Immigration and citizenship

Taxpayers’ Ombudsperson 2026-06-16T10:00:00-05:00 tag:taxpayersrights.gc.ca,2022-12-13:mbsmn-eng Copyright (c) 2006, Government of Canada http://www.oto-boc.gc.ca/images/clf2/sig-eng.gif EDDS Feed Generator 1.0 Taxpayers’ Ombudsperson wants your feedback on T1 adjustment delays and complaint options at the Canada Revenue Agency tag:taxpayersrights.gc.ca,2026-08-20:mbsmn-eng1731 2026-08-20T10:00:00-05:00 2026-08-20T10:00:00-05:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, August 20, 2026 – The Taxpayers’ Ombudsperson, Mr. François Boileau, is seeking your input related to Canada Revenue Agency (CRA) delays in processing complex T1 adjustment requests and the options available to resolve complaints at the CRA.

Taxpayers’ Ombudsperson’s 2025–2026 annual report highlights surge in complaints and seven recommendations to the Canada Revenue Agency for service improvement tag:taxpayersrights.gc.ca,2026-06-16:mbsmn-eng1730 2026-06-16T10:00:00-05:00 2026-06-16T10:00:00-05:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, June 16, 2026 - Canada’s Taxpayers’ Ombudsperson, Mr. François Boileau, has released his annual report, In Pursuit of Better Service: Taxpayers Deserve More, which was tabled Friday in the House of Commons by Mr. Ryan Turnbull, Parliamentary Secretary to the Minister of Finance and National Revenue and to the Secretary of State (Canada Revenue Agency and Financial Institutions).

Taxpayers’ Ombudsperson announces examination into Canada Revenue Agency delays in processing complex T1 adjustment requests tag:taxpayersrights.gc.ca,2026-06-11:mbsmn-eng1729 2026-06-11T10:00:00-05:00 2026-06-11T10:00:00-05:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, June 11, 2026 – The Taxpayers’ Ombudsperson, Mr. François Boileau, has opened a systemic examination into delays taxpayers are experiencing when the Canada Revenue Agency (CRA) determines that a T1 adjustment is complex.

Taxpayers’ Ombudsperson announces examination into options available to resolve complaints at the Canada Revenue Agency tag:taxpayersrights.gc.ca,2026-06-02:mbsmn-eng1728 2026-06-02T10:00:00-05:00 2026-06-02T10:00:00-05:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, June 2, 2026 – The Taxpayers’ Ombudsperson, Mr. François Boileau, has opened a systemic examination into the options available to taxpayers who experience issues with the Canada Revenue Agency (CRA). Specifically, the Office of the Taxpayers’ Ombudsperson (OTO) will look into what options are available and whether the processes are fair and efficient.

Taxpayers’ Ombudsperson asks Canada Revenue Agency to strengthen its online resources to improve taxpayer experience tag:taxpayersrights.gc.ca,2026-04-09:mbsmn-eng1727 2026-04-09T10:00:00-05:00 2026-04-09T10:00:00-05:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, April 9, 2026 – The Taxpayers’ Ombudsperson, Mr. François Boileau, has requested that the Canada Revenue Agency (CRA) make improvements to its online resources to help reduce the number of calls to its contact centres.

Statement from Taxpayers’ Ombudsperson about upcoming tax-filing season tag:taxpayersrights.gc.ca,2026-02-19:mbsmn-eng1726 2026-02-19T10:00:00-05:00 2026-02-19T10:00:00-05:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, February 19, 2026 – Tax season officially launches next week.

Statement from Taxpayers’ Ombudsperson about the renewal of grant program for free tax clinics tag:taxpayersrights.gc.ca,2026-02-05:mbsmn-eng1725 2026-02-05T10:00:00-05:00 2026-02-05T10:00:00-05:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, February 5, 2026 – I was pleased to see the announcement from the Honourable Wayne Long, Secretary of State (Canada Revenue Agency and Financial Institutions), that the Grant program for the Community Volunteer Income Tax Program (CVITP) and the Income Tax Assistance – Volunteer Program (ITAVP) in Quebec has been extended for another three years.

