Departmental Results Framework, Indicator 16: Percentage of taxpayers (benefit recipients) who filed as a result of targeted CRA intervention, , ,2019-20 Number of taxpayers (benefit recipients) who filed a return as a direct result of receiving a request to file (benefit letter initiative),19082 Number of taxpayers (benefit recipients) who received a request to file (benefit letter initiative),200000 % of taxpayers (benefit recipients) who filed as a result of targeted CRA intervention,9.5