Departmental Results Framework,,,, Indicator 5: Public Perception Index: score compared to baseline1,,,, ,,,, 2018-19,Individuals,Small-Medium Businesses,Tax Intermediaries,Average score per question "Q1:How would you rate the overall performance of the Canada Revenue Agency, using a scale from 0 to 10 where 0 means ""terrible"" and 10 means ""excellent""?",6.76,6.51,6.22,6.5 "Q2: On a scale of 0 to 10, where 0 means ""completely disagree"" and 10 means ""completely agree"", how would you rate the following: The information provided by the CRA is easy to understand.",6.5,6.17,5.49,6.05 Q3: How satisfied are you with the overall quality of the service you received when you last contacted the CRA?,7.08,6.83,6.53,6.81 Q4: Did you get what you needed from the Canada Revenue Agency on this particular occasion? ,8.1,7.84,8.18,8.04 Average score per audience segement,7.11,6.84,6.61,6.85 ,,,, "1. The Public Perception Index, which is based on Annual Corporate Research (ACR), was established in 2013 with a baseline score of 6.64 on a scale of 0-10.",,,,