Departmental Results Framework , Indicator 4: Percentage of external service standards targets that are met or mostly met, , ,2021-22 Number of external service standards that met their target (or within 5% of its target),22 Total number of external service standards for the CRA,30 % of external service standards targets that are met or mostly met,74 , External Service Standards , "% of notices of assessment issued within six weeks of receiving digital corporation income tax return (T2) ",Not Met "% of notices of assessment, if applicable, issued within four weeks of receiving digital GST/HST return ",Met % of notices of assessment issued within seventeen weeks of receiving trust (T3) return ,Met % of notices of assessment issued within two weeks of receiving on-time filed digital individual income tax return,Not Met % of notices of assessment issued within eight weeks of receiving on-time filed paper individual income tax return,Not Met % of notices of reassessment or a letter of explanation issued within two weeks of receiving a digital request to change an individual income tax return,Met % of notices of reassessment or a letter of explanation issued within eight weeks of receiving a paper request to change an individual income tax return,Not Met "% of notices and payments, if applicable, issued within eight weeks of receiving a digital Canada child benefit application ",Met "% of notices and payments, if applicable, issued within eleven weeks of receiving paper Canada child benefit application ",Met % of notices of determination of eligibility within eight weeks of receiving Disability Tax Credit Certificate (Form T2201),Met "% of SR&ED1 claims and corporation returns which include a CPTC2 or PSTC3 claim processed within 60 calendar days from the date a complete claim is received, if the claim is not selected for a review or an audit",Met "% of refundable SR&ED1 claims processed within 180 calendar days from the date of receipt of a complete claim, when the claim is selected for review or audit",Met "% corporation returns that include a CPTC2 or PSTC3 claim processed within 120 calendar days from the date of receipt of a complete claim, when the claim is selected for review or audit ",Met % of Clearance Certificates issued within 120 calendar days of receiving the request,Met % of written enquiries on deferred income and savings plans responded to within 60 calendar days ,Met % of decisions on the recommended employer contributions to a registered pension plan provided within 270 calendar days of receipt of the actuarial valuation report ,Met "% of decisions the CRA provided within 150 calendar days of receipt of an application to register a pension plan or a deferred profit-sharing plan ",Met "% of applications to approve, amend or terminate a specimen for a disability savings plan, education savings plan, retirement income fund, retirement savings plan, registered investments, or tax-free savings account reviewed within 60 days of receipt",Met "% of routine4 Charities written enquiries reviewed and responded to within 45 calendar days, and complex5 Charities written enquiries reviewed and responded to within 120 calendar days ",Met % of intial responses to an application for charitable registration provided within six months of receiving a complete application ,Met % of written requests for GST/HST rulings and interpretations that the CRA responded to within 45 business days of receiving all relevant facts and supporting documents,Met % of advance income tax rulings issued within 90 business days of receiving all essential information from the client ,Met % of taxpayer service complaints the CRA resolved within 30 business days,Not Met % of requests for relief to cancel or waive penalties and interest that were closed within 180 calendar days of receiving the request ,Not Met "% of low-complexity objections resolved within 180 calendar days from the date the objection was received by the CRA ",Met % of medium-complexity objections resolved within 365 calendar days from the date the objection was received by the CRA,Not Met "% of calls answered within 15 minutes or less of opting to speak with agent6 - Individual Tax, Benefit, and Business lines ",Not Met % of telephone calls responded to within two minutes of opting to speak with an agent - Charities telephone enquiries,Met % of telephone calls responded to within two minutes of a client's choosing to speak to an agent - GST/HST Rulings and Interpretations,Met % of telephone calls responded to within five minutes or less of opting to speak with an agent - Debt Management Call Centre,N/A % of requests to authorize or cancel a representative processed within three business days of receiving a digital request,Met