Departmental Results Framework , Indicator 4: Percentage of external service standards targets that are met or mostly met, , ,2020-21 Number of external service standards that met their target (or within 5% of its target),23 Total number of external service standards for the CRA,33 % of external service standards targets that are met or mostly met,70 , External Service Standards , % of notices of assessment issued within six weeks of receiving digital corporation income tax return (T2),Met % of notices of assessment if applicable issued within four weeks of receiving digital GST/HST return,Met % of notices of assessment if applicable issued within eight weeks of receiving paper GST/HST return,Met % of notices of assessment issued within seventeen weeks of receiving trust (T3) return,Mostly Met % of notices of assessment issued within two weeks of receiving digital individual income tax return,Met % of notices of assessment issued within eight weeks of receiving paper individual income tax return,Not Met % of notices of reassessment or a letter of explanation issued within two weeks of receiving a digital request to change an individual income tax return,Not Met % of notices of reassessment or a letter of explanation issued within eight weeks of receiving a paper request to change an individual income tax return,Not Met % of notices and payments if applicable issued within eight weeks of receiving a digital Canada child benefit application,Met % of notices and payments if applicable issued within eleven weeks of receiving paper Canada child benefit application,Met % of notices of determination of eligibility within eight weeks of receiving Form T2201,Met % of SR&ED and FMTC (corporate returns which include a CPTC or PSTC claim) claims processed within 60 calendar days from the date of receipt of a complete claim when the claim is not selected for review or audit,Met % of refundable SR&ED claims processed within 180 calendar days from the date of receipt of a complete claim when the claim is selected for review or audit,Met % of FMTC (corporate returns which include a CPTC or PSTC claim) claims processed within 120 calendar days from the date of receipt of a complete claim when the claim is selected for review or audit,Not Met % of Clearance Certificates issued within 120 calendar days of receiving the request,Met % of written enquiries on deferred income and savings plans responded to within 60 calendar days,Met % of decisions on the recommended employer contributions to a registered pension plan provided within 270 calendar days of receipt of the actuarial valuation report,Met % of decisions provided within 150 calendar days of receipt of an application to register a pension plan or a deferred profit-sharing plan,Mostly Met % of applications to approve amend or terminate a specimen for a disability savings plan and education savings plan or retirement income fund or retirement savings plan or registered investments or or tax-free savings account reviewed within 60 days of receipt,Met % of routine Charities written enquiries reviewed and responded to within 45 calendar days and complex Charities written enquiries reviewed and responded to within 120 calendar days,Mostly Met % of applications for charitable registration that the CRA provided an initial response to within six months of receiving a complete application,Met % of written requests for GST/HST rulings or interpretations responded to within 45 business days of receipt of the request and all the relevant facts and supporting documentation,Not Met % of advance income tax rulings issued within 90 business days of receiving all essential information from the client,Met % of technical interpretations issued within 90 business days of receiving all essential information from the client,Met % of service complaints resolved within 30 business days,Not Met % of taxpayer relief decision letters issued within 180 calendar days from the date the request to cancel or waive penalties and interest was received by the CRA,Not Met % of low-complexity objections resolved within 180 calendar days from the date the objection was received by the CRA,Mostly Met % of medium-complexity objections resolved within 365 calendar days from the date the objection was received by the CRA,Not Met % of calls answered within 15 minutes or less of opting to speak with an agent,Not Met % of telephone calls responded to within two minutes of a client's choosing to speak to an agent-Charities,Met % of telephone calls responded to within two minutes of a client's choosing to speak to an agent-GST/HST Rulings and Interpretations,Met % of instances where clients account information was updated within three business days of receiving a digital request to authorize or cancel a representative,Met % of instances where clients account information was updated within four weeks of receiving a paper request to authorize or cancel a representative,Not Met