Statement from the Taxpayers’ Ombudsperson about the end of the Canada Revenue Agency’s 100-day Service Improvement Plan tag:taxpayersrights.gc.ca,2025-12-11:mbsmn-eng1724 2025-12-11T10:00:00-05:00 2025-12-11T10:00:00-05:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, December 11, 2025 – Today marks the end of the 100-day plan that the Canada Revenue Agency (CRA) was directed to put in place to strengthen services, improve access, and reduce delays.

Taxpayers’ Ombudsperson calls for improvements at the Canada Revenue Agency to address delays impacting persons with disabilities tag:taxpayersrights.gc.ca,2025-12-03:mbsmn-eng1723 2025-12-03T13:30:00-05:00 2025-12-03T13:30:00-05:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, December 3, 2025 – The Taxpayers’ Ombudsperson has asked the Canada Revenue Agency (CRA) to improve the processing of complex T1 adjustments for persons with disabilities and their supporting family members.

Statement from the Taxpayers’ Ombudsperson about the Canada Revenue Agency’s progress halfway through its 100-day service improvement plan tag:taxpayersrights.gc.ca,2025-10-22:mbsmn-eng1722 2025-10-22T13:30:00-05:00 2025-10-22T13:30:00-05:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, October 22, 2025 – Our Office has been closely monitoring the progress that the Canada Revenue Agency (CRA) has been making in the 100-day plan, which it was directed to put in place by the Honourable François-Philippe Champagne, Minister of Finance and National Revenue.

Statement from François Boileau, Taxpayers’ Ombudsperson, on the extension of his term tag:taxpayersrights.gc.ca,2025-09-16:mbsmn-eng1721 2025-09-16T09:30:00-05:00 2025-09-16T09:30:00-05:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, September 16, 2025 – Statement from François Boileau, Taxpayers’ Ombudsperson, on the extension of his term.

Statement from the Taxpayers’ Ombudsperson about 100-day plan to strengthen service at the Canada Revenue Agency tag:taxpayersrights.gc.ca,2025-09-03:mbsmn-eng1720 2025-09-03T09:30:00-05:00 2025-09-03T09:30:00-05:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, September 3, 2025 – Statement from the Taxpayers’ Ombudsperson about 100-day plan to strengthen service at the Canada Revenue Agency.

Taxpayers' Ombudsperson releases his fifth and final annual report tag:taxpayersrights.gc.ca,2025-06-20:mbsmn-eng1719 2025-06-20T10:30:00-05:00 2025-06-20T10:30:00-05:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, June 20, 2025 - Canada’s Taxpayers’ Ombudsperson, Mr. François Boileau, has released his annual report, Clearing the Path, which was tabled today in the House of Commons.

Statement from the Taxpayers’ Ombudsperson congratulating the new Minister of Finance and National Revenue tag:taxpayersrights.gc.ca,2025-05-14:mbsmn-eng1718 2025-05-14T10:30:00-05:00 2025-05-14T10:30:00-05:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, May 14, 2025 – I would like to congratulate the Honourable François-Philippe Champagne, Minister of Finance and National Revenue, on his added responsibilities in Cabinet.

Taxpayers’ Ombudsperson makes 11 recommendations after reviewing how the Canada Revenue Agency administers the Canada child benefit for temporary residents tag:taxpayersrights.gc.ca,2025-02-26:mbsmn-eng1717 2025-03-18T10:30:00-05:00 2025-03-18T10:30:00-05:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, March 18, 2025 – Today, the Taxpayers’ Ombudsperson, Mr. François Boileau, released Timing Is Everything, the report on our Office’s examination into issues that could prevent some temporary residents from receiving the Canada child benefit (CCB) in a timely manner.

Taxpayers’ Ombudsperson makes five recommendations after reviewing Canada Revenue Agency’s administration of 2023 bare trust filing requirements tag:taxpayersrights.gc.ca,2025-02-26:mbsmn-eng1716 2025-03-05T10:30:00-05:00 2025-03-05T10:30:00-05:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, March 4, 2025 – Today, the Taxpayers’ Ombudsperson, Mr. François Boileau, released Unintended Consequences, the report on our Office’s examination into how the Canada Revenue Agency (CRA) administered the 2023 filing requirements for bare trusts.

