Accessibility feedback process at Correctional Service Canada

Your feedback will help Correctional Service Canada identify and break down accessibility barriers. Provide feedback on Correctional Service Canada’s Accessibility Plan, your experience of our accessibility, or any other matter related to accessibility. Find out how we'll use your feedback.

On this page

• How to provide feedback
• Submit anonymous feedback
• If you want a response
• What we do with your feedback
• Request an alternate format

How to provide feedback

• Accessibility feedback form
• Video Relay Services (American Sign Language or Langue des signes québécoise)

You can also contact our Accessibility Office. The Director of Human Resources Planning, Official Languages and Employment Equity division will ensure all feedback is shared with the relevant stakeholders in the organization for their consideration when taking actions to prevent and remove barriers.

• Email: csc_accessibility_feedback-retroaction_accessibilite_scc.gen-nat@csc-scc.gc.ca
• Phone: 1-833-390-4053
• Mail:
  • Human Resources Planning, Official Languages and Employment Equity
    Correctional Service of Canada
    Mailbox #9
    340 Laurier Ave West
    Ottawa Ont K1A 0P9

Feedback will be acknowledged through the same means by which it was received, unless it was received anonymously.

Submit anonymous feedback

If you want to provide anonymous feedback:

• do not state your name or provide any other identifying information (for example, your email address or phone number)
• state that you would like your feedback to remain anonymous if your email address includes your name
• do not include your return address on the envelope if you send feedback by mail

If you want a response

If you’ve asked for a response, we will respond in the same way that you communicated with us.

Finding answers to more complex issues might take time. If that’s the case for your feedback, we’ll still follow up to let you know what we’re doing.

Online form or email feedback

We will respond by email within 5 business days.

Phone feedback

We will respond by phone within 5 business days.

Mail-in feedback

We will respond by mail within 15 business days plus mailing time.

What we do with your feedback

We analyze feedback for trends and patterns. We don’t identify individuals in our reports.

The only time your feedback will be connected to you is when you request a personal response from our Accessibility Team.

We publish annual progress reports in the years between accessibility plans. In these progress reports, we report on the feedback we receive and how we are taking it into consideration.

Request an alternate format

You can request an alternate version of our feedback process, accessibility plans or progress reports by the following methods:

• Email: CSC_Accessibility_Feedback-Retroaction_Accessibilite_SCC.GEN-NAT@CSC-SCC.GC.CA

• Phone: 1-833-390-4053
• Mail:

  • Human Resources Planning, Official Languages and Employment Equity
    Correctional Service of Canada
    Mailbox #9
    340 Laurier Ave West
    Ottawa Ont K1A 0P9