We will respond by email within 5 business days.

Phone feedback

We will respond by phone within 5 business days.

Mail-in feedback

We will respond by mail within 5 business days plus mailing time.

What we do with your feedback

We analyze feedback for trends and patterns. We don’t identify individuals in our reports.

The only time your feedback will be connected to you is when you request a personal response from our Accessibility Team.

We publish annual progress reports in the years between Accessibility Action Plans. In these progress reports, we report on the feedback we receive and how we are taking it into consideration.

Request an alternate format

You can request an alternate version of our feedback process, Accessibility Action Plans or progress reports by email at accessibility.accessibilite@fin.gc.ca or telephone at 1-833-712-2292.

Formats available:

• print
• large print (larger and clearer font)
• braille (a system of raised dots that people who are blind or who have low vision can read with their fingers)
• audio (a recording of someone reading the text out loud)
• electronic formats that are compatible with adaptive technology