Statement from the Taxpayers' Ombudsperson about the launch of the 2025 tax season tag:taxpayersrights.gc.ca,2025-02-26:mbsmn-eng1715 2025-02-26T10:30:00-05:00 2025-02-26T10:30:00-05:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, February 26, 2025 - It's that time of year again! The Canada Revenue Agency (CRA) officially launched tax-filing season on February 24. From now until April 30, most taxpayers will be getting their paperwork in order to file their 2024 income tax and benefit returns.

Statement from the Taxpayers’ Ombudsperson welcoming the new Minister of National Revenue tag:taxpayersrights.gc.ca,2024-12-20:mbsmn-eng1714 2024-12-20T11:30:00-05:00 2024-12-20T11:30:00-05:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, December 20, 2024 – I would like to welcome the new Minister of National Revenue, the Honourable Élisabeth Brière, as the Honourable Marie-Claude Bibeau moves on to the next stage of her career.

Taxpayers’ Ombudsperson is pleased that the Canada Revenue Agency is exempting bare trustees from the 2024 filing requirement tag:taxpayersrights.gc.ca,2024-10-31:mbsmn-eng1713 2024-10-31T11:30:00-05:00 2024-10-31T11:30:00-05:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

The Taxpayers’ Ombudsperson, Mr. François Boileau, is pleased that the Canada Revenue Agency (CRA) has proactively waived the 2024 filing requirement for bare trusts, unless it makes a direct request.

OTTAWA, October 9, 2024 – Taxpayers' Ombudsperson releases 2023–2024 Annual Report, Fair Access to Service tag:taxpayersrights.gc.ca,2024-10-09:mbsmn-eng1712 2024-10-09T11:30:00-05:00 2024-10-09T11:30:00-05:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

Canada’s Taxpayers’ Ombudsperson, Mr. François Boileau, released his annual report, Fair Access to Service, which was tabled yesterday in the House of Commons by Ms. Iqra Khalid, Parliamentary Secretary to the Minister of National Revenue. The report provides an overview of the activities of the Office of the Taxpayers’ Ombudsperson (OTO) between April 1, 2023, and March 31, 2024.

Canada Revenue Agency contact centres hours are now extended after Taxpayers' Ombudsperson's request to give taxpayers equal access across Canada tag:taxpayersrights.gc.ca,2024-08-20:mbsmn-eng1711 2024-08-20T11:30:00-05:00 2024-08-20T11:30:00-05:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, August 20, 2024 – The Taxpayers’ Ombudsperson, Mr. François Boileau, made a service improvement request to the Canada Revenue Agency (CRA) in March 2024, asking it to make changes to prevent an issue blocking callers from reaching the CRA during its contact centres’ regular hours of service.

Taxpayers’ Ombudsperson launches systemic examination into Canada Revenue Agency’s 2023 bare trust filing requirements tag:taxpayersrights.gc.ca,2024-07-15:mbsmn-eng1710 2024-07-15T10:00:00-05:00 2024-07-10T10:00:00-05:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, July 10, 2024 – The Taxpayers’ Ombudsperson, Mr. François Boileau, has formally opened a systemic examination into whether the Canada Revenue Agency (CRA) respected taxpayers’ rights in its administration of bare trust filing requirements for the 2023 tax year.

Taxpayers' Ombudsman Electronic Mailing List tag:taxpayersrights.gc.ca,2024-03-26:mbsmn-eng1709 2024-03-26T10:00:00-05:00 2024-03-26T10:00:00-05:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, March 26, 2024 – Taxpayers' Ombudsperson launches systemic examination into delays in Canada child benefit payments for temporary residents.

Taxpayers' Ombudsman Electronic Mailing List tag:taxpayersrights.gc.ca,2023-12-13:mbsmn-eng1708 2023-12-13T10:00:00-05:00 2023-12-13T10:00:00-05:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, December 13, 2023 – The Office of the Taxpayers' Ombudsperson celebrates 15 years of serving Canadians.

