Departmental Results Framework, Indicator 7: Service Satisfaction Index, , General Population Score,7.5 Small Medium Enterprise Score,7.6 Tax Intermediaries Score,7 , ,2023-2024 The blended averages of each audience's scores across the indicator questions for each index,22.1 "The number of target audiences (Individuals, Small & medium enterprises, Tax intermediaries)",3 Average score,7.4