Employee Assistance Program at Correctional Service Canada

Correctional Service Canada offers all employees an Employee Assistance Program (EAP). This program is a voluntary and confidential support service. It helps employees and their eligible family members by:

• addressing concerns that affect their personal and work well-being
• providing professional, short-term, problem-solving services; and
• providing support in difficult and stressful situations

Some examples to utilize the EAP include:

• bereavement
• relationship difficulties
• depression
• conflict
• addiction
• financial/legal issues
• trauma
• stress

Accessing the Employee Assistance Program

There are 2 components of the EAP; an internal network and external network of supports and resources.

Internal referral agents

The core of the program is the internal EAP, which consists of a network of specially trained referral agents who provide confidential services for CSC employees.

Referral agents are peers who volunteer to help. They provide:

• information about the program
• information about available internal or external resources; and
• a listening ear and emotional support

These agents are at all sites, in every region across Canada. More information on how to contact a referral agent is available on the EAP referral agents page (internal resource only)

External resources

The EAP also includes external services that are accessible to:

• all CSC employees; and
• their eligible family members

TELUS Health

CSC has joined many other departments across the Public Service and have partnered with TELUS Health as their external EAP service provider. TELUS Health is a global company that offers a confidential Employee Assistance Program and innovative well-being resources that you and your eligible family members can use every single day.

• Eligibility and confidentiality
• Types of situations Telus Health helps with
• What Telus Health specialists do
• How to access Telus Health

Eligibility and confidentiality

The short-term external counselling services are free of charge for:

• CSC Employees (including CX recruits, casual employees, students, and retirees up to 6 months after last day worked)
• Spouse/common law partner
• Children aged 25 or under living at home or away while enrolled in full time studies; and
• Survivors (after employee passing, for 6 months after last day worked)

It is confidential and voluntary.

TELUS Health has a large network of 3,000 counsellors from coast to coast.

Types of situations TELUS Health helps with

TELUS Health can help you with a variety of situations. Counsellors provide access to support and services in the areas of:

• social
  • work relationships
  • career planning
  • parenting
  • elder care
• mental
  • stress
  • anxiety
  • depression
  • grief
• financial:
  • debt management
  • legal consultation
  • estate planning
  • separation
• physical wellbeing:
  • sleep
  • addiction

What TELUS Health specialists do

TELUS Health Specialists help you address issues you may be facing including:

• offer expert advice and work-life strategies
• connect you to financial or legal professionals
• refer you to counselling, and
• recommend resources such as community agencies

How to access TELUS Health

1-855-709-2477 / TTY: 1-877-338-0275
TELUS Health: username is csc-scc, password is Canada

You can access these services through:

• in-person meetings
• telephone or video counselling
• online chat options, or
• self-learning

TELUS Health has different options to access their services

Online

To access TELUS Health online:

1. Access the TELUS Health login page using the Google Chrome web browser
2. In the Username field, enter csc-scc
3. Select Next
4. In the Password field, enter Canada
5. Select Remember Me
6. Select Log In

After logging in, you can:

• Visit the Support and Resources section to access hundreds of:
  • articles
  • eBooks
  • infographics
  • audio recordings
  • toolkits, and more.
• Access the Well-Being tab for more information and tools.

Mobile app

The app is the best way to keep TELUS Health with you on the go, wherever you go. It is available for use on mobile phones and tablets.