Taxpayers' Ombudsman Electronic Mailing List tag:taxpayersrights.gc.ca,2023-11-28:mbsmn-eng1707 2023-11-28T10:00:00-05:00 2023-11-28T10:00:00-05:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, November 28, 2023 – 2022–2023 Annual Report of the Office of the Taxpayers' Ombudsperson: Emphasis on the Taxpayer Bill of Rights.

Taxpayers' Ombudsman Electronic Mailing List tag:taxpayersrights.gc.ca,2023-07-27:mbsmn-eng1706 2023-07-27T10:00:00-05:00 2023-07-27T10:00:00-05:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, July 26, 2023 – Statement from the Taxpayers’ Ombudsperson welcoming the new minister of national revenue

Taxpayers' Ombudsman Electronic Mailing List tag:taxpayersrights.gc.ca,2023-07-13:mbsmn-eng1705 2023-07-13T10:00:00-05:00 2023-07-13T10:00:00-05:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, July 13, 2023 – Taxpayers’ Ombudsperson requests that the Canada Revenue Agency make improvements to respect Canadians’ right to be represented by a person of their choice.

Taxpayers' Ombudsman Electronic Mailing List tag:taxpayersrights.gc.ca,2023-05-30:mbsmn-eng1704 2023-05-30T10:00:00-05:00 2023-05-30T10:00:00-05:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, May 30, 2023 - The Taxpayers’ Ombudsperson, Mr. François Boileau, has sent a service improvement request to the Canada Revenue Agency (CRA), asking it to update its information for Indigenous Peoples on Canada.ca

Taxpayers' Ombudsman Electronic Mailing List tag:taxpayersrights.gc.ca,2023-03-27:mbsmn-eng1703 2023-03-27T12:00:00-05:00 2023-03-27T12:00:00-05:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, March 27, 2023 – Taxpayers’ Ombudsperson releases report on the fairness of the CRA’s audit process for charities

Taxpayers' Ombudsman Electronic Mailing List tag:taxpayersrights.gc.ca,2023-03-08:mbsmn-eng1702 2023-03-08T12:00:00-05:00 2023-03-08T12:00:00-05:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, March 8, 2023 – Statement from the Taxpayers’ Ombudsperson regarding the launch of the 2023 tax season

Taxpayers' Ombudsman Electronic Mailing List tag:taxpayersrights.gc.ca,2022-12-09:mbsmn-eng1701 2022-12-09T12:00:00-05:00 2022-12-09T12:00:00-05:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, December 8, 2022 – Taxpayers’ Ombudsperson requests the Canada Revenue Agency take more action to assist Canadians fleeing abuse or violence

Taxpayers’ Ombudsperson makes five recommendations in his newly released 2020-2021 Annual Report tag:taxpayersrights.gc.ca,2021-12-17:mbsmn-eng1700 2021-12-17T14:00:00-05:00 2021-12-17T14:00:00-05:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, December 16, 2021 – Taxpayers’ Ombudsperson makes five recommendations in his newly released 2020-2021 Annual Report

OTTAWA, December 8, 2021 – Taxpayers’ Ombudsperson requests the Canada Revenue Agency improve the information it provides to those facing violence tag:taxpayersrights.gc.ca,2021-03-19:mbsmn-eng1699 2021-12-09T15:00:00-05:00 2021-12-09T15:00:00-05:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, December 8, 2021 – Taxpayers’ Ombudsperson requests the Canada Revenue Agency improve the information it provides to those facing violence

The Taxpayers’ Ombudsperson opens systemic examination into issues expressed by certain Muslim-led charities tag:taxpayersrights.gc.ca,2021-03-19:mbsmn-eng1698 2021-08-09T09:00:00-05:00 2021-08-09T09:00:00-05:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, August 5, 2021 – The Taxpayers’ Ombudsperson opens systemic examination into issues expressed by certain Muslim-led charities.

Taxpayers' Ombudsman Electronic Mailing List - Upcoming webcasts tag:taxpayersrights.gc.ca,2021-03-19:mbsmn-eng1697 2021-03-19T09:00:00-05:00 2021-03-19T09:00:00-05:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, March 19th, 2021 – The Office of the Taxpayers' Ombudsperson is inviting you to join our live webcasts. Learn more about our Office and how we can collaborate with the Canada Revenue Agency (CRA) to improve service. Have questions or ideas on how we can improve? Your Taxpayers' Ombudsperson wants to hear them.

