Before connecting with the EDI and select portal support team

The Canada Border Services Agency (CBSA) has a dedicated team that offers technical support for multiple electronic data interchange (EDI) applications used to transmit data and documents at various stages of the commercial importing and exporting process. The same team also offers technical support for the eManifest Portal and the Canadian Export Reporting System (CERS) Portal.

Before you contact this technical support team for help, consult this list for information they will ask you to provide.

Accelerated Commercial Release Operations Support System (ACROSS)

Transaction number^{Footnote 1}

Advance commercial information: Air and marine modes of transportation (ACI)

Depending on the type of data being sent, you will need to provide the CBSA with one of the following pieces of information:

Cargo control number (CCN)^{Footnote 2}
Supplementary reference number (SRN)^{Footnote 3}
Conveyance reference number (CRN)^{Footnote 4}

Canadian Export Reporting System (CERS)

Business Number^{Footnote 7}

eManifest highway and rail

Cargo control number (CCN)^{Footnote 2}
Conveyance reference number (CRN)^{Footnote 4}

eManifest house bills

House bill Cargo Control number^{Footnote 5}
Close message^{Footnote 6}

Release Notification System (RNS)

Transaction number^{Footnote 1}
Cargo control number (CCN)^{Footnote 2}

Definitions

Footnote 1

Transaction number: A transaction number is composed of numbers only and is 14 characters. The first five digits of the transaction number is the broker's or importer's account security number (for example, 12345123456789).

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Footnote 2

Cargo control number (CCN): Also referred to as a transport document number, a master bill of lading or an air waybill, a CCN is a reference number assigned by a carrier or a carrier's agent to transport a shipment. This number can be up to 25 characters and contain both numbers and letters. A CCN starts with a CBSA-approved carrier code, which is a 4-character code assigned to a consortium carrier. A carrier code may be comprised of a combination of numbers and letters or just numbers.

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Footnote 3

Supplementary reference number (SRN): Also referred to as a House Bill of lading, an SRN provides supplementary data for a CCN. This number can be up to 25 characters and contain both numbers and letters. An SRN starts with a carrier code, which is a 4-character code assigned to either the carrier or freight forwarder sending the transmission.

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Footnote 4

Conveyance reference number (CRN): This is a unique reference number given by the carrier to a certain journey or departure. This number can be up to 25 characters and contain both numbers and letters. A CRN starts with a carrier code, which is a 4-character code assigned to a consortium carrier.

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Footnote 5

House Bill Cargo Control Number: Also referred to as a transport document number, a master bill of lading or an air waybill, a House Bill Cargo Control Number is a reference number assigned by a carrier or a carrier's agent to transport a shipment.

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Footnote 6

Close message: The Close message is provided by the freight forwarder to identify all House Bills related to a consolidated primary cargo document or a consolidated House Bill document for closure purposes.

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Footnote 7

Business number: a unique, 9-digit number - the standard identifier for businesses. It is unique to a business or legal entity.

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2026-05-15

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