Departmental Results Framework , Indicator 6: Percentage of external service standards targets that are met or mostly met , , ,2019-2020 Number of external service standards that met or mostly met (ie. were within 5% of) their target ,27 Total number of external service standards for the CRA,31 % of external service standards targets that are met or mostly met ,87 , External Service Standards , % of notices of assessment issued within two weeks of receiving digital individual income tax return (T1) ,Met % of notices of assessment issued within eight weeks of receiving paper individual income tax return (T1) ,Met % of notices of assessment issued within six weeks of receiving digital corporation income tax return (T2) ,Met % of notices of assessment if applicable issued within four weeks of receiving digital GST/HST return ,Met % of notices of assessment if applicable issued within eight weeks of receiving paper GST/HST return,Met % of notices of assessment issued within seventeen weeks of receiving trust (T3) return ,Met % of notices of reassessment issued within two weeks of receiving digital request to change individual income tax return (T1) ,Met % of notices of reassessment issued within eight weeks of receiving paper request to change individual income tax return (T1) ,Not Met % of notices and payments if applicable issued within eight weeks of receiving digital Canada child benefit application ,Met % of notices and payments if applicable issued within eleven weeks of receiving paper Canada child benefit application ,Met % of SR&ED and FMTC claims processed within 60 calendar days from the date of receipt of a complete claim when the claim is not selected for review or audit ,Met % of refundable SR&ED claims processed within 180 calendar days from the date of receipt of a complete claim when the claim is selected for review or audit ,Mostly Met % of FMTC claims processed within 120 calendar days from the date of receipt of a complete claim when the claim is selected for review or audit ,Met % of Clearance Certificates issued within 120 days of receiving the request,Met % of notices of determination of eligibility or a letter indicating the reason for the delay in processing an application issued within eight weeks of receiving a Disability tax credit certificate,Not Met % of written enquiries on deferred income and savings plans responded to within 60 calendar days ,Met % of decisions on the recommended employer contributions to a registered pension plan provided within 270 calendar days of receipt of the actuarial valuation report,Met % of decisions provided within 180 calendar days of receipt of an application to register a pension plan or a deferred profit-sharing plan ,Met % of decisions provided within 60 days of receipt of an application to approve amend or terminate specimen plans for disability savings plans education savings plans retirement income funds retirement savings plans or tax-free savings accounts ,Met % of routine written enquiries concerning charities reviewed and responded to within 45 calendar days and complex written enquiries concerning charities reviewed and responded to within 120 calendar days,Met % of applications for charitable registration provided with an initial response within six months of receiving a complete application ,Met % of written requests for GST/HST rulings or interpretations responded to within 45 business days of receipt of the request and all the relevant facts and supporting documentation ,Met % of advance income tax rulings issued within 90 business days of receipt of all essential information from the client ,Met % of technical interpretations issued within 90 business days of receipt of all essential information from the client ,Met % of decision letters issued within 180 calendar days of receiving a request for relief to cancel or waive penalties and interest,Met % of low-complexity tax objections resolved within 180 calendar days from the date the objection was submitted to the CRA,Met % of medium-complexity tax objections resolved within 365 calendar days from the date the objection was submitted to the CRA,Met % of service complaints resolved within 30 business days ,Met % of calls answered within 15 minutes or less of opting to speak with an agent,Not Met % of instances where clients account information was updated within three business days of receiving a digital request to authorize or cancel a representative,Met % of instances where clients account information was updated within four weeks of receiving a paper request to authorize or cancel a representative ,Not Met