Taxpayers’ Ombudsperson launches review into the lack in communications regarding access to CRA My Account tag:taxpayersrights.gc.ca,2021-02-23:mbsmn-eng1696 2021-02-23T12:30:00-05:00 2021-02-23T12:30:00-05:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, February 23, 2021 – Taxpayers’ Ombudsperson launches review regarding access to CRA My Account and the steps taken by the CRA to provide affected taxpayers with complete, accurate, and clear information, in a timely manner.

Taxpayers’ Ombudsperson, François Boileau, releases a statement tag:taxpayersrights.gc.ca,2020-12-23:mbsmn-eng1695 2020-12-23T13:30:00-05:00 2020-12-23T13:30:00-05:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, December 22, 2020 – Canada’s Taxpayers’ Ombudsperson, François Boileau, releases a statement regarding the response of Canadians to the service provided by the Canada Revenue Agency on the emergency benefit program.

Taxpayers’ Ombudsman releases report on impact of digital services on vulnerable populations: Taxpayer Rights in the Digital Age tag:taxpayersrights.gc.ca,2020-06-24:mbsmn-eng1694 2020-06-30T15:23:00-05:00 2020-06-30T15:23:00-05:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, June 25, 2020 – In her final publication, Taxpayer Rights in the Digital Age, Taxpayers’ Ombudsman Sherra Profit explores the risks and benefits of the shift to digital services for vulnerable populations.

Taxpayers’ Ombudsman releases final report: Back to Basics tag:taxpayersrights.gc.ca,2020-06-24:mbsmn-eng1693 2020-06-24T15:09:00-05:00 2020-06-24T15:09:10-05:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, June 23, 2020 – Taxpayers’ Ombudsman releases final report calling for the Canada Revenue Agency to embed an understanding of and respect for the Taxpayer Bill of Rights at every level and in all areas of the CRA and increase its accountability to taxpayers by reporting on how it upholds their rights

Taxpayers' Ombudsman releases report urging the CRA to reenvision and expand its Community Volunteer Income Tax Program tag:taxpayersrights.gc.ca,2020-05-20:mbsmn-eng1692 2020-05-20T09:30:00-05:00 2020-05-20T09:30:10-05:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, May 20, 2020 – Taxpayers' Ombudsman releases report urging the CRA to reenvision and expand its Community Volunteer Income Tax Program.

Taxpayers' Ombudsman releases report on the CRA's delays and lack of transparency in processing individual income tax and benefit returns and adjustment requests tag:taxpayersrights.gc.ca,2020-02-21:mbsmn-eng1691 2020-02-21T09:30:00-05:00 2020-02-21T09:30:00-05:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, February 21, 2020 – Taxpayers’ Ombudsman releases report on delays and lack of transparency in the CRA’s processing of individual income tax and benefit returns and adjustment requests

News Release - Taxpayers' Ombudsman announces examination into the impact of the CRA's administration of the Canada child benefit tag:taxpayersrights.gc.ca,2019-12-10:mbsmn-eng1690 2019-12-10T10:45:00-04:00 2019-12-10T10:45:01-04:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, December 10, 2019 – Taxpayers' Ombudsman announces examination into the impact of the CRA's administration of the Canada child benefit

Taxpayers’ Ombudsman presents the 2018-2019 Annual Report: Breaking Down Barriers to Service tag:taxpayersrights.gc.ca,2019-06-11:mbsmn-eng1689 2019-06-11T14:30:00-04:00 2019-06-11T14:30:00-04:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, June 11, 2019 – Taxpayers’ Ombudsman presents the 2018-2019 Annual Report: Breaking Down Barriers to Service

Statement by Canada’s Taxpayers’ Ombudsman on the Disability Advisory Committee’s recommendations to the Disability Tax Credit tag:taxpayersrights.gc.ca,2019-05-29:mbsmn-eng1688 2019-05-29T15:20:00-04:00 2019-05-29T15:20:00-04:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, May 29, 2019 – Statement by Canada’s Taxpayers’ Ombudsman on the Disability Advisory Committee’s recommendations to the Disability Tax Credit.

Statement by Canada’s Taxpayers’ Ombudsman on Budget 2019. tag:taxpayersrights.gc.ca,2019-04-01:mbsmn-eng1687 2019-04-01T15:21:00-04:00 2019-04-01T15:20:00-04:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

OTTAWA, April 1, 2019 – Statement by Canada’s Taxpayers’ Ombudsman on Budget 2019.

Taxpayers' Ombudsman releases report on CRA's debt collection process. tag:taxpayersrights.gc.ca,2019-03-06:mbsmn-eng1686 2019-03-06T11:01:00-04:00 2019-03-06T11:00:00-04:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

An examination into service issues related to legal warnings issued by the Canada Revenue Agency during debt collection procedures.

Taxpayers' Ombudsman Presents the 2017-2018 Annual Report tag:taxpayersrights.gc.ca,2018-12-11:mbsmn-eng1685 2018-12-11T11:01:00-04:00 2018-12-11T11:00:00-04:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

The Taxpayers' Ombudsman, Sherra Profit, released her 2017-2018 Annual Report Effecting Change, which was tabled in Parliament today by the Parliamentary Secretary to the Minister of National Revenue, Deborah Schulte.

Taxpayers' Ombudsman to examine how the CRA communicates to shelters about benefits tag:taxpayersrights.gc.ca,2017-07-18:mbsmn-eng1684 2017-07-18T11:01:00-04:00 2017-07-18T11:00:00-04:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

The examination will focus on the CRA's communication and outreach efforts to shelters regarding benefits that are available to taxpayers and that are administered by the CRA, for example the Canada child benefit.

Taxpayers' Ombudsman releases systemic examination report on CPP/EI decisions tag:taxpayersrights.gc.ca,2017-06-08:mbsmn-eng1683 2017-06-08T11:00:00-04:00 2017-06-08T11:00:00-04:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

The report sheds light on the difficulties that workers and payers have understanding Canada Pension Plan and Employment Insurance (CPP/EI) rulings decisions made by the Canada Revenue Agency.

Taxpayers' Ombudsman to examine CRA's legal warnings to taxpayers when collecting unpaid taxes tag:taxpayersrights.gc.ca,2017-04-11:mbsmn-eng1682 2017-04-11T11:00:00-04:00 2017-04-11T11:00:00-04:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

The examination will focus on how the CRA notifies taxpayers before taking legal action to recover tax debts, and whether the CRA makes information available to the public about the collections measures it can take.

The website of the Office of the Taxpayers' Ombudsman has moved to Canada.ca tag:taxpayersrights.gc.ca,2017-03-17:mbsmn-eng1681 2017-03-17T11:00:00-04:00 2017-03-17T11:00:00-04:00 Government of Canada, Taxpayers’ Ombudsperson http://www.canada.ca/en/taxpayers-ombudsperson/ Ombudsperson@oto-boc.gc.ca

Effective March 7, 2017, our web address has changed from www.oto-boc.gc.ca to www.canada.ca/en/taxpayers-ombudsman.

Taxpayers' Ombudsman's 2015-2016 Annual Report tabled in Parliament tag:taxpayersrights.gc.ca,2016-10-07:mbsmn-eng1680 2016-10-07T15:30:00-04:00 2016-10-07T15:30:00-04:00 Government of Canada, Taxpayers’ Ombudsperson http://www.oto-boc.gc.ca/ Ombudsperson@oto-boc.gc.ca

The 2015-2016 Annual Report of the Taxpayers' Ombudsman, Sherra Profit, was tabled in the House of Commons today by Emmanuel Dubourg, Parliamentary Secretary to the Minister of National Revenue.

Taxpayers' Ombudsman publishes seventh Special Report, "Donor Beware" tag:taxpayersrights.gc.ca,2014-03-19:mbsmn-eng1668 2014-03-19T10:01:00-05:00 2014-03-19T10:01:00-05:00 Government of Canada, Taxpayers’ Ombudsperson http://www.oto-boc.gc.ca/ Ombudsperson@oto-boc.gc.ca

"Donor Beware" examines the sufficiency of the Canada Revenue Agency's warnings about questionable tax shelter schemes.

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